Miss Lola mostly offers beauty and personal care products that can be bought online anytime. They do have options for recurring or deferred purchases, meaning you might get billed on a regular schedule for items you want to keep receiving without reordering each time. If you subscribe this way, you can cancel if allowed, and they will keep charging your payment method until you do. So, if you see charges from Miss Lola, it's likely from these subscription purchases or orders you made from their website.
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Cancelling an order with Miss Lola is somewhat difficult because cancellations must be made within a very short window of 30 minutes after placing the order to get a full refund. After this period, cancellations are only eligible for store credit if the order is unfulfilled, and fulfilled orders cannot be cancelled, requiring contacting customer support via email or phone which complicates the process.
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How to Cancel Miss Lola: Step by Step
If you purchased through MissLola.com:
- Visit the Contact Us page on the Miss Lola website.
- Email Miss Lola at info@misslola.com, including the following details:
- Your full name
- Your order number
- Your request to cancel the subscription
- Alternatively, call Miss Lola at 562-222-1616 and ask to cancel your subscription. Be prepared with your order details.
- Submit your cancellation request within 30 minutes of placing your order to be eligible for a full refund. If submitted after 30 minutes, you may receive store credit if the order is unfulfilled.
- For fulfilled orders, cancellations are not eligible, and you must follow the return process if applicable.
Tips & Tricks for Canceling Miss Lola
- Cancel immediately after subscribing to avoid multiple charges, as you will be billed for at least one box even if you cancel right away.
- Respond directly to shipment or charge emails to dispute charges, as customer service may be more responsive to email replies than other contact methods.
- Use clear and assertive language in your cancellation request, stating you want to stop future shipments and charges immediately.
- Be persistent in following up, as cancellation and refund processes may be slow or opaque.
- Check your subscription settings on your phone or account dashboard and cancel through the official platform used for subscription (e.g., app store subscriptions).
- Escalate by reporting the subscription as unauthorized to your payment provider or cancel the card if you cannot get a resolution.
- Watch timing carefully; cancellations are sometimes only refundable if made within a very short window (like 30 minutes of ordering), so act fast.
- Expect no confirmation emails for cancellation, so keep manual records of cancellations and communications.
- Use community forums to share your experience and get advice—sometimes other users reveal workarounds or contact points.
Miss Lola Customer Service Info
If you need assistance, here's how you can get in touch with Miss Lola's support team.
Cancel Miss Lola Script
Script
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Dear Miss Lola Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal financial reasons, I am unable to continue with it at this time. I would appreciate your assistance in processing this cancellation at your earliest convenience.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Miss Lola's cancellation policy states that to be eligible for a full refund cancellation, requests must be submitted within 30 minutes of placing your order. Requests made after 30 minutes are only eligible for store credit if the order is unfulfilled, and fulfilled orders cannot be canceled. Cancellation requests can be made via email or phone.
To cancel your subscription on Miss Lola, you need to sign into your account and navigate to the subscription management section. This means you will need your account credentials, including your password, to access and manage your subscription. If you don't remember your password, you can reset it at this link: https://help.mylola.com/en-US/how-do-i-reset-my-password-421326. There is no indication that you can cancel your subscription without logging in or using a password through phone or chat support.
- Order cancellation window expired: Miss Lola only allows cancellations within 30 minutes of placing the order.
- Subscription management difficulties: Customers may find the selection or management of subscriptions complicated.
- Changed product value perception: Customers may feel they are no longer getting value from the subscription.
- Budget constraints: Economic reasons leading customers to cut non-essential spending.
- Lack of use: Customers often cancel subscriptions because they do not use the products enough.
- Preference changes: Customers might stop due to changing personal needs or preferences.
- Difficulty in making cancellations: Customers might find the cancellation policies restrictive or inconvenient.
- Better alternatives: Some customers cancel due to finding alternative products or brands.
Miss Lola has a very tight window for cancellations—if you want a full refund you must cancel within 30 minutes of placing the order. After that, you can only get store credit if the order is unfulfilled, and no cancellations are allowed once the order ships. If you want a refund after receiving products, you must return eligible items within 10 business days and be aware that there is a 20% restocking fee on returns over $300. Final sale items and certain categories are non-refundable, and you pay for return shipping. There are no traditional subscriptions or contracts, but these policies can feel restrictive if you decide to cancel or return.
Before cancelling a subscription, membership, or bill with Miss Lola, be aware that to qualify for a full refund, cancellation requests must be made within 30 minutes of placing the order. If you cancel after 30 minutes and the order is unfulfilled, you may only receive store credit. Once an order is fulfilled, it cannot be cancelled. Additionally, cancelling means losing access to any pending services or products tied to your order, so plan accordingly.
- Order number
- Name and email address used for the purchase or account
- Phone number (if available)
- Request for cancellation sent within 30 minutes of placing the order for a full refund
- Reason for cancellation (if asked)
- Contact method such as emailing info@misslola.com or calling 562-222-1616
We've actually written a step by step guide on how to get a refund from Miss Lola. Check it out!
The Easiest Way to Cancel Miss Lola
If you’re frustrated trying to cancel your subscription, membership, or bill from Miss Lola—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Miss Lola?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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