One Story is a subscription service that sends you one great short story each month, delivered right to your mailbox. Their main subscription is a print version that auto-renews every six months for $10, but you can cancel anytime. They also offer a digital subscription that renews monthly and a one-year print option if you prefer to renew on your own. Basically, if you see a charge from One Story, it's likely because you're signed up to get these great stories regularly, either in print or digitally.
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The cancellation process is relatively straightforward as users can cancel their One Story subscription anytime and turn off auto-renewal directly in their account area. Additionally, they offer full refunds if cancellation happens after the first two issues or for any unmailed issues, indicating a user-friendly approach.
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How to Cancel One Story: Step by Step
If you purchased through One-Story.com:
- Visit the One Story website.
- Log in to your account using your credentials.
- Navigate to the **Subscriptions** section in your account dashboard.
- Locate your active subscription you wish to cancel.
- Select the option to **Cancel Subscription**.
- Follow the prompts to confirm the cancellation.
If you purchased through Apple:
- Open the **Settings** app on your iPhone or iPad.
- Tap on your name at the top to access **Apple ID settings**.
- Select **Subscriptions** from the list.
- Find your One Story subscription in the list.
- Tap on the subscription and select **Cancel Subscription**.
- Confirm the cancellation to stop future charges.
If you purchased through Google Play:
- Open the **Google Play Store** app on your device.
- Tap on the **Menu** icon (three horizontal lines) and select **Subscriptions**.
- Find your One Story subscription in the list.
- Tap on the subscription and select **Cancel Subscription**.
- Follow the confirmation prompts to complete the cancellation.
If you purchased through email or phone:
- Email customer support at their support email or call their support line.
- Provide your subscription details (like your name and email used for the subscription).
- Request to cancel your subscription.
- Wait for confirmation of the cancellation from support.
Tips & Tricks for Canceling One Story
- Contact customer service by phone rather than email or chat for quicker responses.
- Be polite but firm in stating you want to cancel your subscription immediately.
- Keep a record of all communications, including dates, times, and names of representatives you speak with.
- Escalate to a supervisor if the front-line support is unhelpful or tries to delay cancellation.
- Request written confirmation of cancellation via email or letter to avoid future billing disputes.
- Cancel close to the next billing date to avoid paying for an unnecessary extra month.
- Check if any final fees or conditions apply and be prepared to negotiate if needed.
- Use direct and clear language such as “I do not wish to continue my subscription” or “Please cancel all future billing immediately.”
- If online cancellation options are obscure, ask customer service for the specific cancellation procedure or link.
- Consider sending a certified letter if cancellations by phone or email are repeatedly ignored.
One Story Customer Service Info
If you need assistance, here's how you can get in touch with One Story's support team.
Cancel One Story Script
Script
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Dear One Story Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. I appreciate the service provided, but due to personal reasons, I am unable to continue my membership at this time.
Please let me know if you require any further information to process this cancellation. Thank you for your understanding.
Best regards,
[Your Name]
Frequently Asked Questions
One Story offers a risk-free subscription where you can cancel anytime. If you cancel after receiving the first two issues, you get a full refund, and if you cancel later, you receive a refund for any unmailed issues. Subscriptions auto-renew yearly, but you can turn off auto-renewal in your account settings.
To cancel your subscription with One Story (one-story.com), you will need to log in to your account using the email you used to subscribe and your password. Managing and canceling your subscription is done through the subscription area of your account, so having access to your password is necessary. If you have forgotten your password, you can reset it on their Login Help page here: https://one-story.com/os-account. There is no mention of phone or unauthenticated chat support for cancellation, so logging in is required.
- Not using the subscription enough - many cancel because they find they don't use the service as much as expected.
- Financial reasons - including tightening budgets or unexpected price increases.
- Lack of perceived value - feeling that the subscription no longer provides sufficient value.
- Content preferences - content not matching their interests/expectations.
- Political or ideological concerns - in some cases, reasons tied to content perspectives.
- Desire for flexibility - wanting options to change or edit subscription details which may not be available.
- Initial dissatisfaction - some cancel right after first receiving a couple of issues if they aren't convinced by the product.
- Convenience factors - payment failures or complicated cancellation processes can contribute to cancellations.
One Story offers a very user-friendly subscription cancellation policy. You can cancel your subscription at any time, and if you decide to cancel after receiving just the first two issues, they will refund you the full amount with no questions asked. After those initial two issues, canceling still allows you to get a refund for any unmailed issues, so there are no lock-ins, early cancellation fees, or gimmicks to worry about.
Before cancelling a One Story subscription, it's important to know that you can cancel at any time with no questions asked and receive a refund for any unmailed issues. If you have a digital subscription, the digital issues remain available in your downloads folder for three months after release, but you will lose access to new monthly issues once cancelled. Cancellation will stop the auto-renewal of your subscription, so you won't be charged for future months. Keep in mind that by cancelling, you lose ongoing access to the curated stories that come with the subscription.
- Account email address associated with your subscription
- Full first and last name used when signing up
- Access to your One Story account (for managing auto-renewal in your profile/settings)
- Subscription details (such as type of subscription, if needed for clarification)
- Request to cancel or turn off auto-renewal (submitted via account, contact form, or email)
We've actually written a step by step guide on how to get a refund from One Story. Check it out!
The Easiest Way to Cancel One Story
If you’re frustrated trying to cancel your subscription, membership, or bill from One Story—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to One Story?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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