JibJab is a fun ecard company where you can create personalized cards by uploading your photos. If you have a paid membership, you get unlimited access to their full library of Starring You videos and original Ecards, plus premium features on their mobile app like Clips, Ecards, and Music Videos. Members can also track the Ecards they send and use a "Send Later" email option on the website. Subscriptions automatically renew each year unless you cancel, which is why you might see charges from them.
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Cancelling a JibJab subscription involves straightforward steps depending on the platform: directly on the JibJab website or through app stores like Google Play or Apple iTunes. The process typically consists of logging into your account, navigating to subscription settings, and disabling auto-renewal, which is simple and well-documented.
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How to Cancel JibJab: Step by Step
If you purchased through Google Play:
- Open the Google Play Store on your Android phone or tablet.
- Tap the profile icon at the top right.
- Select Payments & subscriptions, then choose Subscriptions.
- Find and select JibJab.
- Tap Cancel subscription and follow the instructions to confirm.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap your name at the top of the Settings menu.
- Choose Subscriptions.
- Select JibJab from the list.
- Tap Cancel Subscription to stop your subscription.
If you purchased through JibJab's website:
- Log in to jibjab.com.
- Nagrigate to My Account.
- Under Billing Info, click on Edit Membership.
- Check your membership details and find the Disable Auto-Renew option.
- Click Disable Auto-Renew to turn off the auto-renewal for your membership.
Tips & Tricks for Canceling JibJab
- Initiate cancellation requests early, ideally before the renewal date to avoid automatic charges.
- Document every interaction with customer support via email or chat for evidence if needed.
- Use firm, clear language stating that you do not wish to renew and request confirmation of cancellation in writing.
- Escalate by replying to support emails persistently if the subscription is not canceled promptly.
- Consider requesting a refund especially if charged after cancellation or without proper renewal notice.
- If email support is unresponsive, threaten to dispute charges with your bank or credit card company as leverage.
- Some users have reported success by blocking future payments through their bank after notifying JibJab of cancellation attempts.
- Timing cancellation right after the renewal period to use the paid subscription time but then cancel before further charges.
- Cancel through app stores if subscribed via mobile platforms such as Apple or Google Play to bypass direct company support.
- Understand that after cancellation, access to content may be lost, so download or save any desired content beforehand.
- Be prepared for limited customer service channels, mainly email-based, requiring patience and persistence.
- Consider closing or freezing your payment method if all else fails to prevent further charges.
JibJab Customer Service Info
If you need assistance, here's how you can get in touch with JibJab's support team.
Cancel JibJab Script
Script
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Hello JibJab Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have not been able to use the service as much as I had hoped, and I believe it would be best to end my membership at this time.
Thank you for your assistance with this matter. I appreciate your prompt attention to my request.
Best regards,
Frequently Asked Questions
JibJab allows you to cancel your membership at any time, but payments are nonrefundable and there are no partial or full refunds for cancellations. To stop future charges, you need to disable auto-renewal through your account settings, after which your membership will remain active until the end of the current billing period. Refunds are only considered if the membership was purchased less than 30 days ago or renewed within the past 90 days, and a refund request is submitted for review.
To cancel a JibJab subscription, you generally need to log in to your account, which implies needing your password. For paid memberships, cancellation is often managed through account settings or the app store where you subscribed, and you may need to authenticate with your password. If you have forgotten your password, you can reset it at this URL: https://www.jibjab.com/password/reset. JibJab does not offer unauthenticated cancellation by phone or chat support without a password.
- Unwanted charges due to auto-renewal of subscription.
- Being charged after cancellation of membership.
- Difficulty contacting customer service to resolve billing or cancellation issues.
- Double or recurring charges for services not authorized or no longer used.
- Frustration with inability to remove payment information from accounts.
- Confusion about trial period cancellations leading to unexpected billing.
- Perception of "bait and switch" tactics with continued charges after cancellation.
- No responses or refund confirmations from JibJab support.
- Issues accessing accounts or verifying cancellations due to communication problems.
- Billing errors resulting in multiple charges for the same subscription period.
- Dissatisfaction with service beyond billing problems.
JibJab allows you to cancel your subscription and stop auto-renewal at any time, with no long-term contracts or lock-ins. However, you should be aware that if you cancel after the trial period, no refund will be given for the remainder of the subscription, and access remains until the end of the current billing cycle. Refunds are only requested within 30 days of purchase or 90 days after renewal, which might be considered a limitation if you want immediate cancellation with a refund. Canceling involves disabling auto-renewal, which stops future charges but lets you keep access until the subscription expires.
Before cancelling a JibJab subscription, membership, or bill, know that cancelling will remove your ability to log into JibJab and revoke access to any created faces and Ecards. After cancelling auto-renewal, your membership remains active until the end of the current billing period, but no further charges will be made. Payments are non-refundable unless you cancel within a specific window (less than 30 days from purchase or membership renewal within the past 90 days) and request a refund. It's important to cancel auto-renewal through your account settings to prevent future charges, and once cancelled, you lose access to premium content and features associated with your membership.
- Email address associated with your JibJab account
- Login credentials (email and password) for JibJab.com or mobile app
- Access to "My Account" or "Account Settings" on the JibJab website or app
- Platform/payment source used to subscribe (JibJab website, Google Play Store, or iOS App Store)
- Access to the relevant payment platform (Apple ID for iOS, Google account for Android, or JibJab billing info for web)
- Account details if contacting customer support (e.g., your account email and possibly last 4 digits of the credit card used)
- Device access (Android or iOS device for mobile app cancellations)
- Request form or email to support (for free account deletions or if you can't access your account)
We've actually written a step by step guide on how to get a refund from JibJab. Check it out!
The Easiest Way to Cancel JibJab
If you’re frustrated trying to cancel your subscription, membership, or bill from JibJab—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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