Liven offers easy-to-use hospitality software that helps restaurants and venues manage things like ordering, payments, loyalty rewards, and digital menus all in one place. They have different subscription plans based on how big the business is, but for customers, it basically means the businesses you visit might be using Liven to take orders and payments quickly and offer rewards through simple QR codes. If you see a charge from Liven, it's likely from a restaurant or store you used that operates with their software system. They also provide flexible payment options and support to the businesses using their platform, making it easier and cheaper for them to run smoothly.
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Cancelling a subscription or membership with Liven requires the user to send an email request with a very specific subject line and details. This process is not automated on the website and depends on customer support processing, which can make it moderately difficult and time-consuming compared to instant online cancellations.
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How to Cancel Liven: Step by Step
If you purchased through the Android App:
- Open the Play Store App.
- Tap on the icon in the top right corner.
- Select Payments and Subscriptions.
- Tap on the Subscriptions section and click on the Liven app icon.
- Follow the prompts to cancel your subscription.
If you purchased through the iOS App:
- Go to your iPhone's Settings.
- Tap on your Name at the top of the screen.
- Select Subscriptions from the list.
- Find the subscription related to the Liven app.
- Scroll down and tap on the Cancel button.
If you purchased through the Liven website:
- Log in to your Liven account.
- Go to your Liven Profile and click the Settings icon (top right corner).
- Select Subscription and click Cancel Subscription.
- Follow the instructions provided on the screen.
- Ensure you receive a confirmation of your cancellation.
Tips & Tricks for Canceling Liven
- Send a cancellation email directly to support@liven.com.au clearly stating you want to cancel the subscription immediately.
- Follow up persistently if you continue to be charged after your first cancellation request; repeated emails can sometimes pressure the company to act.
- Contact your bank or credit card provider to stop recurring payments if email cancellation fails.
- Use firm and clear language in your communication; explicitly state that you do not authorize further charges and want confirmation of the cancellation.
- Time your cancellation request just before the next billing cycle to minimize being charged for an additional period.
- Escalate by asking to speak to supervisors or higher management in your email if initial support staff do not resolve the issue.
- Check linked email account access or recovery if your subscription is tied to an email you cannot access, since this can complicate cancellation.
Liven Customer Service Info
If you need assistance, here's how you can get in touch with Liven's support team.
Cancel Liven Script
Script
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Dear Liven Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have not been able to fully utilize the services as I had anticipated, which is why I’ve decided to discontinue my membership.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
Liven allows users to cancel their consumable subscriptions anytime with 14 days' notice before the next billing cycle, and cancellation takes effect at the end of the current cycle with no further charges. For subscriptions with an initial setup fee involving hardware, customers are contractually bound for a set duration and must pay an exit fee if canceling early, return the hardware at their own shipping cost, and finalize cancellation by settling the exit fee. Cancellation can be done via the user account or customer support, who can provide assistance.
To cancel your subscription and remove your Liven account, you need to email support@liven.com.au from your registered email address with the subject line "LIVEN ACCOUNT DELETION" and include your Liven username. It appears the password is not required for the cancellation process itself, but you must use the registered email for verification. If you have forgotten your password, you can reset it here: https://liven.love/reset-password.
- Auto-renewal without clear notification leading to unexpected charges.
- Difficulty in canceling subscriptions even after request.
- Lack of transparency about subscription costs and terms.
- Unexpected charges continuing after cancellation attempts.
- Confusion about free trial terms which automatically convert to paid subscriptions.
- Perception of dishonest subscription model due to automatic charges without additional reminders.
- High costs after promotional pricing ends.
- Fraud concerns from unauthorized payments or difficulty stopping charges.
- Requests for refunds due to dissatisfaction or billing issues.
Liven subscriptions automatically renew monthly and you are responsible for paying all fees until you cancel. You can cancel your subscription at any time by contacting customer support, but you will still be charged for the current billing period and keep access until it ends. Be aware there are no in-app cancellations and cancellation requires emailing support; also, Liven can suspend or terminate your account at any time without notice, potentially deleting all your data. There are no explicit early cancellation fees or lock-in contracts, but you must actively cancel to avoid continuing charges.
Before cancelling your Liven subscription, understand that you will lose access to premium features such as exclusive courses, the Mood Tracker, and the AI companion Livie, which provides personalized guidance and support. After cancellation, you will still be able to use the service until the end of your current billing period, but no further premium content will be available. Make sure to follow the correct cancellation steps through your app store or Liven profile settings and confirm your cancellation via email or on-screen confirmation. Also, note that subscriptions auto-renew monthly and may come with a refund guarantee if you cancel early.
- Email address registered with your Liven account
- Liven username (optional, but can help identify your account)
- Where you subscribed (Android app, iOS App Store, or website)
- Liven account login credentials (for accessing your account to manage subscriptions)
- Access to platform of purchase (Google Play, App Store, or Liven website)
- Access to registered email/SMS (to receive cancellation confirmation)
- Method of contacting support (for some cancellations, via email to support@liven.com.au or support@theliven.com)
- Subject line for account deletion request ("LIVEN ACCOUNT DELETION" if emailing support for permanent deletion)
- Fulfillment of any outstanding payments or fees on your account
We've actually written a step by step guide on how to get a refund from Liven. Check it out!
The Easiest Way to Cancel Liven
If you’re frustrated trying to cancel your subscription, membership, or bill from Liven—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Liven?
LIVEN, LIVENLOVE, LIVEN*LOVE, LIVEN.LOVE, LIVENLOVECOM, LIVENPAY, LIVENORDER, LIVEN*ORDER, LIVENTRANSACTION, LIVENFOOD
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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