MacPaw offers software products aimed at making your Mac run better, like CleanMyMac for cleaning and maintaining your computer, and ClearVPN for safe and private internet browsing. They mainly operate on a subscription basis, where you pay monthly or yearly depending on the service you choose. For example, ClearVPN has a monthly plan at $9.99 or a yearly plan for $44.99, and CleanMyMac subscriptions can be managed easily through a MacPaw Account where you can update payment info or cancel anytime. If you're seeing charges from MacPaw, it's likely for one of these subscription services that help keep your Mac optimized or your online data protected.
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The cancellation process is straightforward for both MacPaw Store users and App Store users. It involves a few simple steps such as logging in, selecting subscription, and confirming cancellation.
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How to Cancel MacPaw: Step by Step
If you purchased through the MacPaw Store:
- Sign in to your MacPaw Account.
- Select CleanMyMac or CleanMyMac X from your products.
- Click the arrow below the product logo.
- Choose Cancel Subscription.
- Follow the prompts to confirm the cancellation.
If you purchased through the App Store:
- Open the App Store app on your device.
- Click your name at the bottom of the sidebar.
- Go to Account Settings.
- Scroll to the Manage section.
- Click Manage next to Subscriptions.
- Locate your CleanMyMac or CleanMyMac X subscription.
- Click Edit next to the subscription.
- Select Cancel Subscription and confirm cancellation.
If you purchased through the Subscription Manager (using an activation code):
- Sign in to the Subscription Manager.
- Enter your activation code or email.
- Click Send Link in the Subscription Manager.
- Follow the link sent to your email.
- Click Cancel Subscription in the Billing Details section.
- Follow the prompts to confirm the cancellation.
Tips & Tricks for Canceling MacPaw
- Cancel during trial period to avoid charges—sign in to your MacPaw account, navigate to CleanMyMac X, and use the cancellation option before trial ends.
- Confirm email address before cancellation, as cancellation options sometimes require email verification first.
- If cancellation button is missing or disabled, contact your bank to stop payments or block the merchant to prevent further charges.
- Use temporary or gift cards with limited funds for payment to avoid unwanted recurring billing.
- Change payment method to an invalid or bogus card number, then request cancellation by email, keeping correspondence as proof.
- Escalate by disputing charges with your credit card company if direct cancellation fails.
- Timing matters: try cancelling well before renewal date to prevent auto-renewal.
- Use firm, clear language in emails, specifically stating that you want to cancel immediately and expect confirmation of cancellation.
- Save all correspondence and confirmation emails as proof in case of future billing disputes.
- Be aware: MacPaw has in some cases removed online cancellation options and uses aggressive tactics, so preparing for escalation through bank or card issuer may be necessary.
MacPaw Customer Service Info
If you need assistance, here's how you can get in touch with MacPaw's support team.
Cancel MacPaw Script
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Dear MacPaw Support Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After careful consideration, I have decided that I no longer need the service due to changes in my personal circumstances.
I appreciate the quality of your service and the support I've received, but I believe it's best for me to cancel my membership at this time.
Please confirm the cancellation of my subscription at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
MacPaw allows you to cancel your CleanMyMac subscription at any time. After cancellation, your subscription remains active and fully functional until the end of the current billing period, and no further charges will be made. Your subscription status updates to inactive shortly after cancellation, and you will receive an email confirmation. You can resubscribe anytime via the MacPaw Store or App Store.
To cancel your MacPaw subscription, you do need to sign in to your MacPaw Account with your email and password. If you don't remember your password, you can reset it by going to the MacPaw Account sign-in page at https://my.macpaw.com and using the "Forgot password?" option there. Once signed in, you can manage and cancel your subscription from the account dashboard. If you encounter any issues, MacPaw Support is also available to assist.
- Unexpected automatic subscription renewals leading to unwanted charges
- Difficulty canceling subscriptions on the MacPaw website
- Accidental double charges for the same product or service
- Not realizing the subscription had renewed and then being charged
- Perceived lack of value or dissatisfaction with the product features or performance
- Technical issues or software not meeting user expectations
- Wanting to stop recurring billing to avoid future charges
- Negative customer service experiences such as delays or difficulties in obtaining refunds
You can cancel any MacPaw subscription at any time without penalties or lock-ins. The subscription remains fully functional until the end of the billing period already paid for, and there are no early cancellation fees or contracts preventing cancellation. Just be aware that cancellation stops automatic renewal after the current period, so you won't be charged again beyond that point.
Before cancelling a MacPaw subscription, it's important to know that your CleanMyMac app will remain fully functional until the end of the current billing period. After the cancellation takes effect, the subscription will not renew automatically and most of the app's features will be locked once the paid period ends. You can still resubscribe anytime to regain full access. Additionally, you'll receive a confirmation email of the cancellation, and no further charges will be made after cancellation.
- Email address used for your MacPaw Account
- Ability to sign in to your MacPaw Account (username and password)
- Activation code (if canceling via Subscription Manager)
- Access to the email account used for purchase (to receive access or confirmation links)
- Subscription or license details (e.g., product name, such as CleanMyMac X)
- Access to your App Store/Apple ID (if purchased via Mac App Store)
- Payment or billing information (may be required for account verification)
- Confirmation of cancellation prompts and willingness to complete final steps
- Ability to check for confirmation email after cancellation
We've actually written a step by step guide on how to get a refund from MacPaw. Check it out!
The Easiest Way to Cancel MacPaw
If you’re frustrated trying to cancel your subscription, membership, or bill from MacPaw—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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