JibJab is a fun ecard company where you can create personalized cards by uploading your photos. If you have a paid membership, you get unlimited access to their full library of Starring You videos and original Ecards, plus premium features on their mobile app like Clips, Ecards, and Music Videos. Members can also track the Ecards they send and use a "Send Later" email option on the website. Subscriptions automatically renew each year unless you cancel, which is why you might see charges from them.
Cancelling a JibJab subscription involves straightforward steps depending on the platform: directly on the JibJab website or through app stores like Google Play or Apple iTunes. The process typically consists of logging into your account, navigating to subscription settings, and disabling auto-renewal, which is simple and well-documented.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a JibJab subscription.
How to Cancel JibJab: Step by Step
If you purchased through Google Play:
Open the Google Play Store on your Android phone or tablet.
Tap the profile icon at the top right.
Select Payments & subscriptions, then choose Subscriptions.
Find and select JibJab.
Tap Cancel subscription and follow the instructions to confirm.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your name at the top of the Settings menu.
Choose Subscriptions.
Select JibJab from the list.
Tap Cancel Subscription to stop your subscription.
If you purchased through JibJab's website:
Log in to jibjab.com.
Nagrigate to My Account.
Under Billing Info, click on Edit Membership.
Check your membership details and find the Disable Auto-Renew option.
Click Disable Auto-Renew to turn off the auto-renewal for your membership.
How to Contact JibJab
If you need assistance, here's how you can get in touch with JibJab's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
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$0
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Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a JibJab Refund
Initiate cancellation requests early, ideally before the renewal date to avoid automatic charges.
Document every interaction with customer support via email or chat for evidence if needed.
Use firm, clear language stating that you do not wish to renew and request confirmation of cancellation in writing.
Escalate by replying to support emails persistently if the subscription is not canceled promptly.
Consider requesting a refund especially if charged after cancellation or without proper renewal notice.
If email support is unresponsive, threaten to dispute charges with your bank or credit card company as leverage.
Some users have reported success by blocking future payments through their bank after notifying JibJab of cancellation attempts.
Timing cancellation right after the renewal period to use the paid subscription time but then cancel before further charges.
Cancel through app stores if subscribed via mobile platforms such as Apple or Google Play to bypass direct company support.
Understand that after cancellation, access to content may be lost, so download or save any desired content beforehand.
Be prepared for limited customer service channels, mainly email-based, requiring patience and persistence.
Consider closing or freezing your payment method if all else fails to prevent further charges.
Why Do People Request Refunds from JibJab
Unwanted charges due to auto-renewal of subscription.
Being charged after cancellation of membership.
Difficulty contacting customer service to resolve billing or cancellation issues.
Double or recurring charges for services not authorized or no longer used.
Frustration with inability to remove payment information from accounts.
Confusion about trial period cancellations leading to unexpected billing.
Perception of "bait and switch" tactics with continued charges after cancellation.
No responses or refund confirmations from JibJab support.
Issues accessing accounts or verifying cancellations due to communication problems.
Billing errors resulting in multiple charges for the same subscription period.
Dissatisfaction with service beyond billing problems.
JibJab Refund Script
Script
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Dear JibJab, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
JibJab Refund Policy
JibJab allows you to cancel your membership at any time, but payments are nonrefundable and there are no partial or full refunds for cancellations. To stop future charges, you need to disable auto-renewal through your account settings, after which your membership will remain active until the end of the current billing period. Refunds are only considered if the membership was purchased less than 30 days ago or renewed within the past 90 days, and a refund request is submitted for review.
The Easiest Way to Get a JibJab Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from JibJab—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
JibJab allows you to cancel your subscription and stop auto-renewal at any time, with no long-term contracts or lock-ins. However, you should be aware that if you cancel after the trial period, no refund will be given for the remainder of the subscription, and access remains until the end of the current billing cycle. Refunds are only requested within 30 days of purchase or 90 days after renewal, which might be considered a limitation if you want immediate cancellation with a refund. Canceling involves disabling auto-renewal, which stops future charges but lets you keep access until the subscription expires.
Unwanted charges due to auto-renewal of subscription.
Being charged after cancellation of membership.
Difficulty contacting customer service to resolve billing or cancellation issues.
Double or recurring charges for services not authorized or no longer used.
Frustration with inability to remove payment information from accounts.
Confusion about trial period cancellations leading to unexpected billing.
Perception of "bait and switch" tactics with continued charges after cancellation.
No responses or refund confirmations from JibJab support.
Issues accessing accounts or verifying cancellations due to communication problems.
Billing errors resulting in multiple charges for the same subscription period.
Dissatisfaction with service beyond billing problems.
Email address associated with your JibJab account
Login credentials (email and password) for JibJab.com or mobile app
Access to "My Account" or "Account Settings" on the JibJab website or app
Platform/payment source used to subscribe (JibJab website, Google Play Store, or iOS App Store)
Access to the relevant payment platform (Apple ID for iOS, Google account for Android, or JibJab billing info for web)
Account details if contacting customer support (e.g., your account email and possibly last 4 digits of the credit card used)
Device access (Android or iOS device for mobile app cancellations)
Request form or email to support (for free account deletions or if you can't access your account)
Before cancelling a JibJab subscription, membership, or bill, know that cancelling will remove your ability to log into JibJab and revoke access to any created faces and Ecards. After cancelling auto-renewal, your membership remains active until the end of the current billing period, but no further charges will be made. Payments are non-refundable unless you cancel within a specific window (less than 30 days from purchase or membership renewal within the past 90 days) and request a refund. It's important to cancel auto-renewal through your account settings to prevent future charges, and once cancelled, you lose access to premium content and features associated with your membership.
JibJab allows you to cancel your membership at any time, but payments are nonrefundable and there are no partial or full refunds for cancellations. To stop future charges, you need to disable auto-renewal through your account settings, after which your membership will remain active until the end of the current billing period. Refunds are only considered if the membership was purchased less than 30 days ago or renewed within the past 90 days, and a refund request is submitted for review.
To cancel a JibJab subscription, you generally need to log in to your account, which implies needing your password. For paid memberships, cancellation is often managed through account settings or the app store where you subscribed, and you may need to authenticate with your password. If you have forgotten your password, you can reset it at this URL: https://www.jibjab.com/password/reset. JibJab does not offer unauthenticated cancellation by phone or chat support without a password.
We've actually written a step by step guide on how to get a refund from JibJab. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your JibJab subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your JibJab account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel JibJab online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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