RemotePC offers a service that lets you remotely access your computer from anywhere, supporting PC, Mac, and Linux. They provide features like file transfer, remote printing, chat, and multi-monitor support. Subscriptions are based on the number of computers you want to access, with pricing plans that include yearly fees and discounts for the first year or multi-year purchases. If you use more computers than your plan allows, there’s an extra $20 charge per computer each year, and the service renews automatically with your saved payment method.
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The cancellation process is straightforward and done entirely through the web interface by logging in, navigating to the account section, and confirming cancellation through a pop-up. There are no complex steps or requirement to contact support which makes it relatively easy, but some users might find the multiple steps slightly inconvenient.
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How to Cancel RemotePC: Step by Step
If you purchased through RemotePC directly:
- Go to the RemotePC cancellation page.
- Enter the email address associated with your account.
- Follow the prompts to confirm your cancellation.
- Your account will be canceled, and you will no longer have access to your remote computers.
If you purchased through HelpDesk:
- Log in to your HelpDesk account via your web browser at HelpDesk Login.
- Click on the user icon displayed in the top-right corner.
- Select 'My Account' from the dropdown menu.
- Click 'Cancel my account' under the Profile section.
- A pop-up will appear to confirm your cancellation. Enter the required details.
- Click 'Cancel my account' to complete the cancellation.
Tips & Tricks for Canceling RemotePC
- Document all communication with customer support including dates, times, and representative names.
- Use firm, clear language such as "Please confirm cancellation immediately" or "I expect a confirmation email of cancellation within 24 hours."
- Escalate quickly by asking to speak to a supervisor if the first representative is unhelpful or delays the cancellation.
- Request confirmation in writing via email to have proof of cancellation request.
- Cancel during business hours to ensure your request is handled promptly rather than during off-hours or weekends.
- Use multiple channels if needed: call, email, and live chat to increase chances of successful cancellation.
- Be persistent but polite and follow up regularly until you receive cancellation confirmation.
- Use dispute or chargeback with your bank as a last resort if payments continue despite cancellation requests.
- Watch out for auto-renewal terms and request cancellation well before the renewal date to avoid automatic charges.
- Search for and mention known issues other users report to confirm you are aware of the process and your rights.
RemotePC Customer Service Info
If you need assistance, here's how you can get in touch with RemotePC's support team.
Cancel RemotePC Script
Script
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Dear RemotePC Support,
I hope this message finds you well. I would like to request the cancellation of my RemotePC subscription. Due to changes in my work requirements and the need to reduce expenses, I am unable to continue with the service at this time.
Please confirm the cancellation and ensure that no further charges are applied to my account.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
RemotePC allows you to cancel your account at any time through the web browser account settings, after which your account and any associated user accounts will be suspended, restricting access to remote computers until you reactivate. Auto-renewal is enabled by default but can be disabled via the profile section, and disabling it will suspend the account at the end of the subscription period unless reactivated; upgrades during a current plan require pro-rata payment for the difference. It is recommended to uninstall the RemotePC application post-cancellation to prevent unauthorized access.
To cancel your RemotePC subscription, you do need to log in to your account, which implies having your password initially. When cancelling through the account settings, you are prompted to enter details in a confirmation popup, but a separate password entry is not explicitly required for the full subscription cancellation itself. However, to disable auto-renewal, you will need to enter your password in the confirmation popup. If you forgot your password, you can reset it here: https://www.remotepc.com/forgot-password
- Difficulty in cancellation process: Customers often find it hard to cancel the subscription online and sometimes need to contact customer support or their credit card company for refunds.
- Poor customer service: Complaints about non-responsive or unhelpful customer support.
- Value perception declines: Users feel they are not getting the same value as before or the product does not meet their needs.
- Technical issues: Problems with the software such as small or hard-to-see remote screens.
- Preference for alternatives: Customers switch to other remote desktop solutions with better features or support.
- Billing concerns: Issues related to auto-renewals and unexpected charges leading to cancellations.
- Lack of flexibility: No options to modify or pause the subscription.
You can cancel your RemotePC subscription at any time via their website without contracts, lock-ins, or early cancellation fees. However, if you cancel, your account access will be suspended immediately. Additionally, their refund policy allows a 30-day money back claim on subscription services, but partial refunds may subtract charges for service hours used, non-refundable hardware/software, and any bundle discounts will be adjusted accordingly. So be aware that while cancellation is straightforward, refunds might not cover the full amount depending on usage and purchases made.
Before canceling your RemotePC subscription, know that your account will be suspended immediately upon cancellation, and you will lose access to all remote computers linked to your account. Any associated user accounts will also be suspended, so you won't be able to use any RemotePC services until you reactivate your subscription. It is recommended to uninstall the RemotePC application from your devices after cancellation to avoid any issues. Additionally, if you cancel and your subscription ends (disabling auto-renewal), your ability to connect remotely will be interrupted until you choose to reactivate the account.
- RemotePC account login credentials (username and password)
- Access to the RemotePC website via a web browser
- Ability to navigate to the "My Account" or "Profile" section
- Reason for cancellation (may be required during confirmation pop-up)
- Completion of confirmation steps in the cancellation dialog/pop-up
We've actually written a step by step guide on how to get a refund from RemotePC. Check it out!
The Easiest Way to Cancel RemotePC
If you’re frustrated trying to cancel your subscription, membership, or bill from RemotePC—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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