iCare helps friends and family stay connected with their incarcerated loved ones by letting them order gift packages, care packages, and fresh meals through their website. You find your loved one, choose from a personalized gift catalog, and iCare takes care of delivery. Payments are made when you place your order, using Visa, Mastercard, or Discover, and the charges show up on your statement as "Aramark Correctional Services." It's like a simple and caring way to send little reminders of love and support.
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The cancellation process requires calling a specific support number and providing cancellation information with at least 72 hours notice. It is relatively straightforward but involves a phone call and time constraints which lower ease compared to instant online cancellations.
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How to Cancel iCare: Step by Step
If you purchased through iCare Gift Cards:
- Log in to your iCare account on ircaregifts.com.
- Select "My Account" from the menu.
- Go to the "Subscriptions" section.
- Find the subscription you wish to cancel.
- Click on "Cancel Subscription" and confirm your choice.
If you purchased through Customer Service:
- Call iCare customer service at (877) 615-3296.
- Request to cancel your membership.
- Provide any required account information for verification.
- Confirm the cancellation and ask for a confirmation email if necessary.
Tips & Tricks for Canceling iCare
- Be firm and clear: Repeat the phrase "I want to cancel my subscription" continuously during phone calls without engaging in upsells or negotiations.
- Ignore polite scripts: If polite requests fail, firmly state you don't care about their scripts and just want to cancel.
- Use timing to your advantage: Call right before the subscription renewal date to push for cancellation without additional charges.
- Escalate if needed: Ask politely but insistently to speak with a supervisor if frontline agents resist cancelling.
- Location trick: If possible, use a VPN to appear calling from California, where laws require companies to allow cancellations using the same method as signup.
- Document everything: Save emails, chat logs, and confirmation numbers as proof of your cancellation attempts.
- If phone cancellation fails: Contact your bank or credit card company to stop charges and dispute unwarranted payments.
- Ignore retention offers: Companies often try to lower your rate or pause the subscription instead of cancelling—maintain your cancellation stance.
- Expect delays and persistence: Prepare for follow-up marketing calls or emails and firmly reiterate your cancellation request each time.
- Be aware of scams: Some iCare subscriptions have been reported as scams—cancel your card if necessary and report fraudulent subscriptions.
iCare Customer Service Info
If you need assistance, here's how you can get in touch with iCare's support team.
Cancel iCare Script
Script
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Dear iCare Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. While I appreciate the service, I have decided to discontinue my membership due to personal circumstances that no longer allow me to utilize the service as intended.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Please confirm once this has been completed.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
iCare's membership and subscription cancellation policy states that all sales are final and orders are non-refundable once purchased, except in cases where delivery attempts fail. Refunds or cancellations for visitation meal orders must be requested at least 72 hours before the scheduled delivery; cancellations after this period or missed visits are non-refundable. Additionally, processing and handling fees are non-refundable, and iCare reserves the right to charge a restocking fee according to applicable law.
To cancel a subscription or an order with iCare (icaregifts.com), you do not necessarily need your password. They offer telephone support where you can call their iCare Support Team at (877) 615-3296 to request cancellation, providing your personal and order details for verification. However, if you want to manage your account online or reset your password, you can do so by visiting their password reset page here: https://www.icaregifts.com/ and clicking "Sign in/Register" then "Forgot Password?". So, while password is required for online account access, for cancellation via phone, the password is not mandatory.
- Order cancellations may incur a restocking fee and handling fee.
- No refunds if cancellation is made less than 72 hours before scheduled delivery or visitation appointment is missed.
- All sales are generally final and non-refundable after purchase.
- Refunds may be issued if the loved one is released and orders cannot be delivered.
- Refunds may be considered if non-perishable orders cannot be delivered after multiple attempts due to restrictions on the loved one (e.g., medical or disciplinary restrictions).
- Freshly prepared orders are non-refundable if cancelled or undelivered.
- Customers may want refunds or cancellations due to their loved one being unavailable to accept the delivery.
iCare has a strict no-refund policy once an order is purchased, essentially making all sales final. They may charge a restocking fee and handling fees if an order is canceled, and these fees are non-refundable. Users should be aware that freshly prepared orders are non-refundable and will be disposed of if undelivered or canceled. There is no indication of traditional membership or subscription contracts with lock-ins or early cancellation fees, but cancellation comes with potentially charged fees and no guarantee of refund.
Before cancelling a subscription, membership, or bill with iCare (icaregifts.com), keep in mind that all sales are generally final and orders are non-refundable once purchased, except in rare cases like delivery issues due to your loved one's release or restrictions. Cancellation may involve restocking or handling fees depending on applicable laws. For freshly prepared orders, if cancellation occurs or delivery fails, the order is disposed of with no refund. It's important to note that specific information on losing access to subscription features after cancellation is not provided, so you should consider that service access likely ends once the subscription or order is cancelled.
- Your name
- Your phone number
- Facility name (where your recipient is located)
- iCare order number (for the specific order)
- Date the iCare order was placed
We've actually written a step by step guide on how to get a refund from iCare. Check it out!
The Easiest Way to Cancel iCare
If you’re frustrated trying to cancel your subscription, membership, or bill from iCare—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to iCare?
ICAREGIFTS, I CARE GIFTS, ICAR - GIFT, ICAR - MEAL, ICAR COMMISSARY, ICAREGIFT PACK, ICAR INMATE PKG
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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