Ovie.io is an online clinic focused on helping people with Polycystic Ovarian Syndrome (PCOS). They offer a personalized program that includes daily lessons, tasks, quizzes, and expert support to help manage PCOS through lifestyle changes and flexible eating. Users can subscribe to plans like the Premium Plus plan, which includes expert support and a money-back guarantee if certain goals like weight loss or cycle regulation aren't met. People might get billed monthly for these subscription plans, and support is available for billing or technical questions, though some users have reported mixed experiences with customer service.
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The cancellation process on Ovie.io is relatively straightforward as it can be done through the Ovie app by navigating to Profile > Settings > Manage Subscription > Cancel Plan. It requires doing so at least 10 days prior to the renewal date, which is a clear requirement but not a major obstacle for users familiar with app settings.
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How to Cancel ovie: Step by Step
If you purchased through the Ovie App:
- Open the Ovie App.
- Navigate to Profile.
- Select Settings.
- Tap on Manage Subscription.
- Select Cancel Plan.
- Ensure you cancel at least 10 days prior to the renewal date of your subscription.
If you purchased through the Patient Portal:
- Go to the Patient Portal.
- Log in with your credentials.
- Locate your subscription details.
- Follow the steps to cancel your subscription, ensuring you do so at least 48 hours prior to the next billing cycle.
If you need to communicate via email:
- Email Ovie support at the provided contact email.
- State your intention to cancel your subscription.
- Make sure to send the email at least 48 hours prior to the next billing cycle.
Tips & Tricks for Canceling ovie
- Be persistent and clear: Keep repeating, "I want to cancel my subscription" at every opportunity without deviating from the statement.
- Use firm, direct language: Users suggest that stronger, more direct language often shortens the cancellation process.
- Prepare for a wait or timing your call: You usually must speak to a live representative during business hours, so call early when the call center opens to avoid long waits.
- Have a ready excuse: Some users have found success mentioning the car is totaled, sold, or using a personal reason like the owner being deceased to stop the process.
- Expect retention offers: Be prepared to refuse discounts or cheaper deals designed to keep you subscribed; firmly repeat your cancellation intent.
- Escalate if necessary: If initial cancellation attempts fail, ask to speak with a supervisor or higher-level representative.
- Document interactions: Keep a record of times, dates, and names of representatives you speak with in case further escalation is needed.
- Threaten alternative actions: Some users report that politely threatening to dispute charges through the credit card company or regulatory complaints can speed cancellation, but keep tone civil.
ovie Customer Service Info
If you need assistance, here's how you can get in touch with ovie's support team.
Cancel ovie Script
Script
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Dear Ovie Team,
I hope this message finds you well. I would like to request the cancellation of my subscription, effective immediately. Due to personal circumstances, I am unable to continue my membership at this time.
Thank you for your assistance in this matter, and I appreciate your understanding.
Best regards,
Frequently Asked Questions
Ovie.io requires users subscribing to any of their plans to commit to a minimum of 3 months. If users cancel before this commitment period ends, they are subject to a cancellation fee equivalent to one month's service fee.
To cancel your Ovie (ovie.io) subscription, you need to do it through the Ovie app under Profile > Settings > Manage Subscription > Cancel Plan, or communicate your cancellation at least 48 hours before the next billing cycle via their email [support@ovie.io](mailto:support@ovie.io). It appears you need to log in to your account in their app to manage or cancel your subscription, which implies you will need your password. If you don't remember your password, typically you can reset it through the usual 'Forgot Password' link on the login page, though a specific reset link was not found for Ovie.io.
- High subscription cost making it feel like a poor value for money.
- Lack of visible or promised results, such as weight gain despite following the program.
- Poor communication from nutritionist or support staff, including ignored emails and lack of empathy.
- Cancellation difficulties, such as needing to phone to unsubscribe and calls not being answered.
- Unwanted charges or continued billing even after cancellation attempts.
- Feeling that the service is similar to free online advice and not significantly different or beneficial.
- Perception of the service as a scam or exploitative particularly targeting vulnerable people.
- Disappointment with program structure, e.g., sessions feeling like mere check-ins rather than substantive consultations.
Ovie requires users to commit to a minimum of 3 months when subscribing. Canceling before the end of this commitment period will incur a fee equivalent to one month's service fee. Additionally, cancellations must be submitted at least 48 hours before the next billing cycle through the patient portal or by email; otherwise, you will be billed for the next cycle and cancellation will only take effect afterward.
Before cancelling your Ovie subscription, it's important to know that you need to cancel at least 10 days before the next renewal date to avoid being billed for the next period. Your subscription will remain active until the end of the current paid period after cancellation. If you're within the minimum 3-month commitment, cancelling early may incur a fee equivalent to one month's service. Also, there are no refunds or credits for partially used services, and access to any subscription benefits will continue only until the current paid period expires.
- Login to your Ovie app and navigate to ‘Profile’ > ‘Settings’ > ‘Manage Subscription’ > ‘cancel plan’.
- Cancel at least 10 days prior to the renewal date for the next Subscription Period.
- If you have a minimum commitment (e.g., 3 months), you may cancel prior to the end of the period, but may be subject to a fee equivalent to one month’s service fee.
- Alternatively, cancellations can be communicated via email to [email protected] at least 48 hours before the next billing cycle.
- Check your subscription renewal date in the Ovie app under ‘Profile’ > ‘Settings’ > ‘Manage Subscription’.
- No refunds or credits are issued for early cancellation, unless required by law or at Ovie’s discretion.
We've actually written a step by step guide on how to get a refund from ovie. Check it out!
The Easiest Way to Cancel ovie
If you’re frustrated trying to cancel your subscription, membership, or bill from ovie—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to ovie?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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