PlushCare offers an affordable membership that gives you access to top doctors for everything from urgent health needs to ongoing primary care. With a $19.99 monthly fee (first month free), members get unlimited messaging with their care team, same-day appointments, and prescription discounts. If you use insurance, you'll pay a copay plus the membership fee, usually $30 or less per visit. PlushCare also offers easy billing support and you can cancel anytime, which is why you might see a membership charge on your bill.
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While PlushCare provides an online cancellation option through account profile settings, several users report difficulty locating the cancel link, inability to cancel online at times, and poor customer service responsiveness. This mixed experience raises the difficulty level, though it is not impossible to cancel if following the correct steps carefully.
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How to Cancel PlushCare: Step by Step
If you purchased through PlushCare directly:
- Log into your account at plushcare.com.
- Go to your Profile, usually located at the top right corner.
- Select the Payment and Insurance tab.
- Click the cancel your membership link.
- Follow the prompts to complete the cancellation process.
- Ensure to cancel before your next billing cycle to avoid additional charges.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and tap on your PlushCare subscription.
- Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Tap the Menu icon (three horizontal lines) and select Subscriptions.
- Find and select your PlushCare subscription.
- Tap Cancel subscription and follow the instructions to confirm.
Tips & Tricks for Canceling PlushCare
- Initiate cancellation at least one day before your renewal date to avoid being charged for the next billing cycle.
- Use the cancellation link in the Payment and Insurance tab of your PlushCare profile for official cancellation steps.
- Expect potential pushback or delays, including unexpected charges after cancellation requests.
- Be persistent with follow-up calls,
- Clearly state you want to cancel to avoid future charges;
- Document all interactions,
- If calls don't work, escalate by mentioning potential disputes with your bank or credit card company for unauthorized charges.
- Timing your cancellation right after appointment use or before next billing is key;
PlushCare Customer Service Info
If you need assistance, here's how you can get in touch with PlushCare's support team.
Cancel PlushCare Script
Script
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Hello PlushCare Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am not utilizing the service as I initially intended, and I believe it would be best to cancel my membership at this time.
Please confirm when my subscription has been successfully canceled. Thank you for your assistance.
Best regards,
Frequently Asked Questions
PlushCare allows you to cancel your membership at any time by contacting info@plushcare.com. If you cancel before your subscription renews, you can continue using the services until the end of your current term, but refunds are not given for partial subscription periods. Monthly subscriptions must be canceled before renewal to avoid the next month's fee, while annual subscriptions must be canceled before renewal to avoid automatic renewal charges. In cases where PlushCare terminates access not due to breach, a pro rata refund is provided for the remainder of the membership period.
To cancel your PlushCare subscription, you need to log into your account on PlushCare.com and go to your profile. From there, visit the Payment and Insurance tab, click the "cancel your membership" link, and follow the prompts to complete the cancellation. This means you do need your password to access your account for cancellation. If you forgot your password, you can reset it here: https://support.plushcare.com/hc/en-us/signin. If you don't see the cancellation option, make sure you are signed in with the email you used to create your PlushCare profile.
- Unknowing enrollment in a monthly subscription without consent.
- Being charged monthly fees even after canceling membership or payment methods.
- Automatic enrollment into membership when booking the first appointment without clear upfront communication.
- No-show fees charged if appointments were not canceled separately from membership cancellation.
- Cancellation timing issues causing charges despite quick cancelling after subscription.
- Billing disputes such as difficulties in stopping recurring charges and refund requests for fees after cancellation.
- Frustration with fees charged after cancellation and unclear consent for membership activation.
- Customer service responsiveness problems around cancellation and billing inquiries.
- Unclear communication about subscription terms, fees, and how to unsubscribe.
- Difficulties in unsubscribing or stopping payments leading to cancellation.
PlushCare allows you to cancel your membership or subscription at any time, but you must cancel before your next billing cycle to avoid being charged for the renewal. There are no lock-in contracts, early-cancellation fees, or gimmicks to prevent cancellation, but you should note that refunds are generally only provided under specific circumstances related to appointment issues, not for membership fees or medical services received. To cancel, you need to complete the cancellation process at least one calendar day before your membership renews.
Before cancelling a PlushCare subscription or membership, know that your membership continues until you cancel, and you should complete cancellation at least one calendar day before your next billing cycle to avoid being charged for the next period. Upon cancellation, you will lose access to PlushCare's telehealth services and any associated membership benefits. PlushCare does not offer refunds on membership fees, only on appointment costs under specific conditions such as connectivity issues or a no-show by the doctor. Additionally, some users report difficulties in finding the cancel link or experiencing continued charges after cancellation attempts, so ensure you receive confirmation of cancellation to avoid unwanted billing.
- Full name associated with your PlushCare account
- Email address used to create your PlushCare account
- Access to your PlushCare account (log in to manage membership online)
- Navigate to Payment and Insurance tab to locate membership cancellation option
- Complete the cancellation form or process online or by email
- Cancel at least one calendar day before renewal to avoid being charged for the next billing cycle
- Contact PlushCare support (such as emailing info@plushcare.com) if you cannot complete cancellation online
We've actually written a step by step guide on how to get a refund from PlushCare. Check it out!
The Easiest Way to Cancel PlushCare
If you’re frustrated trying to cancel your subscription, membership, or bill from PlushCare—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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