iFIT is a fitness company that offers interactive workout classes and personal training through their app, which works with various exercise machines like treadmills, bikes, and rowers. They have subscription plans you can join, with two main options: the Train plan for $15 a month and the Pro plan for $39 a month, which lets you add up to four more users. Your payment method is automatically billed monthly or annually depending on what you pick, and the subscription renews unless you cancel it yourself in your account settings. If you see a charge from iFIT, it’s likely for your ongoing subscription to access their workouts and fitness programs.
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The cancellation process for iFIT subscriptions is relatively straightforward, involving logging into the account on the website, navigating to the subscriptions section, and clicking to cancel. Some users might find it slightly inconvenient if they prefer phone cancellation, but overall, it is not difficult or overly time-consuming.
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How to Cancel iFIT: Step by Step
If you purchased through iFIT.com:
- Sign in to your account at ifit.com.
- Go to your Settings.
- Select Membership Plan from the options.
- Choose Cancel to initiate the cancellation process.
If you purchased through Google Play:
- Open the Google Play Store.
- Touch the Menu button.
- Tap on Subscriptions.
- Select the iFIT subscription you would like to terminate.
- Tap Cancel Subscription.
If you purchased through Apple App Store:
- Open the Settings app on your device.
- Touch iTunes & App Store.
- Tap your Apple ID at the top and select View Apple ID.
- Authenticate using your password or fingerprint.
- Select Subscriptions.
- Choose the iFIT subscription to cancel.
- Tap Cancel Subscription and confirm the action.
If you purchased through iFIT's Customer Service:
- Go to ifit.com/cancel.
- Click on Cancel Membership.
- Check the acceptance box.
- Click Cancel Membership to complete the process.
- Alternatively, you can call (866) 608-1798 during business hours for assistance.
Tips & Tricks for Canceling iFIT
- Cancel auto-renewal well before the subscription period ends to avoid unexpected charges.
- Document every cancellation attempt including dates, times, and names of representatives spoken to.
- Follow up persistently via multiple channels, especially using iFIT's official Facebook page where users report quicker responses.
- Request refunds within 30 days of the original purchase or trial start, as refunds beyond that window are rarely honored.
- If payment was made by credit card, inform iFIT and consider requesting a chargeback from your card issuer if the refund is denied.
- Use firm but polite language emphasizing you want cancellation confirmation and refund due to dissatisfaction or billing issues.
- Escalate by escalating through social media channels and public posts if email or phone support becomes non-responsive.
- Check if canceling auto-renewal suffices since some users mention they keep access until the subscription expires.
- Be cautious of re-subscription offers at discounted rates from deals on eBay or other secondary markets if you want to pause expenses.
- Save your workout data immediately by taking screenshots or manual records, as access is lost post-cancellation.
iFIT Customer Service Info
If you need assistance, here's how you can get in touch with iFIT's support team.
Cancel iFIT Script
Script
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Dear iFIT Customer Support,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to unforeseen personal circumstances, I am unable to continue with my membership at this time.
I appreciate the services provided, but I believe it's best for me to cancel now. Please confirm the cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
iFIT memberships auto-renew monthly or annually and can be canceled anytime through account settings or by calling their support number. Members have a 10 to 14-day cooling-off period (depending on country) to cancel for any reason, but after cancellation, services continue until the end of the current commitment period with no refunds after 30 days of billing unless required by law. Membership must be canceled at least 24 hours before auto-renewal to avoid being charged for the next period.
To cancel your iFIT subscription, you generally need to log in to your account on ifit.com, which requires your password. The cancellation process involves going to your account settings and managing your membership. If you do not remember your password, you can reset it by clicking the "Forgot password?" link on the login page or directly at this URL: https://www.ifit.com/forgot-pass. So yes, having access to your password or the ability to reset it is necessary for cancelling your iFIT subscription online.
- Unexpected auto-renewal charges without prior notification or consent.
- Difficulty in contacting customer support, including dropped calls and long waiting times.
- Refunds not processed even after cancellation requests and multiple follow-ups.
- Membership fees charged despite subscription cancellation.
- Unsatisfied with the product or equipment that requires iFIT membership to be useful.
- Technical issues or faulty equipment leading to inability to use the service properly.
- No flexibility in refund policy past the 30-day cancellation period.
- Frustration over poor communication and lack of responsiveness from iFIT support.
- Membership billed for unused services or unwillingness to continue subscription.
- Concerns about automatic renewal and subscription management difficulties.
iFIT memberships can typically be canceled at any time through your account settings on iFIT.com, but monthly membership fees are non-refundable. Annual memberships are refundable only if canceled within 30 days of the original purchase or trial period start. Be aware there are no long-term contracts or lock-ins, but if you cancel after the refund period, you won't get a refund and must pay the full remaining balance if part of a promotion involving equipment. Early cancellation fees specifically apply to equipment returns rather than the membership itself.
Before cancelling your iFIT subscription, know that you will lose access to the coach-controlled interactive personal training experience and most iFIT workouts, as the subscription is required for these features. After cancellation or expiration, you can still use your fitness machine in manual mode, manually adjusting settings without interactive features, and the screen will display only basic graphics like an oval racetrack. Also, if you have committed to a membership period, your access to iFIT services continues until the end of that period, but no refunds are given for Virtual Items or unused membership days. It's important to note that cancellations must be done at least 24 hours before the renewal date to avoid automatic renewal, and fees during your commitment period remain your responsibility.
- Username and email address associated with your iFIT account (required if canceling by phone)
- Access to your iFIT account (needed to log in and cancel online)
- Your account password (to log in to iFIT.com or the iFIT app)
- Knowledge of how you purchased your subscription (iFIT.com, Apple App Store, Google Play Store, etc.)
- Device or browser access (to log in and process the cancellation online or through an app)
- Access to the Apple ID used for purchase (if canceling via Apple App Store)
- Access to the correct Google Account used for the purchase (if canceling via Google Play)
- Ability to navigate to Subscription/Account Settings on your device or browser
- Method to contact customer service (phone number: 1-866-896-9777, required for some cancellations or if you need help)
- Reason for cancellation (sometimes required when canceling via Google Play pop-up)
We've actually written a step by step guide on how to get a refund from iFIT. Check it out!
The Easiest Way to Cancel iFIT
If you’re frustrated trying to cancel your subscription, membership, or bill from iFIT—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to iFIT?
Common ways a charge from iFIT might appear on your statement include: Ifit, iFIT, iFIT.com, iFIT subscription, iFIT Membership, iFIT Purchase.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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