Midco offers high-speed internet, cable TV, and home phone services to consumers, with options like wireless or fiber internet, live sports and DVR on TV, plus phone features like voicemail and fraud prevention. They don't require contracts and provide a 30-day money-back guarantee, plus flexible installation and same-day repairs at no extra cost. Customers can manage their accounts and billing online, use auto pay, and pay bills securely through the Midco website. They also offer local customer support and various assistance programs, so if you're seeing a bill from Midco, it's likely for one of these internet, TV, or phone subscriptions.
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The cancellation process for Midco requires the consumer to call a customer care agent as service disconnects cannot be done online. This adds a slight inconvenience compared to instant online cancellation but is straightforward and typically quick once connected to a representative.
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minutes to cancel a Spotify subscription.
How to Cancel Midco: Step by Step
If you purchased through Midco:
- Call Midco customer service at 1.800.888.1300 to initiate the cancellation process.
- Provide your account details to the representative.
- Request the cancellation of your subscription.
- Confirm the cancellation details and any final charges if applicable.
- Ask for confirmation of cancellation, which may be sent via email.
Tips & Tricks for Canceling Midco
- Call after your contract or promotional rate expires;
- Express concerns about price increases
- Use the automated system to state you want to cancel;
- Ask directly if there is anything else they can do for you,
- Be prepared for the call to include offers of discounts or new promotional rates
- Be polite but firm;
- If you want a quicker resolution, ask to speak with a supervisor or retention manager;
- Timing matters:
Midco Customer Service Info
If you need assistance, here's how you can get in touch with Midco's support team.
Cancel Midco Script
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Dear Midco Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Midco due to changes in my financial situation that no longer allow me to maintain this service. I appreciate the quality of service I have received and the support from your team; however, continuing at this time is not feasible for me.
Please confirm the cancellation process and any final billing details. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Midco allows customers to cancel their subscription anytime after the first 30 days by giving notice at least one business day before the next billing cycle. Fees accrue through the termination date, and any prepaid fees for canceled services are refunded. Customers must return all Midco equipment upon termination, or they may be billed for unreturned or damaged equipment. The policy requires cancellation notice via written, verbal, or in-person communication with Midco customer service.
To cancel your Midco subscription, you need to call their Customer Care at 1.800.888.1300 as service cancellations cannot be done online. While the process does not explicitly state that you need your password for cancellation over the phone, managing your account and any profile deletion might require authentication, implying you may need your account details.
If you need to reset your Midco password to access your account or verify your identity during the cancellation, you can reset it here: https://midco.com/support/account-and-billing/my-account/reset-password-and-PIN .
- Price increases, especially after promotional rates expire, causing higher monthly bills.
- Concerns about billing accuracy and unexpected statement amounts higher than expected.
- Connectivity issues such as unreliable internet and frequent outages.
- Poor customer service experiences including difficulty in receiving discounts or resolving problems.
- Better offers from competitors prompting users to switch providers.
- Speed inconsistencies and dissatisfaction with actual internet speeds compared to advertised speeds.
- Perceived monopolistic position leading to frustration over lack of options and services quality.
- Desire to reduce monthly expenses by cancelling unnecessary or expensive services.
Midco allows cancellation of service at any time after the first 30 days by providing verbal or written notice, but be aware of a potential early termination fee of $5 per remaining month on a three-year price guarantee term, capped at $120. This fee may be waived if all Midco equipment is returned and your final bill is settled. Also, there is a 60-day grace period at the start of the agreement to cancel without fees, and you must ensure all equipment is returned to avoid additional charges.
Before cancelling a Midco subscription, know that you will lose access to apps like Midco My Account, MidcoTV, Midco Wi-Fi, Midco Freestyle, and TV Everywhere services. You will also no longer be able to manage automatic payments or enroll in paperless billing, with paper bills incurring a monthly fee. Cancelling may also involve returning any leased equipment within 14 days to avoid charges, including power cords and remotes, either by mail or dropoff at a Midco center. To delete your profile or cancel services, you need to contact Midco customer care, and profile deletion along with associated data happens within 10 business days after the request.
- Midco account number
- Billing details (e.g., latest bill or payment method on file)
- Account PIN (for identity verification)
- Relevant login credentials (for My Account access, if required)
- Full name and contact information on the account
- Reason for cancellation (may be asked by customer service)
- Verification of identity (you may be asked security questions linked to your account)
- Be the account holder or an authorized user
- Only the account holder and designated authorized users can make account changes or cancellations
- Return all leased Midco equipment (such as a cable box, modem, remotes, power cords, and accessories)
- Instructions on equipment return (via prepaid shipping label, UPS, or dropping off at a Midco Customer Experience Center)
- Final billing statement and payment of any outstanding balances
- Awareness of early termination fees
- Early termination fee ($5/month for each remaining month, capped at $120) may apply unless term is fulfilled, all equipment is returned, and the account is settled
- 60-day grace period from start of agreement with no termination fee
We've actually written a step by step guide on how to get a refund from Midco. Check it out!
The Easiest Way to Cancel Midco
If you’re frustrated trying to cancel your subscription, membership, or bill from Midco—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Midco?
HD/Digital Adapter Lease, HD/Dig Adapter Lease Waived, TiVo Digital Video Recorder, TiVo Service Fee, TiVo Mini Lease, Additional Internet Services, MidcoNet Modem Lease, Additional Phone Services, Long Distance Charges, Caller ID, Other Charges and Adjustments, ON Demand or Pay-Per-View Charges, Movie Title 1, Movie Title 2, Bundled Services, Additional Cable TV Services, Additional Discounts, Taxes, Surcharges & Fees, Local Broadcast Retransmission Fee, Federal Access Charges, Federal Excise Tax, Universal Service Fee, Local Number Portability Fee, County Government 911 Emergency Surcharge, Federal Telecom Relay Service (TRS) and Administration Fee, Access Recovery Charge (ARC) Fee, Telecom Relay Service Charge, Gross Receipts Tax, State and Local Taxes
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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