Laneige offers a subscription service where you can get your favorite skincare products delivered regularly with a 15% discount on every recurring order and free shipping on orders over $50. They also provide payment options like Afterpay, which lets you split your purchase into four interest-free payments every two weeks. So if you see a charge from Laneige, it could be for a subscription or a regular purchase using these flexible payment options. Basically, they make it easy to keep your skincare routine stocked without hassle.
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Laneige allows subscription cancellation directly through the user account by clicking the “Manage Subscriptions” tab and then clicking “cancel.” There is also an option to contact customer service via email for cancellation, which may delay the process slightly but is still straightforward to initiate.
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How to Cancel Laneige: Step by Step
If you purchased through Laneige.com:
- Log in to your Laneige account on laneige.com.
- Click on the “Manage Subscriptions” tab.
- Find the subscription you want to cancel and click on “Cancel”.
- If you are unable to cancel through the website, contact Laneige customer service at laneige@apus.amorepacific.com.
- Note: If you cancel before the next recurring payment, your subscription will terminate automatically, and no further charges will occur. If an order is in process, it will be completed, and your subscription will end after the last order is shipped.
Tips & Tricks for Canceling Laneige
- Start cancellation early, ideally before the next billing cycle to avoid automatic charges.
- Use clear, polite but firm language in emails or chats, stating your intent to cancel immediately "without exceptions".
- Contact customer service repeatedly if no response is received; replying to automated replies can sometimes prompt a quicker human response.
- Cancel through the website first by logging in and using the "Manage Subscriptions" tab; having a screenshot or confirmation page helps escalate if needed.
- If website cancellation isn't effective, email Laneige customer support directly at laneige@apus.amorepacific.com requesting cancellation.
- Escalate by requesting a manager or higher-level support if initial support is unresponsive or refuses to process cancellation.
- Time your cancellation request before the order ships since once shipment preparation starts, cancellation is often denied.
- Document all communication—dates, times, names, emails—to strengthen your case if needing to dispute charges.
- Consider asking for a pause or temporary hold if outright cancellation faces resistance, then try full cancellation later.
- Use forums or social media to seek advice and sometimes public posts get faster resolution.
Laneige Customer Service Info
If you need assistance, here's how you can get in touch with Laneige's support team.
Cancel Laneige Script
Script
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Dear Laneige Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my financial situation, I am unable to continue with the membership at this time.
I appreciate the quality of your products and services, but I must prioritize my budget. Please confirm the cancellation of my subscription and any future billing.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Laneige allows you to cancel your subscription at any time by logging into your account, navigating to the "Manage Subscriptions" tab, and clicking "cancel," or by contacting customer service. If you cancel before the next payment, your subscription ends automatically without further charges; if during an order process, it ends after the last shipment. Subscriptions automatically renew every 30, 60, 90, or 120 days at the applicable price until canceled, and Laneige may modify or terminate subscriptions at its discretion without prior notice.
To cancel a Laneige subscription, you need to log into your account, which requires your password. If you don't remember your password, you can reset it at this URL: https://us.laneige.com/account/login (click 'Forgot your password?'). Alternatively, you can contact Laneige customer service at laneige@apus.amorepacific.com for support, but having access to your account with your password will make cancellation easier and quicker. So yes, having your password is generally needed to cancel the subscription yourself online.
- Poor customer service and communication: Customers report slow response times and difficulty getting assistance for cancellations and refunds.
- Refund issues: Customers experience significant delays or failure to receive refunds after returning products.
- Lack of refund for change-of-mind: Refunds are not given for change-of-mind or incorrect purchases on subscription orders, only for damaged or defective items.
- Products priced too high: Some customers find Laneige products to be overpriced.
- Packaging issues: Complaints about packaging inconsistencies have been mentioned.
Laneige allows you to cancel your subscription at any time before the next renewal date without any early-cancellation fees or lock-ins. However, if you cancel while an order is already processing (payment charged but shipment not received), the order will still be fulfilled and your subscription will end after that shipment. Be aware that Laneige can alter subscription terms or terminate subscriptions at their discretion without prior notice, which could affect your subscription experience.
Before cancelling your Laneige subscription, know that you can cancel at any time through your account or by contacting customer service. Once cancelled, you will lose the 15% discount on all subscription orders as well as the benefit of free UPS Ground Shipping on orders over $50. You will also lose the flexibility to choose and adjust your shipment frequency. Your subscription will automatically end before the next renewal if cancelled on time, but if you cancel during an order in process, that order will still be completed before termination. Additionally, subscriptions do not qualify for returns, exchanges, or refunds unless the items are damaged or defective.
- Account login credentials (email address and password) used on Laneige.com
- Order number (if cancelling a specific order or order-related subscription)
- Full name as used in the Laneige account or when ordering
- Email address associated with the subscription or order
- Subscription details (name of item(s), delivery frequency)
- Billing address or account address information
- Reason for cancellation (optional, but sometimes requested)
- Contacting customer service: You may need to email laneige@apus.amorepacific.com to process cancellations, so have the above details handy
We've actually written a step by step guide on how to get a refund from Laneige. Check it out!
The Easiest Way to Cancel Laneige
If you’re frustrated trying to cancel your subscription, membership, or bill from Laneige—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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LANEIGE, LANEIGE.COM, Laneige US, Laneige Beauty
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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