Incfile, now known as Bizee, helps people start their businesses by offering easy business formation packages. They have three main packages — Basic (free + state fee), Standard ($199 + state fee), and Premium ($299 + state fee) — and these are one-time payments, not monthly subscriptions. They also offer some extra services like a virtual address that might have a small monthly fee. If you see a charge from them, it’s likely for one of these packages or an added service you chose.
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The cancellation process for Incfile subscriptions involves emailing or calling customer support with order details. It is relatively straightforward but requires direct contact with support and must be done within specific timeframes for refunds, which may add some slight inconvenience to users.
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How to Cancel Incfile: Step by Step
If you purchased through Incfile.com:
- Email Support: Send an email to support@bizee.com to initiate your cancellation request.
- Provide Details: In your email, include your order number, the name associated with the account, and a request to cancel your subscription.
- Cancellation Fee: Be aware that a $30.00 cancellation fee will apply, with any additional fees for expenses incurred.
- Refund Policy: Understand that you can only receive a refund if the payment has not yet been forwarded to the state.
- No Phone Cancellations: Note that instructions to cancel cannot be accepted by telephone.
Tips & Tricks for Canceling Incfile
- Request refunds immediately within the first few days of purchase to increase chances of success.
- Use polite but firm language: Calmly state dissatisfaction and request refund clearly but firmly without aggression.
- Escalate via phone: Call Incfile support hotline (844-830-8267) and try to speak directly to a supervisor.
- Follow up persistently: Send follow-up emails or calls every few days emphasizing urgency and willingness to escalate.
- Dispute charges with your bank if Incfile refuses or delays refunds.
- Document all communication: Keep records of all emails, calls, and confirmation numbers; reference these in communications.
- Avoid accepting partial services because accepting completed services tends to lead to refusal of full refunds.
- Act before payment is forwarded to the state, as refunds are generally only possible before state filing fees are submitted.
- Warn of BBB complaints or negative online reviews to encourage refund issuance.
- Use social media or forums (like Reddit or Twitter) tagging Incfile to expedite responses.
- Cancel subscription only if customer service instructs to complete the refund process.
- Request refund within 3 business days from billing date to increase refund approval chances.
- Provide detailed order info, verification, and mention if service was unused or charge unexpected to strengthen refund requests.
Incfile Customer Service Info
If you need assistance, here's how you can get in touch with Incfile's support team.
Cancel Incfile Script
Script
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Dear Incfile Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to unforeseen circumstances, I am unable to continue my membership at this time.
I appreciate the services provided, but I need to prioritize my financial commitments currently. I would be grateful if you could confirm the cancellation of my subscription and ensure that no further charges are applied to my account.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Incfile allows order cancellations and refunds until payment is forwarded to the state, with a $30 cancellation fee plus any expenses incurred. Once payment is submitted to the state, the order cannot be canceled or changed. Cancellations must be requested via email; phone cancellations are not accepted.
You do not need your password to cancel your subscription with Incfile. To cancel, you can simply email support@incfile.com or call their Customer Support team at +1 (844) 830-8267, providing your order number and domain name. If you do need to reset your password for any other reason, you can do so at https://incfile.com/password-reset. This makes it convenient to cancel without password authentication beforehand.
- Late filing or delayed services causing inconvenience.
- No refund confirmation or transaction proof provided by the company.
- Delays in refund processing leading to customer frustration.
- Cancellation of orders without confirmation or refund action.
- Poor communication or unfulfilled services prompting cancellations and refunds.
- Having to refile services independently due to company failures or errors.
- Company taking payment without delivering timely services or transparency.
- Difficulty or inability to cancel services by phone or email causing ongoing charges.
- Disputes over refund timelines; customers not receiving refunds despite claims.
- Refund denial when services were completed or misunderstandings over service scope.
- Domain and email service refunds only possible within 3 business days of activation or renewal; no refunds afterward.
- Additional costs required to dissolve companies or cancel services after initial purchase.
- Failure to receive mail in virtual mailbox service causing missed critical documents.
- Overloaded customer support and poor service center responsiveness.
- Business disruptions due to poor mail handling and communication issues.
Incfile allows cancellation of memberships, subscriptions, or bills at any time, but with some constraints. For domain services, you have a strict 3-business-day window to get refunds after purchase or renewal, after which refunds are not available although cancellation is still possible. There is a $30 cancellation fee if you cancel before payment is forwarded to the state. Additional services like Virtual Address or Registered Agent can be canceled by contacting customer service, but the registered agent service cancellation requires assigning a new agent to keep the company in good standing with the state. These policies act as mild lock-ins and may include cancellation fees, so it's important to act quickly if you want a refund or to avoid extra charges.
Before canceling your Incfile subscription, it's important to know that you will lose access to several key services and features. This includes compliance tools such as compliance status checks, notifications, and filing deadline alerts, as well as online document storage where your digital legal documents are kept. You will also lose access to Incfile's personal electronic dashboard that helps manage and access your documents, free tax consultation services, and the free registered agent service provided for the first year in all packages. Additionally, canceling incurs a $30 cancellation fee and you forfeit ongoing support and any higher-tier package benefits such as EIN filing, contract library, domain name, and business email services, depending on your package.
- Order number
- Email address used for purchase
- Domain name or service associated with the charge
- Date of the charge or renewal
- Reason for cancellation (if required by customer service)
- Contacting customer support via email or phone
We've actually written a step by step guide on how to get a refund from Incfile. Check it out!
The Easiest Way to Cancel Incfile
If you’re frustrated trying to cancel your subscription, membership, or bill from Incfile—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Incfile?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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