Jillian Dempsey offers clean beauty makeup products created by celebrity makeup artist Jillian Dempsey, including skincare, makeup, hair care, men's grooming products, tools, and kits. They have a subscription option where you can subscribe and save 10% on products. Customers may receive regular shipments and get billed through accepted payment methods like credit cards or Afterpay. There is also an Insider Rewards program and perks such as free shipping on orders over $50 and bonus gifts with purchases over a certain amount.
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Cancelling a subscription or membership with Jillian Dempsey requires emailing a specific email address with order details, as there is no direct or automated cancellation option on their website. The process may take several days to process since it relies entirely on email communication, and refunds have a $5 processing fee, adding to the friction and delay in cancellation.
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How to Cancel Jillian Dempsey: Step by Step
If you purchased through the Jillian Dempsey website:
- Log in to your account on the Jillian Dempsey website.
- Navigate to the "Account" section from the top menu.
- Select "Subscriptions" to view your active subscriptions.
- Locate the subscription you wish to cancel and select "Cancel".
- Follow the on-screen instructions to confirm the cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top to access your Apple ID settings.
- Select "Subscriptions".
- Find the Jillian Dempsey subscription in the list.
- Tap "Cancel Subscription" and confirm your choice.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the menu icon (three horizontal lines) and select "Subscriptions".
- Find the Jillian Dempsey subscription.
- Tap "Cancel Subscription" and follow the prompts to confirm.
If you purchased through a third-party retailer:
- Visit the website of the retailer where you purchased the subscription.
- Log in to your account, if applicable.
- Navigate to the subscriptions or billing section.
- Locate the Jillian Dempsey subscription.
- Follow the prompts to cancel your subscription.
Tips & Tricks for Canceling Jillian Dempsey
- Don't give any reason when asked why you want to cancel; a simple, firm statement like "I want to cancel my account" repeated if necessary, works best to avoid objections.
- Grey rock the conversation by giving minimal engagement or interest to reduce attempts by sales to retain you.
- Ignore offers and discounts—avoid engaging with retention offers such as discounted prices, free extensions, or free products to speed up cancellation.
- Repeat your cancellation request calmly and consistently, even if met with persistence or delays from the representative.
- Use firm, polite language like "No thank you" or "No, that’s not necessary" to shut down attempts at negotiation.
- If possible, go through the actual cancellation process multiple times to learn the best points of pressure or timing where the company offers retention incentives.
- Be aware of timing, such as initiating cancellation close to billing dates or during promotional periods when companies may be more likely to offer incentives or concessions.
- Ask for escalation politely if the representative is unhelpful—sometimes supervisors or retention specialists will offer better concessions or finalize cancellations more quickly.
- Consider using simple excuses accepted universally (e.g., moving away) if pressed, but always revert back to the firm cancellation request.
- Document the cancellation attempt, including dates, names, and confirmation numbers to protect yourself from future charges.
Jillian Dempsey Customer Service Info
If you need assistance, here's how you can get in touch with Jillian Dempsey's support team.
Cancel Jillian Dempsey Script
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Dear Jillian Dempsey Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I am currently unable to make use of the services. I appreciate all that you offer, but I have decided to discontinue my membership at this time.
Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Jillian Dempsey's subscription cancellation policy states that by continuing with a recurring purchase, customers agree to be charged at the prices, frequency, and dates listed until the order is fulfilled or they cancel, if cancellation is permitted. Specific cancellation instructions and policies are not detailed on the website; for returns and refunds on makeup products, exchanges or refunds are offered within 14 days with a $5 processing fee, but subscription cancellations should be managed as per authorization terms. Customers are advised to contact the company directly for cancellations or inquiries.
To cancel a subscription with Jillian Dempsey (jilliandempsey.com), you likely need to have access to your account, which requires your password. There does not appear to be an option for cancellation without logging in, and no phone or unauthenticated chat support is indicated for this process. If you have forgotten your password, you can reset it here: https://www.jilliandempsey.com/en-au/account/login (link to password reset). For additional support, you may contact their customer service via email at inquiries@jilliandempsey.com.
- Perceived high cost: Customers often feel the subscription is too expensive compared to the value they receive.
- Lack of value or benefit: When the service or product no longer meets customer expectations or goals.
- Completed goals: Customers cancel after achieving the initial purpose for signing up, such as finishing a course or program.
- Complicated or poor user experience: Difficulties navigating the site or using the service.
- No flexibility: Inability to modify, pause, or customize subscription plans.
- Unresolved issues or bugs: Technical problems that degrade the user experience.
- Price increases: Unexpected or uncommunicated hikes in subscription fees.
- Switching to competitor: Customers find alternative services that better meet their needs.
Jillian Dempsey subscriptions can generally be canceled at any time without mention of long-term contracts or lock-ins. However, there are some notable points to be aware of: refunds for products must be requested within 30 days and will incur a $5 processing fee, and certain products like the Gold Bar are non-refundable and final sale. There is no clear indication of early cancellation fees or lengthy subscription lock-ins, but cancellations and refunds seem to require direct email requests and some persistence if issues arise. Always check your order and subscription details carefully.
Before cancelling your subscription, membership, or bill with Jillian Dempsey (jilliandempsey.com), be aware that you may lose access to exclusive content, member-only features, and any ongoing benefits tied to your subscription. Any discounts or special pricing associated with being a subscriber will no longer apply. It's important to check the specific cancellation policy and terms of service on jilliandempsey.com, as no detailed data on refunds or access after cancellation was explicitly provided on their public pages. Consider reviewing their refund and terms policies to fully understand the implications of cancellation.
- Email address used for the purchase
- Order number
- Type of charge (membership, subscription renewal, etc.)
- Reason for cancellation (optional, but recommended to clarify your request)
- Date of the order or renewal
- Request made within 30 days of product receipt (required for refunds/cancellations)
- Acceptance of $5 processing fee for refunds/cancellations
- Information on whether you are an international customer (international orders and Gold Bar purchases are final and non-refundable)
- Proof of correspondence (keep records of all communication)
We've actually written a step by step guide on how to get a refund from Jillian Dempsey. Check it out!
The Easiest Way to Cancel Jillian Dempsey
If you’re frustrated trying to cancel your subscription, membership, or bill from Jillian Dempsey—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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