Jeulia Jewelry offers a subscription service called Jeulia Prime Monthly for $15 a month. Subscribers get free standard shipping with no minimum purchase, 10% off all items, and earn 10x points on purchases, which is like getting money back. The subscription focuses on special or custom jewelry items at a good price. So if you see a charge from Jeulia, it might be this monthly membership giving you these perks.
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Based on the website information and customer reviews, canceling a subscription at Jeulia Jewelry requires contacting customer service via email or live chat, without a straightforward online cancellation option. Customer feedback indicates some difficulties and delays in communication and cancellation, including fees on order cancellations.
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How to Cancel Jeulia Jewelry: Step by Step
If you purchased through Jeulia.com:
- Log into your Jeulia account.
- Navigate to the{' '}"Membership"{' '} section.
- Look for the{' '}"Cancel Membership"{' '} option.
- Follow the prompts to confirm your cancellation.
- If you do not see a cancel option, contact Jeulia Customer Service:
- Visit the Contact Us page.
- Use the provided form or support email to request cancellation.
- Be ready to provide your account information for verification.
Tips & Tricks for Canceling Jeulia Jewelry
- Be persistent and polite: Multiple users suggest staying calm and repeatedly requesting cancellation rather than being confrontational.
- Use direct language: Clearly state you want to cancel your subscription or membership immediately, referencing "subscription cancellation" or "stop recurring payments".
- Escalate by asking for supervisors or higher-level customer service: If the first representative refuses, request escalation to someone with authority to cancel.
- Time your cancellation request: Submit your cancellation shortly before new billing cycles to avoid being charged for the next period.
- Document all communications: Save emails and take screenshots of chat or messages as evidence.
- Use refund policies and consumer rights to your advantage: Some users report success by citing consumer rights about returns and cancellations when Jeulia refuses refunds.
- Return items quickly and with tags intact: Even though Jeulia claims tags must be attached, some users return the product immediately with the tag in packaging and argue it should still count as new.
- Use chargeback as last resort: If all else fails, some have initiated credit card chargebacks citing failure to provide proper cancellation or refunds.
Jeulia Jewelry Customer Service Info
If you need assistance, here's how you can get in touch with Jeulia Jewelry's support team.
Cancel Jeulia Jewelry Script
Script
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Dear Jeulia Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have recently decided to reevaluate my spending and focus on my current budget. I appreciate the services you provide, but I believe it's best for me to discontinue at this time.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your understanding.
Best regards,
[Your Name]
Frequently Asked Questions
Jeulia Jewelry's subscription for Jeulia Prime is non-refundable, meaning once you join, you cannot get a refund for the membership. To cancel or revise an order, customers need to contact Jeulia as soon as possible after placing the order, though cancellation or revision may not always be possible if the order has already been dispatched. For unsubscribing from communications, customers can use the unsubscribe link in each message or contact the customer service team for assistance.
To cancel your subscription with Jeulia Jewelry, you typically need to access your account, which requires logging in with your password. If you don't remember your password, you can reset it using their password reset page here: https://www.jeulia.com/customer/account/forgotpassword. Alternatively, you might use the unsubscribe link provided in emails or contact their customer service team for help with canceling your subscription without logging in. So, while a password is generally needed, there are some options if you can't log in directly.
- Poor product quality such as cheap-looking or low-quality materials.
- Problematic refund policy with Jeulia refusing refunds or exchanges unless specific conditions are met.
- Return complications due to items being shipped from China, causing uncertainty about the return address.
- Requirement to keep tags attached to qualify for a refund, despite tags being non-attachable or customers not removing them.
- Slow or unresponsive customer service leading to frustration and inability to resolve issues easily.
- Perceived dishonesty or misleading advertising especially regarding product origin and return policies.
- Cancellation difficulties where orders cannot be canceled easily once placed.
- Shipping delays causing customers to want refunds or cancellations.
- Automatic billing or subscription renewal without clear consent causing unwanted charges.
Jeulia Jewelry has a strict policy where you must contact them as soon as possible to revise or cancel an order, but once an order is dispatched, they may not allow cancellation and instead treat it under their return policy. Specifically for Jeulia Prime membership, the membership fee is non-refundable, meaning you cannot get your money back once subscribed. There don't appear to be standard contracts or early-cancellation fees, but the non-refundable nature of the subscription and the dispatch policy are key landmines to be aware of if you want to cancel immediately or get refunds.
Before cancelling a Jeulia Jewelry subscription, membership, or bill, keep in mind that Jeulia Prime subscriptions are non-refundable. Upon cancellation, you will lose access to several exclusive benefits including a lifetime 10% discount on every order, free standard shipping with no minimum purchase, and reimbursement for return shipping fees in the form of store credit. You will also forfeit the opportunity to earn 10x reward points on purchases, early access to sales and new product launches, special member pricing, and exclusive birthday, anniversary, and holiday gifts if you are an annual Prime member. Additionally, cancellation ends your eligibility for dedicated VIP customer service and tier-based rewards and coupons.
- Your full name (as used in your account or order)
- Your email address (registered with Jeulia or used for the order)
- Order number (if cancellation is related to a specific order or bill)
- Details of the subscription, membership, or account you want to cancel
- Reason for cancellation (if required by customer support)
- Confirmation of your identity (may be requested for privacy/security)
- Use of the unsubscribe link (if provided in Jeulia's email or SMS messages)
We've actually written a step by step guide on how to get a refund from Jeulia Jewelry. Check it out!
The Easiest Way to Cancel Jeulia Jewelry
If you’re frustrated trying to cancel your subscription, membership, or bill from Jeulia Jewelry—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Jeulia Jewelry?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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