Kajabimail, which is part of Kajabi, mainly offers subscription services where businesses can set up products or offers that charge customers on a recurring basis—like weekly, monthly, or yearly payments. If you're seeing charges from them, it could be because you've signed up for a subscription or payment plan related to their products or services. They also provide options to manage your subscriptions easily, including pausing, canceling, or updating billing details. Essentially, it's a platform that helps businesses handle regular payments without hassle, which might explain why you're getting billed by them if you subscribed to something through their system.
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The cancellation process involves just a few steps within the user dashboard, making it straightforward and quick to complete. It is easy for a consumer to navigate through the Settings and Subscription tabs to cancel the subscription with clear instructions available.
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How to Cancel kajabimail: Step by Step
If you purchased through Kajabi.com:
- Log in to your Kajabi account and open the Settings tab from the Dashboard.
- Locate your Account Settings.
- Click on Subscription.
- Select Change plan.
- At the bottom of the page, click Cancel subscription to start the cancellation process.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top.
- Select Subscriptions.
- Find and select your Kajabi subscription.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon and select Subscriptions.
- Find your Kajabi subscription.
- Tap Cancel Subscription.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on the Settings icon.
- Go to the Payments tab.
- Select Manage automatic payments.
- Find and select your Kajabi subscription.
- Click Cancel to stop future payments.
Tips & Tricks for Canceling kajabimail
- Cancel via linked PayPal or payment service to stop automatic payments when direct cancellation is unclear.
- Cancel just before renewal to avoid unwanted charges or extended billing cycles.
- Use clear, concise language like "Please cancel my subscription immediately" in emails or messages.
- Document all communication to have proof in case of disputes or needing escalation.
- Escalate by contacting support multiple times if initial cancellation requests are ignored or delayed.
- Ask for confirmation emails post-cancellation to ensure the subscription is officially terminated.
- Leverage trial periods for easier cancellation before payment is collected.
- Use community forums or Reddit to find current user tactics and wording that have been effective recently.
- Be persistent and polite to encourage cooperation from customer service representatives.
kajabimail Customer Service Info
If you need assistance, here's how you can get in touch with kajabimail's support team.
Cancel kajabimail Script
Script
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Dear KajabiMail Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am not utilizing the service as much as I initially anticipated, and I need to reevaluate my current commitments.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Kajabi allows you to cancel your subscription at any time directly from your dashboard. There are no specifics about automatic refunds mentioned in the immediate policy; however, billing stops upon cancellation. Kajabi does not take a cut of your revenue but applies standard payment processing fees for transactions.
To cancel your Kajabimail (Kajabi) subscription, you generally need to log into your account and navigate to the subscription settings where you can cancel your subscription. This process requires your account access, which means your password is necessary to log in and manage your subscription. If you have forgotten your password, you can reset it here: https://app.kajabi.com/users/password/new. There is no indication that cancellation via phone or chat without a password is supported.
- Too much focus on acquisition - neglecting loyal customers with deals only for new subscribers.
- Decreased value - lower quality products or restricted delivery options.
- No options to change or edit subscription - lack of flexibility such as skips, swaps, or changing delivery schedules.
- Increased prices - especially if low pricing is a competitive advantage.
- Customers don’t use the products - lack of engagement or understanding of product usage.
- Customers trying to cut down on costs - financial changes causing subscription cancellations.
- Customers found cheaper competitors.
- Customers found competitors offering better services or products.
- Bad customer experience - poor or slow customer service responses.
Kajabi allows you to cancel your subscription at any time, with no lock-ins or early cancellation fees. However, after canceling, you will retain access only until the end of your current billing period, and the service will become inactive afterward. Be aware that refunds are only available if you cancel within 30 days of your first payment; after that, no refunds are offered. Also, if you have any subscriptions or payments set up through external providers like Stripe or PayPal, you need to manually cancel those to stop further charges. Kajabi also offers an account "parking" option that pauses your account but retains your data at a monthly cost of $29.
Before cancelling your Kajabimail subscription, know that your account and all future payments will be canceled, but access ends only at the current billing period's conclusion. Once canceled, your site becomes inactive and your contacts and customers lose access to the site and any products purchased. Existing customers can no longer log in to their purchased digital products. It's important to note that subscription payments from customers continue until manually canceled, even though they lose product access immediately after cancellation.
- Access to your Kajabimail (Kajabi) account (must be logged in)
- Navigate to the Dashboard and open the Settings tab
- Access the Billing or Subscription section
- Identify the specific subscription you wish to cancel from the subscriptions list (if applicable)
- Account permissions sufficient to manage or cancel subscriptions
- Complete the cancellation flow (e.g., click 'Cancel Subscription' and confirm, select a cancellation reason if prompted)
- Email access if you need to contact billing support (e.g., billing@kajabi.com for refund/billing issues)
- Access to external payment providers (Stripe/PayPal), if your subscription is billed through them, for separate cancellation
We've actually written a step by step guide on how to get a refund from kajabimail. Check it out!
The Easiest Way to Cancel kajabimail
If you’re frustrated trying to cancel your subscription, membership, or bill from kajabimail—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to kajabimail?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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