PreTSA Pass is a company that helps you get your TSA PreCheck pass easily by assisting with filling out and submitting the application without errors. They provide expert support through the whole process, including correcting any mistakes and offering 24/7 help by email. You'll get billed a one-time processing fee of $149.95 for their services, but the actual TSA PreCheck membership fee of $85 is paid separately to the government. If your application is denied because of something they did, they even refund their service fee, so it’s kinda a safe and simple way to get your TSA PreCheck pass.
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Based on search results and user reviews, it appears difficult to cancel a subscription or membership with presta-pass-us due to lack of clear cancellation instructions on their official site and reports indicating scam-like behavior. Users likely face delays and lack of straightforward communication channels during the cancellation process.
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How to Cancel pretsa-pass-us: Step by Step
If you purchased through Credit Card:
- Log in to your account on the PreTSA Pass website.
- Go to the Account Settings section.
- Select Subscription Management.
- Click on Cancel Subscription and follow the prompts to confirm your cancellation.
If you purchased through PayPal:
- Log in to your PayPal account.
- Navigate to Your Payments and find the PreTSA Pass payment.
- Select Manage Subscription.
- Click on Cancel Subscription and confirm the action.
If you purchased through Customer Service:
- Contact PreTSA Pass customer service via the information provided on their website.
- Inform the representative that you wish to cancel your subscription.
- Follow any additional instructions they provide to complete the cancellation.
Tips & Tricks for Canceling pretsa-pass-us
- Act quickly: Attempt to cancel immediately after payment, ideally within minutes.
- Dispute via credit card: If unable to cancel directly, contact your credit card company to dispute the charge.
- Use firm but polite language: Clearly state you want to cancel and request a refund; avoid aggressive language but be assertive.
- Reject partial refunds initially: Companies may offer partial refunds; users have found negotiating can sometimes yield a better outcome.
- Accept partial refunds reluctantly if stuck: Some users accepted 50% refunds to avoid lengthy disputes or chargebacks.
- Document all communications: Keep records of emails, calls, and responses as evidence if escalations are needed.
- Understand terms and conditions: Be aware the company may have stringent policies and fees for cancellations or collections.
- Be prepared for silence or ignored contacts: After agreeing to partial refunds, some users experienced no further responses and had to rely on credit card disputes.
- Timing matters: Attempt cancellation before any appointment or service is finalized to increase chances.
- Use chargeback as last resort: If the company does not respond or cooperate, initiate a chargeback with your bank or credit card issuer.
pretsa-pass-us Customer Service Info
If you need assistance, here's how you can get in touch with pretsa-pass-us's support team.
Cancel pretsa-pass-us Script
Script
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Dear Presta Pass Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal circumstances, I am unable to continue with the service at this time.
Please confirm the cancellation and any final billing details. I appreciate your assistance with this matter.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
PreTSA Pass charges a non-refundable membership fee paid directly to the government, which is valid for 5 years. They also charge a service fee of $149 for help with the application, which has a refund guarantee if the application is rejected due to an error on their part and cannot be fixed. The cancellation policy essentially centers around the non-refundable membership fee and a refund guarantee on the service fee for errors caused by PreTSA Pass.
To cancel your subscription with pretsa-pass-us.com, you will likely need your account password as the site requires account authentication for managing subscriptions. They offer support via phone at (321) 325-8279 and email, but no unauthenticated subscription cancellation method was found. If you need to reset your password, you can typically do so on their login page, often found at https://pretsa-pass-us.com/login or by looking for a "Forgot Password" option there. Calling their support can also guide you through the process if needed.
- Application denial due to errors: Customers want refunds if their application is rejected because of an error on their form and PreTSA Pass cannot fix it.
- Errors in form submission: People cancel or request refunds when errors in their submitted application cause delays or rejection.
- Unsatisfactory service: If the assistance provided does not help in securing the TSA PreCheck membership, customers may want to cancel.
- Change of mind or plans: Customers might cancel if they decide they no longer want or need the TSA PreCheck service.
- Non-refundable government fees: Customers might want refunds but are informed that the TSA PreCheck government membership fees are non-refundable.
- Processing fee issues: Refunds are subject to a processing fee deduction if the order is incomplete or canceled.
PreTSA Pass does not clearly state any typical subscription cancellation or early termination policies directly on their main terms pages. However, they do charge fees to cover their expert services, and if your account is referred to collections, you may face a 35% fee plus expenses related to attempts to recover owed amounts. There is no clear mention of contracts, lock-ins, or early cancellation fees preventing cancellation, but fees related to collections could be a landmine to be aware of if payments are missed or disputed.
Before cancelling your PreTSA Pass subscription or membership, know that you will lose access to the expert help and services provided to assist with your TSA PreCheck application. The service fee you paid for this assistance is refundable only if your application is rejected due to an error on the application but the actual membership fee paid to the government is non-refundable. Cancelling means you will no longer have the benefits of expedited TSA PreCheck airport screening that the membership provides. Make sure to consider these points before proceeding, as once cancelled, access to these specific services and features will be terminated.
- Account holder's full name
- Email address associated with the account
- Order or confirmation number (if available)
- Reason for cancellation (optional, but may be requested)
- Last four digits of payment method (may be required for verification)
- Contact information (such as phone number, if different from account email)
We've actually written a step by step guide on how to get a refund from pretsa-pass-us. Check it out!
The Easiest Way to Cancel pretsa-pass-us
If you’re frustrated trying to cancel your subscription, membership, or bill from pretsa-pass-us—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to pretsa-pass-us?
IDEMIA TSA PRECHECK, CHECKCARD 1017 IDEMIA TSA PRECHE XXXXX12124 MI MDB, IDEMIA TSA PRECHECK MA 04/19, IDEMIA TSA PRECHECK MA 10/06, IDEMIA TSA PRECHECK MA 12/25
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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