The Library of Congress offers a range of services that allow people to access their vast collections through duplication. They charge fees to cover the costs of providing these services, including searching, retrieving, copying, and shipping materials. The charges you might see are to pay for these duplication services, not for profit but to keep the operations running. So, if you're billed by them, it's likely for copies or digital files you requested from their collection.
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The cancellation process for the Library of Congress subscription is relatively straightforward because subscriptions are annual and can be ended by simply not renewing after receiving clear bi-weekly reminders prior to expiration. Additionally, termination can occur if a breach is made with a 30-day notice window, and the publisher can terminate at any time with prorated refund, which suggests clear policies and procedures are in place. The main user action is to choose not to renew or notify in writing in case of breach, making it easy for a consumer to cancel.
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How to Cancel Library of Congress: Step by Step
If you purchased through ClassWeb Plus:
- Log in to your ClassWeb Plus account.
- Navigate to the Navigation menu in the upper-left corner.
- Select Settings.
- Go to the Subscription Tab.
- Choose Cancel Subscription to terminate your subscription.
If you purchased through a physical gift card:
- Visit the Library of Congress website.
- Navigate to the Help Desk section on the site.
- Select Contact Us or request assistance.
- Provide your gift card information and request cancellation.
If you purchased via an online form:
- Fill out the Request to Terminate Service Form located on the Library of Congress forms page.
- Include your subscription details.
- Submit the form as instructed on the page.
Tips & Tricks for Canceling Library of Congress
- Be direct and firm: Use clear language like "Please cancel my subscription effective immediately." Avoid giving reasons to prevent pushback.
- Initiate cancellation early: Contact customer service or submit cancellation requests well before the next billing cycle or renewal date.
- Use escalation paths: If front-line customer service resists, ask politely to speak with a manager or supervisor who can approve cancellations.
- Leverage trigger language: Phrases like "I'm moving," "I can't afford this anymore," or "I found a better option" can sometimes prompt immediate cancellation without hassle.
- Request written confirmation: Ask for a confirmation email or receipt of cancellation to avoid future billing disputes.
- Utilize account settings: For online subscriptions like Congress.gov alerts, sign in and use the "Cancel Alert" or subscription management links directly.
- Stay persistent and polite: Sometimes multiple contacts or follow-ups are necessary; keep communication respectful but unwavering.
- Cancel auto-renewals immediately: If possible, disable auto-renewal right after subscribing to avoid unintended charges.
- Use timing to your advantage: Cancel right after a payment to maximize time before service ends, or right before renewal to minimize being charged for an unwanted period.
- Use reminders: Set calendar alerts for cancellation deadlines, especially for free trials or monthly subscriptions.
Library of Congress Customer Service Info
If you need assistance, here's how you can get in touch with Library of Congress's support team.
Cancel Library of Congress Script
Script
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Dear Library of Congress Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription/membership. Due to personal financial changes, I find it necessary to discontinue my membership at this time.
I appreciate the services you provide, and I hope to rejoin in the future if my situation changes. Thank you for your attention to this matter.
Best regards,
[Your Name]
Frequently Asked Questions
Library of Congress subscriptions are annual, starting when the fee is paid and access is granted, and end one year later. Subscribers receive bi-weekly emails starting three months before the subscription ends, and if not renewed, the service terminates at the period's end; however, renewal within 60 days reactivates the subscription under the same terms. The subscription may be terminated for material breach with a 30-day cure period, or immediately for certain breaches, with prorated refunds for unused subscription terms possible upon termination by the publisher; subscriber data may be removed 90 days after termination.
To cancel a subscription with the Library of Congress (loc.gov), you do need your password, as cancellation processes typically require account verification. If you have forgotten your password, you can reset it using this URL: https://loc.vsyslive.com/pages/pwdreset. This ensures your account and subscriptions are securely managed. There does not appear to be phone or unauthenticated chat support for subscription cancellation without the password.
- Payments made by mistake or in excess of the fee.
- Claims rejected because the material deposited does not constitute copyrightable subject matter or because the claim is invalid for any other reason.
- Document cannot be recorded, leading to refund of excess payment beyond the basic recordation fee.
- Request withdrawn before work has begun on services calculated on an hourly basis, leading to partial refund after administrative fees.
- Administrative processing fees deducted from refunds, equivalent to one hour of the requested service or minimum service charge.
- Refunds of amounts $50 or less not typically issued unless specifically requested.
The Library of Congress subscription service does not appear to have gimmicks or tricks like lock-ins or early-cancellation fees. Users can generally cancel their subscription at any time, with refundable fees often prorated based on the unused portion of the subscription period. There are no indications of binding contracts that prevent cancellation, but it's advisable to review the specific Terms and Conditions provided at subscription to fully understand any refund or cancellation details.
Before cancelling a subscription or membership with the Library of Congress, be aware that you will lose access to various benefits depending on your membership level. These benefits include a subscription to newsletters and the Library of Congress Magazine, invitations to special events, tours, book talks with authors and experts, discounts at the Library gift shop, and early access to National Book Festival events. Higher membership levels also offer recognition opportunities and exclusive previews. There is no publicly stated information about specific consequences of cancellation, but losing these access and perks is certain upon cancellation. For more details, you can contact the Library directly.
- Email address associated with the subscription or membership
- Type of subscription, membership, or service you wish to cancel (e.g., email newsletter, listserv, BARD membership, etc.)
- Subscriber or account ID number (if applicable)
- Specific list or service name (if canceling a listserv or email service, e.g., 'FEDLIB')
- Written cancellation request sent to the correct contact (this may be via email or form; for listservs, you may need to send a message with "SIGNOFF [listname]")
- Access to any online account management page if self-service cancellation is available
- Name and contact information as provided at sign-up
We've actually written a step by step guide on how to get a refund from Library of Congress. Check it out!
The Easiest Way to Cancel Library of Congress
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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