Next Insurance offers tailored business insurance mainly for small businesses in over 1,300 professions. They provide a range of coverages including general liability, business owner’s policies, workers’ compensation, and more, with prices starting as low as $19 per month. Customers can quickly get an online quote, choose their coverage, and get instant protection with easy setup. They handle billing through subscriptions for these insurance policies, offering discounts for bundling, and customers can manage their payments and certificates easily online.
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The cancellation process for Next Insurance is straightforward with clear steps available online: log in, navigate to the policy, select cancel, and confirm. There are no reported significant obstacles or requirements for phone calls or physical mail, making it a relatively easy and quick process.
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How to Cancel Next Insurance: Step by Step
If you purchased through Next Insurance:
- Log in to your NEXT customer account.
- Navigate to My Coverage and select the Coverage tab in the pulldown menu or click Coverage Details next to your policy.
- Click the three blue dots on the policy you want to cancel to open a menu, and choose Cancel Policy.
- Read the statement in the pop-up and select a cancellation date and reason for cancellation. Click Cancel Coverage.
- Wait for your confirmation email and prorated refund within a few business days.
Important note: You can only cancel one policy at a time.
Tips & Tricks for Canceling Next Insurance
- Start cancellation online: Use Next Insurance's website to initiate the cancellation under the 'Coverage' tab for faster processing.
- Document everything: Keep screenshots and email confirmations of your cancellation requests to avoid disputes.
- Escalate if needed: If online cancellation fails, call customer service and request to speak with a manager or supervisor.
- Be clear and firm: Use direct language such as "I am requesting immediate cancellation" and state a specific cancellation date.
- Use email or chat for record: Prefer written communication (email or chat) to have a record rather than only phone calls.
- Timing matters: Try to cancel just before your renewal or billing date to avoid unwanted charges for the next period.
- Cancel each policy separately: If you have multiple policies, cancel them one by one to ensure none are overlooked.
- Follow up persistently: If no confirmation is received within a few days, follow up promptly to confirm cancellation and refund status.
- Beware of policy auto-renewal: Disable any auto-pay or auto-renewal settings on your account to avoid unexpected charges after cancellation.
- Escalate to regulators: If Next Insurance refuses to cancel or refund, consider contacting your state's insurance regulator for assistance.
Next Insurance Customer Service Info
If you need assistance, here's how you can get in touch with Next Insurance's support team.
Cancel Next Insurance Script
Script
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Dear Next Insurance Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to changes in my business circumstances, I find that I no longer require the coverage provided by your service at this time.
I appreciate the support I have received and hope to revisit your services in the future when my needs change. Please confirm the cancellation of my membership at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Next Insurance allows policy cancellation at any time without penalty by logging into the customer account, selecting the policy, and confirming cancellation. Upon cancellation, a prorated refund is issued within a few business days. Policies cannot be paused, but they can be reinstated within 30 days after cancellation through the customer account; beyond 30 days, a new quote and signup are required.
To cancel your Next Insurance subscription, you need to log in to your NEXT customer account, which implies that you will need your password to access the account. The cancellation process involves going to the "Coverage" tab, selecting the policy, and choosing to cancel it with a selected date and reason. If you don't remember your password, you can reset it by visiting this URL: https://www.nextinsurance.com/reset-password. If you are unable to cancel online, you can contact their support team via chat or email for assistance.
- Unexpected premium increases without clear explanation or warning, sometimes as much as 300% hike.
- Poor customer service, including difficulty contacting support, delayed or ignored cancellation requests.
- Policy non-renewal or sudden cancellations by the company without prior notice, leaving customers searching for new insurers.
- Denied or limited claims coverage despite providing detailed information, leading to dissatisfaction.
- No prorated refunds or complicated refund processes especially when customers request partial cancellations or refunds.
- Transparency issues around rate changes and coverage terms.
- Frustration with app or online management tools that hinder efficient handling of policies and cancellations.
Next Insurance allows you to cancel your policy anytime without penalty or early cancellation fees, and there are no contracts or lock-ins preventing cancellation. However, they do not offer the option to pause a policy, so once canceled, you would need to reinstate if you want to resume coverage. You will receive a prorated refund for any unused premium after cancellation, making it generally straightforward but be aware that you must actively reinstate coverage if needed within 30 days.
Before cancelling your Next Insurance policy, know that you can cancel anytime without penalty and will receive a prorated refund for any unused premium. When you cancel, you lose all coverage and protections under that policy, so it’s important to avoid any gaps in coverage that might expose you to risks or higher premiums later. You can only cancel one policy at a time if you have multiple, and if you change your mind, you have 30 days to reinstate the cancelled policy through your customer account. Customer support is available to help with any questions during the cancellation process.
- Email address or phone number associated with your Next Insurance account (for login)
- Customer account login credentials (email/phone and password)
- Access to the customer dashboard on Next Insurance
- Policy details (identify which policy to cancel if there is more than one)
- Select the cancellation date
- Select a reason for cancellation (you must choose from available options)
- For Workers Compensation policies: complete any required forms and provide a signature
- Confirmation of cancellation details before submitting
We've actually written a step by step guide on how to get a refund from Next Insurance. Check it out!
The Easiest Way to Cancel Next Insurance
If you’re frustrated trying to cancel your subscription, membership, or bill from Next Insurance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Next Insurance?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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