Pipedrive is a company that offers customer relationship management (CRM) software to help people and businesses organize and manage their sales and customer interactions. They provide different subscription plans you can choose from, like Essential or Professional, with prices depending on features and the number of users. You might see charges from Pipedrive on your bill if you subscribe to one of their plans or buy add-ons like Projects or LeadBooster, which help with extra tasks like managing projects or capturing leads. They offer monthly or yearly billing with a free 14-day trial to test things out before paying.
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The cancellation process is straightforward and can be done entirely online within the account settings under the Billing tab. The user must follow step-by-step prompts including selecting cancellation options, filling out a questionnaire, and confirming data loss consent, which is not complicated but requires a few actions.
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How to Cancel Pipedrive: Step by Step
If you purchased through Pipedrive directly:
- Log in to your Pipedrive account.
- Navigate to the Billing tab.
- Select “Cancel my subscription” at the bottom of the page.
- Review your account data and features associated with your subscription.
- You may be prompted to submit a reason for leaving (this step is optional).
- Click “Continue to cancel”.
- Fill out any required questionnaire regarding your cancellation and confirm that you understand you will lose access to your data.
- Click “Cancel my plan” to finalize the cancellation.
Tips & Tricks for Canceling Pipedrive
- Cancel during business hours to increase the chance of immediate support attention instead of bots or automated replies.
- Contact support directly via chat or email instead of relying solely on the online billing portal cancel button.
- Be persistent and polite; if initial cancellation attempts fail, escalate by requesting to speak to a supervisor or higher-tier support.
- Explicitly mention “cancel my subscription effective immediately” to avoid automatic renewal or unwanted charges.
- Document your cancellation request by saving confirmation emails or screenshots as proof in case of disputes.
- Time your cancellation near the end of the billing cycle to avoid paying for the next cycle unnecessarily.
- Leverage trial accounts by closing or canceling before the trial ends to avoid automatic conversion to paid.
- Use clear language avoiding ambiguous terms like "pause" or "downgrade" if you actually want to cancel.
- If online cancellation fails, attempt manual cancellation requests via official support channels.
- Check if add-ons or additional modules require separate cancellations to fully stop billing.
Pipedrive Customer Service Info
If you need assistance, here's how you can get in touch with Pipedrive's support team.
Cancel Pipedrive Script
Script
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Dear Pipedrive Support,
I hope this message finds you well. I would like to request the cancellation of my subscription. After careful consideration, I have decided that it no longer aligns with my current business needs.
Please let me know if you require any further information to process this request. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Pipedrive users with account settings access can cancel their paid subscription anytime through the Billing tab by selecting “Cancel my subscription.” After canceling, users retain access to their account and data until the end of the current billing cycle, after which access is revoked. Users are advised to export their data before cancellation as access will be lost, and accounts deleted after six months of cancellation per GDPR regulations.
To cancel your Pipedrive subscription, you need to have access to your account settings, which implies you need to be logged into your account. The cancellation is done through the Billing tab within your account settings by selecting "Cancel my subscription." This means you do need your password to log in and manage your subscription. If you don't remember your password, you can reset it at this link: https://pipedrive.com/reset-password. There is no mention of cancellation through phone or unauthenticated chat support without being logged in.
- Bad product-customer fit: The product does not meet the specific needs or expectations of the customer.
- Price concerns: Customers find the subscription too expensive or experience price increases without added value.
- Lack of flexibility: No options to change or edit their subscription plan or billing preferences.
- Customer financial changes: Customers need to cut down on expenses and cancel subscriptions as a result.
- Found cheaper alternatives: Customers switch to more affordable competitors.
- Found better alternatives: Competitors offer superior features or services that better meet customer needs.
- Low usage: Customers do not use the product enough to justify the cost.
- Poor customer experience: Issues such as slow, unhelpful, or unsatisfactory customer support.
- Technical difficulties or bugs: Product issues that frustrate or impede customer use.
- Lack of ongoing value: Customers perceive that the product no longer delivers the same value or benefits.
Pipedrive lets you cancel your subscription at any time through the Billing tab, with cancellation becoming effective at the end of the current billing cycle. You will lose access to your data after the billing cycle ends, so it's critical to export your data before canceling. There are no lock-ins, early-cancellation fees, or contracts preventing cancellation, but no prorated refunds are provided for unused time, and the account is permanently deleted after six months per GDPR policies. Be aware that you must consent to data loss before finalizing cancellation.
Before cancelling your Pipedrive subscription, know that you will lose access to all your data and account features after your current billing cycle ends. It's important to export your data beforehand to avoid losing it permanently. You will still have access until the end of the billing period, and if you decide to reopen your account before permanent deletion (which happens after six months due to GDPR policies), you can import your data back. You will receive a cancellation confirmation email, and if you do not, you should contact Pipedrive support.
- Admin user login credentials for your Pipedrive account
- Access to the Billing tab in your Pipedrive account settings
- Ability to interact with account settings (usually requires admin role)
- Review and acknowledgement of cancellation terms (including loss of access and data deletion)
- Providing a reason for cancellation through a feedback form or questionnaire
- Confirmation of cancellation via a dedicated prompt/check box
- Email access to receive the confirmation email of cancellation
- Optional: Exporting account data before cancellation
We've actually written a step by step guide on how to get a refund from Pipedrive. Check it out!
The Easiest Way to Cancel Pipedrive
If you’re frustrated trying to cancel your subscription, membership, or bill from Pipedrive—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Pipedrive?
Pipedrive, Pipedrive.com, Stripe, Stripe Pipedrive, Pipedrive Payment, Pipedrive Invoice
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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