The Ultimate Step by Step Guide to Cancelling a Hostinger Subscription or Membership (hostinger.com)
By
Bella K.
|
Published
June 30, 2025
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Updated
July 18, 2025
Hostinger is a company that offers web hosting services, which means they provide space and tools to help you get your website or online store up and running. When you use Hostinger, you usually pay for a subscription plan that covers your hosting service for a set period, like monthly or yearly. They make it easy to manage your subscriptions online, letting you see when your service will renew and giving you options to auto-renew or change how often you get billed. So, if you see a bill from Hostinger, it's likely because you're paying for the space and tools you use to keep your website live and running smoothly.
Cancelling a Hostinger subscription mainly involves disabling the auto-renewal option, which is a straightforward process in the user's billing panel. While the subscription does not immediately terminate, it simply expires without renewal, making the process easy but slightly delayed in effect.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Hostinger subscription.
How to Cancel Hostinger: Step by Step
If you purchased through Hostinger directly:
Log in to your Hostinger account.
Navigate to the Billing section in your hPanel.
Find the service you wish to cancel.
Click on the arrow next to the service to see more options.
Select Disable auto-renew.
Your hosting plan will not be automatically renewed and will expire at the end of the billing cycle.
If you purchased a domain through Hostinger:
Log in to your Hostinger account.
Navigate to the Domains section in your account.
Find the domain you wish to cancel.
Click on the arrow next to the domain to view more options.
Select Disable auto-renew.
The domain will remain active until its expiration date, after which it will be automatically deleted.
How to Contact Hostinger
If you need assistance, here's how you can get in touch with Hostinger's support team.
Cancel subscription anytime but service remains active until the prepaid period ends.
Turn off auto-renewal as early as possible to prevent automatic charges; this ensures the service expires at the end of the paid period.
Contact Hostinger support immediately after noticing unwanted charges or to request cancellation, preferably via multiple channels if initial attempts fail.
Be persistent with support, as automated systems may not handle refunds or cancellations well; sometimes multiple requests or escalation is needed.
Document all communications—save emails, chat transcripts, and screenshots for proof in case of disputes.
Cancel all subscriptions linked to your account to avoid further charges, even if you continue using some services.
Timing matters: Requests made well before renewal or billing dates have higher chances of success.
Expect limited refund windows (typically within 30 days) and be sure to check if you qualify under their refund policy.
If website access or cancellation pages fail, try alternative methods such as live chat, email, or Reddit community posts to get attention.
Use clear, firm language when communicating your cancellation and refund requests—avoid ambiguous statements.
Download all your data and backups before cancelling because once cancelled, all data may be permanently lost.
If stuck, escalate the issue politely to supervisors or higher levels of support.
Why Do People Request Refunds from Hostinger
Performance issues: Slow website speed, frequent crashes, and downtime affecting business reputation.
Pricing concerns: Paying more than expected, unexpected charges, or higher renewal rates than initial costs.
Poor customer support: Slow response times, unhelpful or unresolved support issues.
Limited features: Hosting services not meeting growing website needs or lacking advanced tools.
Technical issues: Problems with setup, migration, or service management that remain unresolved.
Misleading marketing: Service offerings not matching marketing promises, such as "unlimited bandwidth" claims.
Incompatibility with specific needs: Services not fitting technical or compatibility requirements.
Hostinger Refund Script
Script
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Dear Hostinger, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Hostinger Refund Policy
Hostinger allows cancellation of hosting plans by turning off auto-renewal, which prevents automatic renewal and leads to plan expiration and deletion. Refunds are available only if canceled within 30 days of the transaction date, excluding payments made with cryptocurrencies and certain products with special refund terms. Some services like domain renewals and upgrades are non-refundable, and refunds can be issued to the original payment source or Hostinger Balance. Chargebacks result in immediate termination of services.
The Easiest Way to Get a Hostinger Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Hostinger—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Hostinger allows you to cancel your subscription at any time, but refunds are only given if you cancel within 30 days of the transaction date; beyond that, no refunds are available. There are no early cancellation fees or long-term lock-ins, but some products like domain renewals, transfers, and certain addons are non-refundable. Additionally, payment methods like cryptocurrency are non-refundable, and chargebacks can result in immediate account termination. Be aware that some domain registrations have very short refund windows, and refunds may be issued to the original payment source or Hostinger Balance depending on payment method.
Performance issues: Slow website speed, frequent crashes, and downtime affecting business reputation.
Pricing concerns: Paying more than expected, unexpected charges, or higher renewal rates than initial costs.
Poor customer support: Slow response times, unhelpful or unresolved support issues.
Limited features: Hosting services not meeting growing website needs or lacking advanced tools.
Technical issues: Problems with setup, migration, or service management that remain unresolved.
Misleading marketing: Service offerings not matching marketing promises, such as "unlimited bandwidth" claims.
Incompatibility with specific needs: Services not fitting technical or compatibility requirements.
Hostinger account login credentials (email/username and password)
Access to your Hostinger dashboard (hPanel)
Selection of the specific service or invoice you wish to cancel or refund
Confirmation/checkbox agreement that all related data (files, emails, databases) will be permanently deleted
Reason for cancellation or refund (usually selectable from a list of options)
Choosing a refund method (Hostinger Balance or Original Payment Method, if applicable)
Alternative refund details (if the original payment method does not support refunds, you may need to provide details for an alternative method)
Final confirmation of the cancellation or refund request
Email access to receive confirmation and possible follow-up from Hostinger
Before canceling your Hostinger subscription or hosting plan, keep in mind that canceling involves turning off auto-renewal, and your plan will then expire and be deleted automatically. You will lose access to your hosting services and any related features such as SSL certificates, email services, backups, and domain management included in your plan. Refunds are only available if you cancel within 30 days of purchase, and certain products or transactions are non-refundable, such as domain renewals and some premium services. Additionally, canceling outside the refund period means no refund, and any abuse of refunds or chargebacks may lead to account termination and permanent loss of data and services.
Hostinger allows cancellation of hosting plans by turning off auto-renewal, which prevents automatic renewal and leads to plan expiration and deletion. Refunds are available only if canceled within 30 days of the transaction date, excluding payments made with cryptocurrencies and certain products with special refund terms. Some services like domain renewals and upgrades are non-refundable, and refunds can be issued to the original payment source or Hostinger Balance. Chargebacks result in immediate termination of services.
To cancel your Hostinger subscription, you do need to log in to your account, which requires your password. Once logged in, you can cancel by turning off auto-renewal in your hosting plan settings, and your subscription will then expire without renewal. If you don't remember your password, you can reset it using this link: https://auth.hostinger.com/forgot-password. So, having access to your password is necessary for cancellation, but resetting it is straightforward if needed.
We've actually written a step by step guide on how to get a refund from Hostinger. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Hostinger subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Hostinger account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Hostinger online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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