Issuu is a digital publishing platform that helps people turn their content into interactive flipbooks and share them online. Consumers might get billed by Issuu if they subscribe to one of their premium plans for features like embedding publications on websites, getting detailed stats, or selling digital issues and subscriptions commission-free. They offer flexible subscription options with monthly or annual billing that automatically renews. So, if you see a charge from Issuu, it’s likely for a digital publishing plan or service you signed up for to share or sell your content online.
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Issuu allows cancellation anytime through the Account Settings by downgrading to the free Basic plan with clear step-by-step prompts. The process is straightforward and does not require contacting customer support or dealing with complex procedures, making it relatively easy for consumers.
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How to Cancel Issuu: Step by Step
If you purchased through Issuu directly:
- Log in to your Issuu account.
- Hover over your profile photo in the top right-hand corner.
- Select ACCOUNT SETTINGS from the dropdown menu.
- Navigate to the SERVICES AND PLANS tab.
- Select DOWNGRADE under the Basic plan description.
- Click on CONTINUE to proceed.
- Follow the prompts on the next few screens to complete the downgrade process.
- You will receive a cancellation confirmation pop-up.
- Your subscription and benefits will remain active until your expiration date.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and tap on your Issuu subscription.
- Tap Cancel Subscription.
- Confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines).
- Select Subscriptions.
- Find your Issuu subscription in the list.
- Tap Cancel Subscription.
- Confirm the cancellation.
Tips & Tricks for Canceling Issuu
- Act quickly—contact Issuu within the trial or billing period to increase chances of success.
- Use clear, firm language like stating you never used premium features or forgot to cancel due to no reminder.
- Request a refund politely but assertively, emphasizing lack of use and no prior notification of charges.
- Mention legal action or a lawyer if initial refund requests are refused, indicating you are serious about escalation.
- Ask for account logs or all related documentation to back up your case and put pressure on the company.
- Cancel through the account settings under Billing, then downgrade to the free Basic plan to stop future charges.
- Delete your account only after cancellation is confirmed, as deleting before might forfeit refund options.
- Revoke any third-party access (Facebook, Twitter) linked to Issuu to ensure full disconnection.
- Manually remove any publicly visible content before account deletion since it may not be removed automatically.
- Be aware of automatic plan upgrades or renewals—some users reported automatic switches to more expensive plans, so cancel before renewal.
- Timing your cancellation just before the subscription renewal to avoid unexpected charges.
Issuu Customer Service Info
If you need assistance, here's how you can get in touch with Issuu's support team.
Cancel Issuu Script
Script
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Dear Issuu Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription as I have decided to explore other options for my publication needs. I appreciate the services you provide, but I believe that this is the best decision for me at this time.
Please let me know if you require any further information to process this cancellation. I would be grateful for your confirmation once my subscription has been canceled.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Issuu subscriptions automatically renew and can be canceled at any time before the next renewal date in Account Settings by downgrading to the Basic (free) plan. Upon cancellation, the subscription remains active with benefits until the end of the current billing cycle, after which the account reverts to the free plan with limited features; no automatic refunds are given for cancellations. Additionally, subscriptions cannot be paused and if there are outstanding payments, cancellation is not allowed until those are cleared.
To cancel your Issuu subscription, you need to log in to your Issuu account, which implies you will need your password. Cancellation is done through the account settings where you downgrade your subscription to the Basic (free) plan. If you have forgotten your password, you can reset it here: https://issuu.com/password/reset. So yes, you do need your password to cancel your subscription as logging in is required.
- Drastic price increases without prior notice or warning, causing shock and dissatisfaction.
- Unauthorized charges and invoices for subscriptions users did not sign up for.
- Difficulty contacting customer service and receiving inadequate responses.
- Refund delays resulting in financial losses due to exchange rate changes.
- Charges made without consent or proper renewal notice, sometimes only minutes before charge.
- Restrictions imposed on free accounts without warning, limiting user access.
- Being charged despite downgrading to free accounts.
- Perceived unethical billing practices and lack of transparency.
- Availability of better alternatives with clearer pricing and features.
- Annoying or difficult user interface experience.
- Described as a "subscription trap" due to poor customer support.
Issuu allows you to cancel your subscription at any time by downgrading to their free Basic plan through your account settings, but your subscription remains active until the end of the current billing period with no automatic refunds provided. You must cancel before the next renewal date to avoid being charged again. Refunds are only given if requested within 20 days for monthly subscriptions or 60 days for annual subscriptions, but there are no early cancellation fees or lock-ins; however, subscriptions cannot be temporarily paused and then reactivated later. If you have any outstanding balances or failed payments, cancellation may not be possible until those are resolved.
Before canceling your Issuu subscription, know that your publications will remain accessible online, but the advanced features included in your paid plan will no longer be available. When your plan downgrades to the free Basic tier, you are limited to uploading only 5 documents, each up to 10 pages and 50MB in size; any publication exceeding these limits will only show the cover page. Paid features such as unlimited uploads, embedding publications on other sites, fullscreen sharing, digital sales, and download options will stop working. Additionally, embedded videos will switch to overlay playback, and the site may display third-party ads around your publications. If you want to regain these features, you'll need to upgrade your subscription again.
- Issuu account login credentials (email and password)
- Access to your Issuu profile settings
- Navigation to Account Settings
- Locate the “Services and Plans” or "Billing" tab
- Click the "Downgrade" or "Cancel subscription" option
- Confirmation of cancellation (follow on-screen prompts or links)
- No outstanding balance or pending/failed payments
- Email access to confirm deletion or finalize cancellation (link in confirmation email)
- Removal of any publicly visible content (optional if you want all your uploads gone)
- Revocation of third-party access if you signed up through services like Facebook or Twitter
- Contact support team if you're unable to cancel due to payment failures or other issues
We've actually written a step by step guide on how to get a refund from Issuu. Check it out!
The Easiest Way to Cancel Issuu
If you’re frustrated trying to cancel your subscription, membership, or bill from Issuu—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Issuu?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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