Ouidad offers a Subscribe & Save program where customers can get their favorite curl care products delivered automatically on a schedule they choose. Subscribers receive discounts on their first and all recurring orders, plus free shipping every time. You can easily manage your subscription by swapping products, adjusting delivery frequency, pausing, or canceling orders anytime through your account. If you see a charge from Ouidad, it’s likely for one of these scheduled subscription deliveries.
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Ouidad allows users to easily cancel or pause their subscriptions anytime from their account dashboard without hassle. The cancellation process is straightforward and user-controlled unless it is within 48 hours of the next billing date, making it very accessible and not difficult for consumers.
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How to Cancel Ouidad: Step by Step
If you purchased through Ouidad.com:
- Log into your account on the Ouidad website (ouidad.com/account/login).
- Navigate to the "Subscriptions" section from your account dashboard.
- Find the subscription you wish to cancel.
- Select the option to cancel the subscription (you can also choose to skip or pause if preferred).
- Confirm the cancellation when prompted to ensure it is successfully processed.
- Check for a confirmation email regarding the cancellation to verify the process is complete.
Tips & Tricks for Canceling Ouidad
- Be firm and consistent: Answer every question with "I want to cancel my subscription" and don't cave to sales pitches.
- Prepare for a pushy customer service experience: Expect attempts to keep you subscribed and remain polite but unyielding.
- Use a blunt but clear approach: Politely ask first, then firmly insist on cancellation if pushed back.
- Don't engage in unnecessary conversation: Avoid giving extra information or reasons; simply repeat your cancellation request.
- Consider your timing: Call during call center hours; some suggest using a California VPN as California has cancellation laws.
- Ignore persistent follow-up calls or mail: They may send unmarked, urgent-looking letters or make repeated calls to keep you subscribed.
- Escalate if necessary: If the representative resists, calmly request to be removed from all lists and insist firmly on cancellation.
- Use billing dispute as a last resort: If cancellation is refused, contacting your bank for chargebacks or card changes can stop payments.
- Keep record of your requests: Document dates and times you attempted cancellation for backup in disputes.
Ouidad Customer Service Info
If you need assistance, here's how you can get in touch with Ouidad's support team.
Cancel Ouidad Script
Script
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Dear Ouidad Customer Service,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Unfortunately, I have not been able to fully utilize the products as I had planned, and I believe it's best for me to discontinue my membership at this time.
I appreciate the quality of your products and the service I have received, and I hope to reconsider in the future once my situation changes. Please confirm the cancellation of my subscription at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Ouidad's subscription policy allows customers to skip, pause, or cancel upcoming auto-delivery orders anytime directly from their account. Adjustments like changing delivery frequency, next order date, or quantity can also be made anytime unless it is within 48 hours of the next scheduled billing date, where changes may no longer be processed. This policy offers flexible and hassle-free management of subscriptions with no restrictions on reasons for cancellation.
To cancel your Ouidad subscription, you need to be logged into your account, which means you will need your password. You can manage, pause, or cancel your subscription directly from your account anytime before the next billing date. If you do not remember your password, you can reset it here: https://www.ouidad.com/customer/account/forgotpassword/. This process requires authentication, so phone or unauthenticated chat support is not an option for cancellation.
- Product dissatisfaction: Some users find the products too thick, sticky, or heavy, which can lead to dissatisfaction.
- Fragrance issues: Complaints about the fragrance being too strong or changing over time.
- Shipping delays: Delays in delivery or long wait times for orders, sometimes without clear communication from the company.
- Poor customer service: Difficulty reaching the company or resolving issues effectively.
- Change in hair care needs: Customers sometimes cancel due to no longer needing the products, changes in hair condition, or switching hair care routines.
- Cost concerns: Subscription or product cost may lead customers to cancel if they feel it is not worth the price or want to reduce spending.
- Subscription management issues: Some customers do not like automatic renewals or find it difficult to manage or modify their subscriptions.
- Preference for in-salon purchase: Some customers prefer buying products directly at salons, which means they may cancel online subscriptions.
Ouidad allows you to cancel or pause your subscription anytime directly from your account, providing flexibility to control your auto-delivery orders. However, you must cancel at least 48 hours before the next scheduled billing date; otherwise, it may be too late for modifications or cancellations to be processed. Once an order has been placed, it cannot be modified or canceled, though urgent requests might be accommodated by contacting customer service. There are no contracts, lock-ins, or early cancellation fees noted, but timing restrictions around order processing can be a pain point.
Before canceling your Ouidad subscription, it's important to know that you will lose access to the automatic delivery of your favorite curl formulas, which are conveniently sent on your schedule with customizable frequency options. You also lose the 15% discount and free shipping that come with the Subscribe & Save program. Additionally, the ease of managing your orders—such as skipping, pausing, or changing delivery dates—will no longer be available. Keep in mind that modifications or cancellations may not be processed if done within 48 hours of the next scheduled billing date, so plan accordingly.
- Ouidad account login credentials (email and password)
- Access to the "MY SUBSCRIPTIONS" section in your Ouidad account
- Knowledge of your next scheduled billing date (to ensure cancellation is processed at least 48 hours before)
- Specific subscription or auto-delivery order to cancel (if you have multiple subscriptions)
- Email address associated with your subscription (for confirmations and reminders)
We've actually written a step by step guide on how to get a refund from Ouidad. Check it out!
The Easiest Way to Cancel Ouidad
If you’re frustrated trying to cancel your subscription, membership, or bill from Ouidad—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Ouidad?
OUIDAD, OUIDAD.COM, OUIDAD HAIR, OUIDADONLINE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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