Onnit offers a subscription program called "Autoship & Save" where you can get your favorite natural supplements and fitness products automatically delivered at a schedule you choose. You get a 15% discount on every subscription order, and you can easily change your delivery frequency, products, or cancel anytime without penalty. Onnit charges your payment automatically right before shipping and sends you order confirmation and shipping emails. So if you see a charge from Onnit, it's likely for one of your subscription orders getting shipped to you.
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The cancellation process is straightforward, involving just a few clicks in the Account Dashboard and a guided cancellation wizard. Users only need to select the subscription, cancel, and follow prompts, making it relatively easy to complete.
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How to Cancel Onnit: Step by Step
If you purchased through Onnit.com:
- Go to the Cancel Subscription page.
- Fill out the required information in the cancellation form.
- Submit the form to process the cancellation.
- If you want to cancel immediately after an order has been processed but not shipped, use the same cancellation form to request a refund for that order.
- If the order has shipped, contact Onnit’s Customer Experience Team at help@onnit.com or call 1-855-ONNIT-99 for assistance.
Tips & Tricks for Canceling Onnit
- Start cancellation early before the next billing cycle to avoid automatic renewal.
- Use email communication to have a written record rather than relying solely on phone calls.
- Be very clear and concise in your cancellation request, use exact language like "I want to cancel my subscription effective immediately."
- Follow up persistently if you don't get a response within a few days; repeat your cancellation demand firmly.
- Ask for confirmation of cancellation explicitly in your communication, and save any confirmation emails.
- Document all your interactions (emails, phone calls, chat logs) to use as evidence if needed.
- If the company resists cancellation, escalate by demanding to speak to a supervisor or manager.
- Consider threatening to dispute charges with your bank or credit card company if you are facing unfair billing after cancellation attempts.
- Timing your cancellation request right after receiving a shipment may be easier than during the billing period.
- Review your bank statements and cancel your payment method as a last resort to stop future charges.
Onnit Customer Service Info
If you need assistance, here's how you can get in touch with Onnit's support team.
Cancel Onnit Script
Script
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Dear Onnit Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am unable to make full use of the products and services at this time, and I believe it would be best to pause my membership.
Thank you for your assistance in this matter. I appreciate the support and look forward to resolving this soon.
Best regards,
Frequently Asked Questions
Onnit subscriptions can be canceled or modified at any time using the Cancel Subscription form or through the Account Dashboard. If an order has processed but not yet shipped, it can be canceled with a refund; if already shipped, you must contact Customer Experience for help. Subscriptions continue until canceled and automatically renew unless canceled before the renewal date; payment issues may lead to cancellation, and Onnit reserves the right to terminate subscriptions at their discretion.
To cancel your Onnit subscription, you need to log into your Onnit.com account, which implies you need your password to access your Account Dashboard for subscription management. You can cancel your subscription by navigating to the Account Dashboard, clicking Subscribe & Save, selecting the subscription you'd like to cancel, and following the cancellation prompts. If you don't remember your password, you can reset it here: https://www.onnit.com/account/forgot-password. If the order has already shipped, you will need to contact Onnit's Customer Experience Team for assistance.
- Unauthorized recurring shipments where products are sent without explicit request.
- Difficulty canceling automatic orders or subscriptions, causing customer frustration.
- Shipping delays or long delivery times resulting in dissatisfaction.
- Price concerns, with customers finding the prices too high and hard to budget for.
- Doubts about product efficacy or marketing claims leading to distrust and cancellations.
- Issues with product downloads or digital content access after purchase.
- Overall dissatisfaction with customer service relating to cancellations and refunds.
Onnit allows you to cancel or modify your subscription at any time via their Cancel Subscription form or Account Dashboard. There are no early cancellation fees, lock-ins, or contracts preventing cancellation, but if your order has shipped, you must contact their Customer Experience Team for cancellation assistance. The subscription renews automatically unless you cancel before the renewal date, and failure to update payment details after a failed payment will result in cancellation. Overall, there are no major gimmicks or painful landmines preventing easy cancellation.
Before cancelling your Onnit subscription, know that you can cancel anytime without penalty using the Cancel Subscription form or your Account Dashboard. If an order has processed but not shipped, you can cancel and get a refund; if already shipped, you must contact Onnit's Customer Experience Team for help. You will lose access to the subscription discount of 15% off MSRP, and your subscription will stop auto-renewing. Important to note, subscription benefits only apply to eligible products, and any subscription order that ships is subject to the terms on cancellations and refunds.
- Email address associated with your Onnit account
- Order number (if canceling a current subscription or recent order)
- Shipping ZIP / Postal code
- Account credentials (username and password) to access Account Dashboard
- Contacting customer support (help@onnit.com or 855-ONNIT-99) if the order has already shipped
We've actually written a step by step guide on how to get a refund from Onnit. Check it out!
The Easiest Way to Cancel Onnit
If you’re frustrated trying to cancel your subscription, membership, or bill from Onnit—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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