Power Homeschool offers online K-12 courses that parents can use to homeschool their children. Students can take up to seven courses at the same time, and parents can change these courses whenever they want. The program works on a subscription basis that is billed monthly per student. Parents also have the option to continue the subscription during the summer if they choose to.
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The cancellation process is straightforward and can be completed online via the Acellus App, with clear step-by-step instructions provided on the official Power Homeschool support page. The steps involve logging in, managing the account, and confirming cancellation, which is simple and user-friendly without any need for phone calls or complicated procedures.
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How to Cancel Power Homeschool: Step by Step
If you purchased through the Power Homeschool website:
- Sign into your parent account using the Acellus App.
- Select ‘Manage Account’ from your account dashboard.
- Click on ‘Billing Details’ located above the green toggle option on the right side of the screen.
- For *specific student account cancellation*:
- Click the green toggle next to the student account you want to cancel to pause or withdraw them.
- For *cancelling all student accounts*:
- Scroll to the bottom of the screen and select either ‘Cancel Account’ or ‘Disable Auto-Renewal’.
- A pop-up will appear asking for confirmation to withdraw your students. Verify your choice.
- To finalize the cancellation process, select ‘Complete Cancellation’.
If you purchased through another method (e.g., Apple, Google Play):
- Open the app store or payment platform you used to subscribe.
- Navigate to your subscriptions list (note: this varies by platform).
- Select Power Homeschool from your subscriptions.
- Follow the prompts to cancel your subscription.
Tips & Tricks for Canceling Power Homeschool
- Start the cancellation process at the end of the billing cycle to avoid being charged for the next period.
- Document all communication attempts including emails and phone calls with timestamps to build evidence of your cancellation requests.
- Use firm, clear language in your cancellation request such as "I am hereby requesting to cancel my subscription immediately and stop all future billing."
- Escalate by requesting to speak with a supervisor or manager if your initial cancellation request is ignored or denied.
- Leverage social proof and public complaint platforms like BBB or forums mentioning your attempt in communications if canceled ignored.
- Include a demand for confirmation of cancellation in writing or via email to ensure they acknowledge your request.
- Be persistent and follow up regularly if the subscription does not stop after initial cancellation requests.
- Try multiple channels simultaneously (email, phone, online portal, social media) to increase chances of response.
- Save copies of any student progress or reports you might need prior to cancellation as some users noted data can be harder to access afterward.
- Prepare for possible pushback and non-refund stance, as the company reportedly does not refund payments for used services.
- Check your payment method's cancellation options (e.g., bank or credit card) to stop future payments independently if the company fails to cancel timely.
Power Homeschool Customer Service Info
If you need assistance, here's how you can get in touch with Power Homeschool's support team.
Cancel Power Homeschool Script
Script
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Dear Power Homeschool Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to unforeseen circumstances, I am unable to continue with the program at this time.
I appreciate the service provided, but it is no longer feasible for me to maintain my membership. Please confirm the cancellation at your earliest convenience and let me know if any further action is required on my part.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Power Homeschool allows you to cancel your membership at any time via the Acellus App by managing your account settings. You can pause or withdraw individual student accounts to stop charges for those accounts, or cancel the entire account which deactivates it at the end of the current billing cycle. Any work done by students is saved for when the account is reactivated, which can be done anytime with payment.
To cancel your Power Homeschool subscription, you need to sign into your Parent Account through the Acellus App. You will then go to 'Manage Account' and find the cancellation options; thus, your password or PIN is required for access. If you have forgotten your password, you can reset it directly in the Acellus App by selecting 'Forgot your PIN?' on the GoldKey sign-in prompt and following the verification steps via phone or email for a reset. For reset instructions and access, visit: https://powerhomeschool.org/support/resetting-goldkey-pin-password
- Removal of parental control features such as tutor mode, which was locked behind an additional paywall requiring extra payment and preventing progress tracking.
- Sudden changes and lack of notification from the company regarding policy and service modifications.
- Increased costs that are difficult to manage alongside other expenses like therapies.
- Concerns over controversial content including allegations of racist and sexist material in the curriculum.
- Questionable credentials of the founder and negative reputational impacts leading some educational boards to drop the program.
- Data deletion without consent, impacting the ability to provide portfolios or proof of work for state homeschooling requirements.
- Accusations and distrust from the company towards families, such as accusations of cheating for using course content as intended.
- Overall dissatisfaction with business practices and perception that the company prioritizes money over clients and students.
- Desire to switch to other programs perceived as better or more transparent options.
You can cancel your Power Homeschool subscription and student accounts at any time through your parent account dashboard, with the cancellation taking effect at the end of the current billing cycle. However, payments made prior to cancellation are non-refundable, so you should be aware that you won't receive any refund for the billing period already paid. There are no early-cancellation fees, but cancellation does require you to follow their process online, and once canceled, the account will be deactivated though you can reactivate it anytime by making a payment.
Before cancelling your Power Homeschool subscription, it is important to save or print any student reports you need, as access to many reports will be lost once the account is inactive. You can pause individual student accounts to stop charges without fully cancelling, or cancel all accounts, which will deactivate them at the end of the billing cycle. Upon cancellation, the student's work is archived and saved, so you can reactivate the account anytime by making a payment. Keep in mind that cancelling stops all billing and access but preserves progress for future use.
- Parent account login details (to access the Acellus App or Power Homeschool parent dashboard)
- Access to the 'Manage Account' section in the parent portal
- Knowledge of which student account(s) to cancel, pause, or withdraw
- Student Acellus ID (especially if canceling by phone or email)
- Parent account email address (especially if contacting support)
- Ability to save or print student reports before cancellation or pausing
- Knowledge of auto-renewal settings and option to disable it
- Knowledge of current billing period (to understand when service ends and refunds policy)
- Contact information for Power Homeschool (phone or email, if canceling via support)
- Understanding of the difference between pausing and canceling (pause = temporary inactivity, cancel = deactivate all students/end billing)
- Reactivation date (if pausing a student account)
We've actually written a step by step guide on how to get a refund from Power Homeschool. Check it out!
The Easiest Way to Cancel Power Homeschool
If you’re frustrated trying to cancel your subscription, membership, or bill from Power Homeschool—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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