Outside+ is a digital membership subscription from Outside, Inc. that gives you unlimited access to a wide range of outdoor-related content from 16 brands, including articles, recipes, training tips, and digital magazine archives. It also includes access to Outside Learn with thousands of videos on activities like climbing, skiing, and yoga, plus streaming of over 600 hours of Outside TV shows. Members get to use two premium mapping apps, Gaia GPS and Trailforks, which help with outdoor navigation. The membership is billed annually, usually around $89.99, and aims to inspire and support your outdoor and active living interests.
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The cancellation process is relatively straightforward and can be completed through the subscription page on the website by managing the subscription and acknowledging cancellation. However, it gets slightly more complex if the subscription was purchased through third-party platforms such as iOS, Google Play, or other apps, requiring cancellation via those platforms.
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How to Cancel outside: Step by Step
If you purchased through Outside Website:
- Click the Profile Icon in the upper right corner of your screen.
- Click on SUBSCRIPTION.
- Click MANAGE SUBSCRIPTION.
- After checking the acknowledgement box, proceed with the cancellation.
If you purchased through iOS:
- Open the App Store on your iOS device.
- Tap your profile icon at the top right.
- Select Subscriptions.
- Find and select your Outside+ subscription.
- Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap the menu icon (three horizontal lines) in the upper left corner.
- Select Subscriptions.
- Find and select your Outside+ subscription.
- Tap Cancel Subscription and follow the prompts to confirm.
Tips & Tricks for Canceling outside
- Start cancellation process early to avoid automatic renewals and lengthy hold times.
- Do not give reasons for cancellation; simply state you want to cancel to avoid being persuaded to stay.
- Use firm, direct language like "I want to cancel my subscription immediately," avoiding negotiation or explanations.
- Be patient and persistent, especially if wait times are long; set aside time to deal with customer service calls.
- Keep a paper trail including confirmation emails, chat transcripts, or screenshots of cancellation requests.
- Escalate by asking for supervisors if initial customer service representatives resist cancellation.
- Use alternative payment methods like PayPal that allow you to cancel billing agreements independently of the service provider.
- Set calendar reminders before renewal dates to ensure timely cancellation.
- Grey rock method: avoid engaging or justifying, to shorten the cancellation process and avoid upselling tactics.
- Use timing to your advantage—some companies add online cancellation options after repeated customer complaints.
- If all else fails, consider stopping payment through your bank or credit card as a last resort.
- Beware of hidden or hard-to-find cancellation links often buried deep in web apps rather than mobile apps.
- Add a prepaid card with no funds to your account to prevent automatic charges if unable to cancel normally.
outside Customer Service Info
If you need assistance, here's how you can get in touch with outside's support team.
Cancel outside Script
Script
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Dear OutsidePlus Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am not utilizing the service as much as I had anticipated, and I believe it would be best to discontinue my membership at this time.
Thank you for your assistance with this matter. I appreciate your understanding and look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
Outside.plus memberships renew annually. To cancel, members can do so via their Subscription page on outsideonline.com, and the membership remains active until the renewal date without auto-renewing further. If the subscription was purchased through third-party apps (iOS, Google Play, Gaia GPS, etc.), cancellation must be done through those respective platforms, and Outside cannot refund such app-purchased subscriptions.
To cancel your Outside+ subscription, you need to sign into your account on outsideonline.com and manage your subscription from there. This process requires you to log in, so yes, you do need your password to access your account and cancel the subscription. If you have forgotten your password, you can reset it by entering your email address on the password reset page here: https://help.outsideinc.com/hc/en-us/articles/4419745908247-How-do-I-reset-my-Outside-account-password. If you subscribed through iOS or Google Play, you need to cancel through their respective subscription management systems.
- Unexpected charges or unauthorized billing on their account
- Poor customer service experiences leading to dissatisfaction
- Service no longer needed due to life changes or changed circumstances
- Better alternative options available at a lower cost or with more features
- Financial difficulties requiring cutbacks on expenses
- Technical issues or recurring problems with the product or service
- Lack of usage or value perceived from the membership or subscription
- Complicated cancellation process causing frustration but ultimately deciding to cancel
- Increased prices without corresponding increase in value
- Privacy concerns about how personal data is handled or shared
- Unclear terms and conditions or billing policies
- Trial period ended and deciding not to continue paid subscription
- Duplicate subscriptions or memberships overlapping
- Change in interests or priorities
- Moving to a different location where service is not available or relevant
Outside Plus memberships renew annually, and if you cancel, your membership stays active until the renewal date but will not renew automatically after that. There are no lock-in periods or early cancellation fees, but if you purchased through apps like iOS or Google Play, you must cancel directly through those platforms. Note that refunds for app purchases are handled only by the app store, not Outside Plus directly, which could be a tricky point to keep in mind.
Before cancelling your Outside Plus subscription, it's important to know that you will lose access to several premium features. This includes Outside TV, which streams films and shows, Outside Learn with video courses and expert instruction, and unlimited access to navigation apps like Gaia GPS and Trailforks Pro with advanced features such as offline maps and heatmaps. Additionally, you will no longer receive subscriber perks, discounts, or access to Scout, the AI-powered gear advisor. Also, if you cancel, the changes will take effect at the end of your current billing cycle, and downgrading to a lower plan requires contacting customer support.
- Account number associated with your subscription
- Mailing address used for your Outside Plus or magazine account
- Email address used to register the account
- Login credentials (username and password) to access your online account portal
- Subscription platform (i.e., whether you purchased via outside.plus website, iOS/Android app, or third-party, as cancellation method depends on where you bought your subscription)
- Billing details (last 4 digits of payment card, if contacting support for verification)
- Contact information for customer support (in case you cannot cancel online)
We've actually written a step by step guide on how to get a refund from outside. Check it out!
The Easiest Way to Cancel outside
If you’re frustrated trying to cancel your subscription, membership, or bill from outside—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to outside?
Outside Interactive, Inc.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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