Incfile, now known as Bizee, helps people start their businesses by offering easy business formation packages. They have three main packages — Basic (free + state fee), Standard ($199 + state fee), and Premium ($299 + state fee) — and these are one-time payments, not monthly subscriptions. They also offer some extra services like a virtual address that might have a small monthly fee. If you see a charge from them, it’s likely for one of these packages or an added service you chose.
The cancellation process for Incfile subscriptions involves emailing or calling customer support with order details. It is relatively straightforward but requires direct contact with support and must be done within specific timeframes for refunds, which may add some slight inconvenience to users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Incfile subscription.
How to Cancel Incfile: Step by Step
If you purchased through Incfile.com:
Email Support: Send an email to support@bizee.com to initiate your cancellation request.
Provide Details: In your email, include your order number, the name associated with the account, and a request to cancel your subscription.
Cancellation Fee: Be aware that a $30.00 cancellation fee will apply, with any additional fees for expenses incurred.
Refund Policy: Understand that you can only receive a refund if the payment has not yet been forwarded to the state.
No Phone Cancellations: Note that instructions to cancel cannot be accepted by telephone.
How to Contact Incfile
If you need assistance, here's how you can get in touch with Incfile's support team.
Savings over 5 years from cancelling your $15/month subscription
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-$0
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Get help with your refund
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Tips and Tricks for Getting a Incfile Refund
Request refunds immediately within the first few days of purchase to increase chances of success.
Use polite but firm language: Calmly state dissatisfaction and request refund clearly but firmly without aggression.
Escalate via phone: Call Incfile support hotline (844-830-8267) and try to speak directly to a supervisor.
Follow up persistently: Send follow-up emails or calls every few days emphasizing urgency and willingness to escalate.
Dispute charges with your bank if Incfile refuses or delays refunds.
Document all communication: Keep records of all emails, calls, and confirmation numbers; reference these in communications.
Avoid accepting partial services because accepting completed services tends to lead to refusal of full refunds.
Act before payment is forwarded to the state, as refunds are generally only possible before state filing fees are submitted.
Warn of BBB complaints or negative online reviews to encourage refund issuance.
Use social media or forums (like Reddit or Twitter) tagging Incfile to expedite responses.
Cancel subscription only if customer service instructs to complete the refund process.
Request refund within 3 business days from billing date to increase refund approval chances.
Provide detailed order info, verification, and mention if service was unused or charge unexpected to strengthen refund requests.
Why Do People Request Refunds from Incfile
Late filing or delayed services causing inconvenience.
No refund confirmation or transaction proof provided by the company.
Delays in refund processing leading to customer frustration.
Cancellation of orders without confirmation or refund action.
Poor communication or unfulfilled services prompting cancellations and refunds.
Having to refile services independently due to company failures or errors.
Company taking payment without delivering timely services or transparency.
Difficulty or inability to cancel services by phone or email causing ongoing charges.
Disputes over refund timelines; customers not receiving refunds despite claims.
Refund denial when services were completed or misunderstandings over service scope.
Domain and email service refunds only possible within 3 business days of activation or renewal; no refunds afterward.
Additional costs required to dissolve companies or cancel services after initial purchase.
Failure to receive mail in virtual mailbox service causing missed critical documents.
Overloaded customer support and poor service center responsiveness.
Business disruptions due to poor mail handling and communication issues.
Incfile Refund Script
Script
Copy
Dear Incfile, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Incfile Refund Policy
Incfile allows order cancellations and refunds until payment is forwarded to the state, with a $30 cancellation fee plus any expenses incurred. Once payment is submitted to the state, the order cannot be canceled or changed. Cancellations must be requested via email; phone cancellations are not accepted.
The Easiest Way to Get a Incfile Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Incfile—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Incfile allows cancellation of memberships, subscriptions, or bills at any time, but with some constraints. For domain services, you have a strict 3-business-day window to get refunds after purchase or renewal, after which refunds are not available although cancellation is still possible. There is a $30 cancellation fee if you cancel before payment is forwarded to the state. Additional services like Virtual Address or Registered Agent can be canceled by contacting customer service, but the registered agent service cancellation requires assigning a new agent to keep the company in good standing with the state. These policies act as mild lock-ins and may include cancellation fees, so it's important to act quickly if you want a refund or to avoid extra charges.
Late filing or delayed services causing inconvenience.
No refund confirmation or transaction proof provided by the company.
Delays in refund processing leading to customer frustration.
Cancellation of orders without confirmation or refund action.
Poor communication or unfulfilled services prompting cancellations and refunds.
Having to refile services independently due to company failures or errors.
Company taking payment without delivering timely services or transparency.
Difficulty or inability to cancel services by phone or email causing ongoing charges.
Disputes over refund timelines; customers not receiving refunds despite claims.
Refund denial when services were completed or misunderstandings over service scope.
Domain and email service refunds only possible within 3 business days of activation or renewal; no refunds afterward.
Additional costs required to dissolve companies or cancel services after initial purchase.
Failure to receive mail in virtual mailbox service causing missed critical documents.
Overloaded customer support and poor service center responsiveness.
Business disruptions due to poor mail handling and communication issues.
Order number
Email address used for purchase
Domain name or service associated with the charge
Date of the charge or renewal
Reason for cancellation (if required by customer service)
Contacting customer support via email or phone
Before canceling your Incfile subscription, it's important to know that you will lose access to several key services and features. This includes compliance tools such as compliance status checks, notifications, and filing deadline alerts, as well as online document storage where your digital legal documents are kept. You will also lose access to Incfile's personal electronic dashboard that helps manage and access your documents, free tax consultation services, and the free registered agent service provided for the first year in all packages. Additionally, canceling incurs a $30 cancellation fee and you forfeit ongoing support and any higher-tier package benefits such as EIN filing, contract library, domain name, and business email services, depending on your package.
Incfile allows order cancellations and refunds until payment is forwarded to the state, with a $30 cancellation fee plus any expenses incurred. Once payment is submitted to the state, the order cannot be canceled or changed. Cancellations must be requested via email; phone cancellations are not accepted.
You do not need your password to cancel your subscription with Incfile. To cancel, you can simply email support@incfile.com or call their Customer Support team at +1 (844) 830-8267, providing your order number and domain name. If you do need to reset your password for any other reason, you can do so at https://incfile.com/password-reset. This makes it convenient to cancel without password authentication beforehand.
We've actually written a step by step guide on how to get a refund from Incfile. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Incfile subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Incfile account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Incfile online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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