Issuu is a digital publishing platform that helps people turn their content into interactive flipbooks and share them online. Consumers might get billed by Issuu if they subscribe to one of their premium plans for features like embedding publications on websites, getting detailed stats, or selling digital issues and subscriptions commission-free. They offer flexible subscription options with monthly or annual billing that automatically renews. So, if you see a charge from Issuu, it’s likely for a digital publishing plan or service you signed up for to share or sell your content online.
Issuu allows cancellation anytime through the Account Settings by downgrading to the free Basic plan with clear step-by-step prompts. The process is straightforward and does not require contacting customer support or dealing with complex procedures, making it relatively easy for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Issuu subscription.
How to Cancel Issuu: Step by Step
If you purchased through Issuu directly:
Log in to your Issuu account.
Hover over your profile photo in the top right-hand corner.
Select ACCOUNT SETTINGS from the dropdown menu.
Navigate to the SERVICES AND PLANS tab.
Select DOWNGRADE under the Basic plan description.
Click on CONTINUE to proceed.
Follow the prompts on the next few screens to complete the downgrade process.
You will receive a cancellation confirmation pop-up.
Your subscription and benefits will remain active until your expiration date.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top of the screen.
Select Subscriptions.
Find and tap on your Issuu subscription.
Tap Cancel Subscription.
Confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines).
Select Subscriptions.
Find your Issuu subscription in the list.
Tap Cancel Subscription.
Confirm the cancellation.
How to Contact Issuu
If you need assistance, here's how you can get in touch with Issuu's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Issuu Refund
Act quickly—contact Issuu within the trial or billing period to increase chances of success.
Use clear, firm language like stating you never used premium features or forgot to cancel due to no reminder.
Request a refund politely but assertively, emphasizing lack of use and no prior notification of charges.
Mention legal action or a lawyer if initial refund requests are refused, indicating you are serious about escalation.
Ask for account logs or all related documentation to back up your case and put pressure on the company.
Cancel through the account settings under Billing, then downgrade to the free Basic plan to stop future charges.
Delete your account only after cancellation is confirmed, as deleting before might forfeit refund options.
Revoke any third-party access (Facebook, Twitter) linked to Issuu to ensure full disconnection.
Manually remove any publicly visible content before account deletion since it may not be removed automatically.
Be aware of automatic plan upgrades or renewals—some users reported automatic switches to more expensive plans, so cancel before renewal.
Timing your cancellation just before the subscription renewal to avoid unexpected charges.
Why Do People Request Refunds from Issuu
Drastic price increases without prior notice or warning, causing shock and dissatisfaction.
Unauthorized charges and invoices for subscriptions users did not sign up for.
Difficulty contacting customer service and receiving inadequate responses.
Refund delays resulting in financial losses due to exchange rate changes.
Charges made without consent or proper renewal notice, sometimes only minutes before charge.
Restrictions imposed on free accounts without warning, limiting user access.
Being charged despite downgrading to free accounts.
Perceived unethical billing practices and lack of transparency.
Availability of better alternatives with clearer pricing and features.
Annoying or difficult user interface experience.
Described as a "subscription trap" due to poor customer support.
Issuu Refund Script
Script
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Dear Issuu, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Issuu Refund Policy
Issuu subscriptions automatically renew and can be canceled at any time before the next renewal date in Account Settings by downgrading to the Basic (free) plan. Upon cancellation, the subscription remains active with benefits until the end of the current billing cycle, after which the account reverts to the free plan with limited features; no automatic refunds are given for cancellations. Additionally, subscriptions cannot be paused and if there are outstanding payments, cancellation is not allowed until those are cleared.
The Easiest Way to Get a Issuu Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Issuu—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Issuu allows you to cancel your subscription at any time by downgrading to their free Basic plan through your account settings, but your subscription remains active until the end of the current billing period with no automatic refunds provided. You must cancel before the next renewal date to avoid being charged again. Refunds are only given if requested within 20 days for monthly subscriptions or 60 days for annual subscriptions, but there are no early cancellation fees or lock-ins; however, subscriptions cannot be temporarily paused and then reactivated later. If you have any outstanding balances or failed payments, cancellation may not be possible until those are resolved.
Drastic price increases without prior notice or warning, causing shock and dissatisfaction.
Unauthorized charges and invoices for subscriptions users did not sign up for.
Difficulty contacting customer service and receiving inadequate responses.
Refund delays resulting in financial losses due to exchange rate changes.
Charges made without consent or proper renewal notice, sometimes only minutes before charge.
Restrictions imposed on free accounts without warning, limiting user access.
Being charged despite downgrading to free accounts.
Perceived unethical billing practices and lack of transparency.
Availability of better alternatives with clearer pricing and features.
Annoying or difficult user interface experience.
Described as a "subscription trap" due to poor customer support.
Issuu account login credentials (email and password)
Access to your Issuu profile settings
Navigation to Account Settings
Locate the “Services and Plans” or "Billing" tab
Click the "Downgrade" or "Cancel subscription" option
Confirmation of cancellation (follow on-screen prompts or links)
No outstanding balance or pending/failed payments
Email access to confirm deletion or finalize cancellation (link in confirmation email)
Removal of any publicly visible content (optional if you want all your uploads gone)
Revocation of third-party access if you signed up through services like Facebook or Twitter
Contact support team if you're unable to cancel due to payment failures or other issues
Before canceling your Issuu subscription, know that your publications will remain accessible online, but the advanced features included in your paid plan will no longer be available. When your plan downgrades to the free Basic tier, you are limited to uploading only 5 documents, each up to 10 pages and 50MB in size; any publication exceeding these limits will only show the cover page. Paid features such as unlimited uploads, embedding publications on other sites, fullscreen sharing, digital sales, and download options will stop working. Additionally, embedded videos will switch to overlay playback, and the site may display third-party ads around your publications. If you want to regain these features, you'll need to upgrade your subscription again.
Issuu subscriptions automatically renew and can be canceled at any time before the next renewal date in Account Settings by downgrading to the Basic (free) plan. Upon cancellation, the subscription remains active with benefits until the end of the current billing cycle, after which the account reverts to the free plan with limited features; no automatic refunds are given for cancellations. Additionally, subscriptions cannot be paused and if there are outstanding payments, cancellation is not allowed until those are cleared.
To cancel your Issuu subscription, you need to log in to your Issuu account, which implies you will need your password. Cancellation is done through the account settings where you downgrade your subscription to the Basic (free) plan. If you have forgotten your password, you can reset it here: https://issuu.com/password/reset. So yes, you do need your password to cancel your subscription as logging in is required.
We've actually written a step by step guide on how to get a refund from Issuu. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Issuu subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Issuu account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Issuu online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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