LogTen is a digital pilot logbook app that helps pilots easily track and manage their flight hours and career details. You can start for free and use it until you log more than 50 hours. After that, they offer subscription plans: Basic at about $80 a year and Pro at about $130 a year, which include features like automatic backups, syncing across devices, detailed analytics, and schedule importing from over 100 airlines. If you see a charge from LogTen, it's likely for one of these subscriptions to keep your flight log organized and accessible.
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The process to cancel a LogTen subscription involves disabling auto-renewal in the Apple ID subscription settings or through the Manage Subscriptions button in the LogTen app. While straightforward, it requires the user to go through external Apple systems to fully manage the subscription, which adds some minor complexity.
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How to Cancel logten: Step by Step
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Scroll down and select Your Name at the top of the settings.
- Tap on Subscriptions.
- Select your LogTen subscription.
- Tap on Cancel Subscription to disable automatic renewal.
If you purchased through LogTen directly:
- Open the LogTen app on your device.
- Go to the Store tab.
- Select Manage Subscriptions.
- Tap on Cancel Subscription to stop future billing.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find and select your LogTen subscription.
- Tap on Cancel Subscription.
Tips & Tricks for Canceling logten
- Schedule cancellation requests immediately after subscription renewal to avoid paying for the next billing cycle.
- Use persistent, polite language emphasizing the desire to cancel now and avoid automatic renewal fees.
- Attempt cancellation via the app or website, but if options are grayed out, proceed to escalate.
- Call customer support during business hours and be prepared for long wait times; patience and persistence here often pay off.
- Follow up with emails referencing your previous calls and requests if cancellation is not immediately acknowledged.
- Mention alternative services or competitors to assert your intention to move on from Logten.
- If stuck in system limitations, escalate to a supervisor or higher support tier to force manual cancellation.
- Leverage social media or public forums to request help or draw attention if normal channels fail.
- Consider exporting or converting your log data before final cancellation to avoid loss of information.
- Consult community advice on timing, such as cancelling right before the renewal date for maximal effect.
logten Customer Service Info
If you need assistance, here's how you can get in touch with logten's support team.
Cancel logten Script
Script
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Dear LogTen Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my professional obligations, I am unable to continue with my membership at this time.
I appreciate the service provided and would have liked to continue, but currently, I need to prioritize my financial commitments. Please process my cancellation and confirm with me once it has been completed.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
LogTen (logten.com) does not allow mid-subscription cancellations. You can cancel the auto-renewal of your subscription to prevent future charges, but the subscription will remain active until the current period expires. Refund requests must be made directly through Apple, as LogTen cannot process refunds themselves.
To cancel your LogTen subscription, you do not cancel mid-term but instead disable future automatic renewals through the "Manage Subscriptions" option in the Store tab of the LogTen app or via your Apple ID subscription settings on your device. You do need to be signed in to manage these settings, so having your password is necessary. If you forget your Coradine account password used for LogTen, you can reset it by contacting LogTen support through the Help menu in the app or emailing support@coradine.com as there is no direct reset password URL provided. Note that subscription cancellations are managed through Apple, not LogTen directly.
- Too much focus on acquisition, neglecting existing loyal customers.
- Not delivering the same value anymore, such as lower quality products or restricted order delivery options.
- No options to change or edit their subscription, indicating a lack of flexibility.
- Increased prices without corresponding value.
- Customers don’t use the products.
- Customers trying to cut down on costs.
- Customer found a cheaper competitor.
- Customer found a competitor offering better services or products.
- Providing a bad customer experience, including poor customer service and long wait times for help.
LogTen (logten.com) does not allow immediate cancellation of an active subscription; you can only disable future automatic renewals so the subscription will continue until the current billing cycle ends. This means you remain billed and have access until the subscription expires, and there are no early cancellation options or refunds during the active period. Users should be aware that to stop being charged, they must proactively cancel auto-renewal before the next billing date.
Before cancelling your LogTen subscription, know that all your existing logbook data remains viewable, editable, and printable even after expiration. However, you will lose the ability to add new flights and sync your logbook until you resubscribe. Additionally, you cannot cancel an active subscription immediately; you can only disable automatic renewal, which stops future payments after the current period ends. Refunds must be requested directly from Apple and are generally only granted in cases of errors like unauthorized or duplicate purchases.
- Email address associated with your LogTen or Apple ID account
- Access to the device (iPhone, iPad, Mac) with the LogTen app or Apple ID logged in
- Access to Apple ID credentials (email and password) if purchased via Apple
- Subscription details (which subscription you want to cancel, e.g., LogTen Pro, Basic)
- Proof of purchase (e.g., receipt from Apple, or purchase confirmation email) if needed to identify the account/subscription
- Request description, if contacting LogTen support directly, outlining that you wish to cancel and which subscription/account it concerns
- Attachments (optional, such as screenshots of receipts or account details, if submitting a support ticket)
We've actually written a step by step guide on how to get a refund from logten. Check it out!
The Easiest Way to Cancel logten
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What Are Some Alternatives to logten?
LOGTEN.COM, logten.com*subscription, logten.com*purchase, LOGTENPRO
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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