Luma Labs offers AI-powered tools to help you create and edit images and videos, with different subscription plans based on how much you use it. They have a free plan for casual use with watermarked images, and paid plans that give you more credits, better image quality, no watermarks, and commercial rights. Subscriptions are billed monthly or yearly, and you get a set number of credits each month to use the service. If you cancel, you won't get charged anymore but your account stays active so you can keep your past work.
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The cancellation process is straightforward as users can manage and cancel their subscription directly through the account's Manage Subscription section on the web or via the iOS App Store. The instructions are clear, and cancellation stops future billing immediately while retaining access until the end of the billing period, making it fairly easy for the user.
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How to Cancel lumalabs: Step by Step
If you purchased through Web:
- Log into your account on the Luma Labs website.
- Navigate to your Profile Panel.
- Click on Manage Subscription.
- Follow the prompts to confirm cancellation. You will retain access until the end of your current billing period.
If you purchased through iOS:
- Open Settings on your iPhone.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on Dream Machine.
- Select Cancel Subscription and confirm the cancellation.
- Monitor your email for a confirmation from Apple regarding the cancellation.
If you purchased through email support:
- Email support@lumalabs.ai with a request to cancel your subscription.
- Provide any necessary account details as requested in the response.
- Wait for confirmation of your cancellation from Luma Labs.
Tips & Tricks for Canceling lumalabs
- Use the 'Manage Subscription' option in your account settings—this typically leads to Stripe, where you can cancel directly.
- Initiate cancellation right before the next billing cycle to avoid extra charges but retain service until period end.
- Save all communications and screenshots during cancellation requests for proof if there's pushback.
- Use polite but firm language when communicating with customer support to escalate the issue if the cancellation is delayed.
- If self-service fails, escalate by emailing support directly using the support@lumalabs.ai email address.
- Check for any auto-renewal settings and manually turn them off in your dashboard to prevent future charges.
- Joining forums or Reddit threads where others share experiences can provide up-to-date tips and alternative contact methods.
- Be aware of any minimum subscription commitments or terms; some users mention waiting out the billing cycle as the easiest option if cancellation is complicated.
lumalabs Customer Service Info
If you need assistance, here's how you can get in touch with lumalabs's support team.
Cancel lumalabs Script
Script
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Hello Luma Labs Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my personal commitments, I find that I am unable to make the most of the service at this time.
Thank you for your attention to this matter. I look forward to your confirmation of my subscription cancellation.
Best regards,
Frequently Asked Questions
Lumalabs subscription cancellation can be done via the Stripe interface for web users through "Manage Subscription" or via the App Store for iOS users, who must cancel through subscription management there. Cancellation stops future billing but retains account access and previous content until the billing period ends. Refunds are generally final but can be requested within 30 days of subscription start or renewal for unused or mostly unused plans, at Luma AI's discretion.
For Lumalabs (lumalabs.ai), you do not need a password to cancel your subscription because they use Single Sign-On (SSO) with Google or Apple, so there is no separate password for Lumalabs itself. You can cancel your subscription directly from your account settings if you signed up on the web or via iOS through your Apple ID subscription settings. If you have any login issues, you can confirm the correct Google or Apple account or contact support at support+web@lumalabs.ai. Therefore, a password reset URL is not applicable here.
- Too much focus on acquisition rather than retention, neglecting loyal customers.
- Decreased value delivery such as lower-quality products or restricted options.
- Lack of options to change or edit subscription (rigid plans, no flexibility).
- Increased prices without corresponding increase in value.
- Customers do not use the products after subscribing.
- Customers trying to cut down on costs or due to budget constraints.
- Customer found a cheaper competitor.
- Customer found a competitor offering better services or products.
- Poor customer experience or bad customer service.
Be aware that LumaLabs requires your cancellation to be received at least one day before your current subscription term expires to avoid being charged for the next term. Payments are generally non-refundable except in rare cases within 30 days and heavy usage may disqualify a refund. Cancellation stops future billing but allows you to retain your account and past generated content; however, you must cancel subscription before deleting your account to avoid continued invoicing.
Before cancelling your Lumalabs subscription, know that cancelling stops future billing but does not delete your account or past creations, which remain accessible. You'll retain full access to the service and your content until the end of your current billing period. Cancellation is different from account deletion, which is permanent and requires cancelling the subscription first to avoid further charges. Additionally, if you want to take a break but plan to return, you can pause by cancelling and then resubscribe later at your convenience.
- Login credentials (email and password associated with your lumalabs.ai account).
- Access to your account settings via the website or iOS app.
- Subscription management location: Find the "Manage Subscription" or "Manage Account" section after logging in.
- If using iOS, cancel through the App Store's subscription management (Apple ID → Subscriptions → Dream Machine → Cancel Subscription).
- Apple ID authentication (Face ID / Touch ID) if cancelling via iOS.
- Contact support email: support@lumalabs.ai (for direct email cancellation or billing questions).
- Timing requirement: Cancellations must be processed at least one day before the end of the current subscription term to avoid additional charges.
- Retain confirmation: Watch for confirmation emails, especially when cancelling via Apple, and retain them for your records.
- If deleting your account, cancel your subscription before deletion to avoid future invoicing.
- Refund eligibility: Requests for refunds (within 30 days) require an email to support with your account and billing details.
We've actually written a step by step guide on how to get a refund from lumalabs. Check it out!
The Easiest Way to Cancel lumalabs
If you’re frustrated trying to cancel your subscription, membership, or bill from lumalabs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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