Invoxia offers GPS trackers that help you keep an eye on things that matter to you, like your car, pets, or other valuables. They provide real-time location tracking and alert you if there is any unexpected movement or potential theft. When you buy a tracker, it typically comes with a 3-year data plan included, and after that, you can continue with a subscription that you can manage online. These subscriptions can be monthly or yearly, and you can cancel anytime if you want. So if you see a charge from Invoxia, it’s likely for the ongoing subscription to keep your tracker connected and working.
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The subscription cancellation process for Invoxia is relatively straightforward as users can cancel their subscriptions anytime via the Invoxia portal. The main steps involve logging into the account management portal and following the 'Manage my subscription' instructions, which are clearly stated in the FAQ, making it easy to navigate and cancel without much hassle.
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How to Cancel invoxia: Step by Step
If you purchased through Invoxia.com:
- Log into your Invoxia account at invoxia.com.
- Navigate to the subscription management section.
- Select the subscription you wish to cancel.
- Find and click on the cancel automatic renewal option.
- Confirm your cancellation when prompted. You will continue to have access to your subscription until the end of your current billing cycle.
If you purchased through Invoxia Petcare:
- Visit the Invoxia Petcare subscription management page at invoxia-petcare.zendesk.com.
- Locate the subscription you wish to cancel.
- Contact support at support@invoxia.com if you need assistance.
- Provide your renewal invoice for a refund if applicable, as you can get a full refund within 30 days after activation or renewal.
- Confirm the cancellation; note that payment is still required for the commitment period.
Tips & Tricks for Canceling invoxia
- Contact support multiple times by email or app message and keep a record of all communications.
- Use firm but polite language emphasizing you expect cancellation within the billing period.
- Request written confirmation of your cancellation to avoid future charges.
- Time your cancellation close to the subscription renewal date to minimize unwanted charges.
- Escalate the issue by asking to speak with or email a supervisor if the initial support is unresponsive.
- Use public forums or reviews to express dissatisfaction if customer service is unhelpful; companies respond faster when reputation is at stake.
- Prepare to follow up regularly as some users report delays or lack of response initially.
- Check if cancellation requires a registered letter with an acknowledgement of receipt, as some official policies suggest, even if not convenient.
- Be aware of any prepaid subscription periods since some billing requires payment for the full committed period.
- Consider deleting your account via app options after subscription cancellation to avoid recurring charges.
invoxia Customer Service Info
If you need assistance, here's how you can get in touch with invoxia's support team.
Cancel invoxia Script
Script
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Dear Invoxia Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After careful consideration, I have decided to discontinue my subscription due to financial constraints at this time.
I appreciate your service and the features provided, but I believe this is the best decision for my current situation. Please confirm the cancellation and let me know if there are any steps I need to follow.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Invoxia subscriptions automatically renew at the end of each cycle unless you cancel the automatic renewal. You may cancel anytime and continue using the service until the end of the paid period. Cancel before the next scheduled renewal to avoid being charged again. Prepaid subscriptions end at the close of the prepaid period, at which point you are notified to renew.
To cancel your Invoxia subscription or dissociate a tracker, you do need to enter your password for confirmation. If you are removing a tracker via the app, the process requires you to enter your password. If you've forgotten your password, you can reset it here: https://invoxia.com/account/password-reset. If you no longer have access to your tracker and need help, you can contact their customer support team for assistance without the password.
- Device failures and malfunctioning: Trackers stop working prematurely, firmware update issues causing devices to fail.
- Inaccurate GPS tracking data: Poor location accuracy and fewer waypoints than expected.
- Poor customer service: Refusal to refund or replace faulty devices, condescending support responses.
- Non-refundable prepaid subscriptions: Customers lose money on subscriptions when devices fail early and refunds are not provided.
- No resolution on product defects: Issues remain unresolved, leaving customers dissatisfied.
- Unwanted emails: Customers receive unwanted marketing or support emails despite requests to stop.
Invoxia allows you to cancel and return products within a 14-day withdrawal period from receipt of the product, but you need to communicate your decision clearly and return the product at your own expense. They may refuse a refund if the product is damaged, not original, or used improperly beyond what's needed to check its nature and functioning. There are no explicit mentions of lock-ins or early-cancellation fees for subscriptions, but always check specific product terms as some exclusions apply, like personalized goods or digital content after waiver.
Before cancelling your Invoxia subscription, keep in mind that you will lose access to the Smart Dog Collar service and all related features immediately after cancellation. You can cancel at any time, but payment for the full commitment period is still required (1 year for monthly/yearly plans, 2 years for prepaid plans). There is no option to pause the subscription, so service interruptions happen right after canceling. If you want to use the service again, a new subscription must be purchased to reactivate the Smart Dog Collar.
- Account email address associated with your Invoxia account
- Full name of the account holder
- Renewal invoice or confirmation email for the subscription payment (especially for refund requests or proof of subscription)
- Subscription ID or order number (if applicable, from your account or invoice)
- Reason for cancellation (if requested, though generally not required)
- Contacting Invoxia Support via their dedicated support email (support@invoxia.com)
- Notification of termination at least 1 month before the end of the commitment period (if bound by contract)
- Access to your subscription management portal/account to initiate and confirm cancellation
We've actually written a step by step guide on how to get a refund from invoxia. Check it out!
The Easiest Way to Cancel invoxia
If you’re frustrated trying to cancel your subscription, membership, or bill from invoxia—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to invoxia?
INVOXIA, INVOXIA.COM, INVXIA SUBSCRIPTION, INVOXIA PURCHASE, INVOXIA PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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