Pedigree Online offers a web-based service where you can build and manage custom pedigree databases for animals like dogs, horses, and cats. They provide tools to keep track of animal records, membership access, and privacy controls, all stored safely in the cloud and accessible from any internet device. You might get billed by them through a subscription that is based on how many animal records you store and how many members need access, with options to pay monthly or yearly (and a discount for yearly payments). They also offer a free trial for the first 100 records without needing a credit card.
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Cancellation can be done easily from the user's account profile page via the cancellation link on the dashboard after logging in. The process is straightforward though email and phone cancellations are less reliable, and no refund is generally provided beyond a short window after renewal.
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How to Cancel pedigreeonline: Step by Step
If you purchased through Pedigree Online:
- Log in to your Pedigree Online account.
- Navigate to your profile page or user dashboard.
- Look for the cancellation link provided on your dashboard.
- Click on the cancellation link to initiate the cancellation process.
- Follow any on-screen prompts to confirm the cancellation.
- Your membership will remain active until the end of your current billing cycle.
Tips & Tricks for Canceling pedigreeonline
- Initiate cancellation immediately after subscribing to avoid extra billing cycles.
- Use clear and direct language such as "I want to cancel my subscription effective immediately" to avoid ambiguity.
- Keep records of all communications including chat transcripts, emails, and call logs for escalation if needed.
- Escalate to supervisors or retention departments if the frontline support resists cancellation.
- Be persistent and patient, sometimes multiple contacts are needed before cancellation is processed.
- Request written confirmation of cancellation to protect against unauthorized billing.
- Beware of timings like trial periods or billing cycles; ensure cancellation is done before they renew or bill again.
- Use the company’s official cancellation link or portal if available, as some companies only consider cancellations done this way valid.
- Politeness and firmness combined often work better than aggression when dealing with support staff.
pedigreeonline Customer Service Info
If you need assistance, here's how you can get in touch with pedigreeonline's support team.
Cancel pedigreeonline Script
Script
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Dear Pedigree Online Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription to Pedigree Online. Due to personal circumstances that require me to reevaluate my expenses, I find it necessary to discontinue my membership at this time.
I would appreciate your assistance with processing this cancellation promptly. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
PedigreeOnline allows subscription cancellation only through a cancellation link on the user's dashboard; cancellation requests via email or phone are not guaranteed. After cancellation, access continues until the end of the current subscription cycle, and subscription fees are generally non-refundable except for a full refund if an automatically-renewed subscription of one month or longer is canceled within two calendar days of renewal.
To cancel your subscription on pedigreeonline.com, you need to log in to your account and use the cancellation link on your user dashboard. This means you will need your password to access your account profile page where the cancellation can be done. Manual cancellation requests by email or phone are possible but not guaranteed to be successful. If you need to reset your password, you can do so here: https://www.pedigreeonline.com/forgot-password.
- Difficulty finding the cancellation page leading to frustration.
- Subscription auto-renewal without clear notification, causing unexpected charges.
- Inability to cancel free trials or subscriptions easily, leading users to feel trapped.
- Having to cancel last minute or dealing with limited cancellation windows.
- Subscription fees are non-refundable, leading to dissatisfaction when users want refunds.
- Preference to stop payments for unused service after auto-renewal.
- Customer service issues, such as ignored or ineffective email and phone cancellation requests.
- Lack of flexibility in subscription terms (e.g., must maintain subscription for 12 months).
Pedigreeonline.com uses a few subtle tricks that may cause frustration when canceling a subscription. Manual cancellation requests by email or phone do not guarantee cancellation; you have to cancel through the account profile page's cancellation link. Although you can cancel anytime, access continues until the end of the current subscription cycle, and subscription fees are non-refundable, except if you cancel within 2 calendar days of automatic renewal for a full refund of the new fees. Be aware of the automatic renewal timing to avoid unwanted charges.
Before canceling your subscription, membership, or bill with Pedigree Online, it's important to know that you can only cancel through the cancellation link on your user dashboard after logging in; email or phone requests are not guaranteed. After cancellation, you will retain access to your membership until the end of your current subscription cycle, meaning you don't lose access immediately. Subscription fees are non-refundable, but if you cancel within two days of an automatic renewal on subscriptions of one month or longer, you may receive a full refund of the new subscription fees. Keep in mind that upon cancellation, you lose access to all membership features and content after your subscription period ends.
- Account login credentials (username and password) to access your dashboard
- Access to your user dashboard to use the provided cancellation link
- Registered email address (if contacting support for manual cancellation)
- Full name on the account (if contacting support for manual cancellation)
- Subscription or membership details, such as type of subscription or account plan (if relevant to support request)
- Written notice (if choosing to terminate by written request, per Terms of Service)
We've actually written a step by step guide on how to get a refund from pedigreeonline. Check it out!
The Easiest Way to Cancel pedigreeonline
If you’re frustrated trying to cancel your subscription, membership, or bill from pedigreeonline—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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