Repixo is a simple design tool that helps you create custom frames easily within your Canva app. They offer a starter library and a Frame Maker Pro feature that lets you turn anything into a frame. If you see a charge from Repixo, it's likely because you subscribed to their premium features or frame-making tools, which are paid services with no refunds once purchased. So, if you're getting billed, it’s for making your design projects look better with these advanced frame options.
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Cancellation requires sending an email to info@repzo.com with at least 15 days notice before the end of the subscription term. The process is somewhat inconvenient and slow due to the advance notice and no online instant cancellation option, making it harder than average.
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How to Cancel repixo: Step by Step
If you purchased through Repixo directly:
- Visit the Repixo website at repixo.com.
- Log in to your account using your credentials.
- Navigate to the Account Settings or Subscriptions section.
- Find the subscription that you wish to cancel.
- Select the option to Cancel Subscription.
- Follow any additional instructions provided to confirm the cancellation.
If you purchased through a third-party platform:
- Identify the platform through which you made your purchase (e.g., Apple, Google Play).
- Follow the specific cancellation process for that platform.
- For Apple:
- Open the App Store on your device.
- Tap on your profile icon.
- Go to Subscriptions.
- Select the subscription for Repixo.
- Tap Cancel Subscription and confirm the cancellation.
- For Google Play:
- Open the Google Play Store app.
- Tap on the profile icon.
- Select Payments & subscriptions.
- Choose Subscriptions.
- Select the Repixo subscription and tap Cancel Subscription.
Tips & Tricks for Canceling repixo
- Act quickly: Cancel before the subscription renewal date to avoid automatic charges.
- Contact through multiple channels: Use email, in-app chat, and social media to escalate your cancellation request when initial attempts fail.
- Be firm and clear: State explicitly that you want to cancel and do not want to be charged again.
- Request confirmation: Always ask for cancellation confirmation emails or messages to have proof.
- Check payment platform: If subscribed via Apple or Google, cancel directly through their subscription services, as Repixo might not handle those.
- Use timing to your advantage: Cancelling during off-hours or weekends can sometimes trigger faster responses as reps want to close tickets quickly.
- Leverage refund windows: If within refund periods (like 15 days), mention this to request a refund if charged after cancellation.
- Beware of automated replies: If stuck in automation loops, try to find a human contact or use forums to find direct emails or phone support.
- Document your attempts: Save screenshots, messages, and emails in case you need to escalate further.
- Try unsubscribing via app stores first: Many users report success cancelling through Apple App Store or Google Play rather than Repixo’s site.
repixo Customer Service Info
If you need assistance, here's how you can get in touch with repixo's support team.
Cancel repixo Script
Script
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Dear Repixo Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my personal circumstances, I am unable to continue with my membership at this time.
I appreciate the services provided but feel that it is best for me to discontinue my subscription for now. I would greatly appreciate your assistance with this cancellation.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Repixo (Repzo) subscriptions renew automatically each month and can be canceled anytime by emailing info@repzo.com with at least 15 days' notice before the term ends. There are no refunds or credits for partial months or unused services, and subscription data is deleted upon cancellation. New customers have a 15-day no-obligation cancellation period for a refund minus a minor service charge; after that, subscriptions continue as per the payment plan with no refunds.
To cancel your Repixo subscription, you typically need to be logged into your account, which requires your password. Repixo does not appear to offer phone or unauthenticated chat support for cancellations. If you have forgotten your password, you can reset it here: https://www.repixo.com/reset-password. This ensures your account security during the cancellation process.
- Customer wishes to cancel their account (common personal or business reasons).
- Potential fraudulent activity detected or suspected, leading to suspension or termination.
- No refunds offered for mid-month cancellations, affecting customer willingness to maintain subscriptions.
- No refunds or credits for partial periods such as months, quarters, or years upon cancellation.
- The 15-day no obligation cancellation policy applies only to new customers, causing frustration for existing subscribers.
- No refunds on plan upgrades or downgrades, which may deter changes or continuation of service.
- Subscription cost concerns or feeling the service is not a good value (inferred from general subscription cancelation reasons).
- Unmet expectations about the product or service quality.
- Lack of use or changed needs, leading to cancellation of unused or unnecessary subscriptions.
- Customer service issues or dissatisfaction with support and responsiveness.
Cancelling your Repixo subscription is not immediate and requires several steps including contacting your Digital Account Manager with a written request, ensuring all outstanding balances are paid, and removing all sales representatives and licenses in their system. Billing will continue until all these steps are fully completed, and any unpaid invoices remain due even after cancellation, potentially leading to collections if ignored. There is no clear mention of contracts, early-cancellation fees, or lock-in periods, but the multi-step cancellation process and continued billing until completion can be seen as landmines to watch out for.
Before cancelling your Repixo subscription, be aware that you will lose access to all premium features including the growing library of pre-made text warp shapes and realistic 3D text effects. Any custom fonts and advanced text shaping capabilities you currently enjoy will no longer be available. Also, cancelling the subscription may stop your access to newly added features that could enhance your creative projects. Make sure to save any important work or assets before cancelling as access to these tools and contents will be revoked after the cancellation is processed.
- Name associated with the account
- Email address used for registration or subscription
- Order number or subscription ID (if available)
- Reason for cancellation (optional but may be requested)
- Confirmation of identity or ownership (may include answering verification questions or confirming account details)
- Specific mention of Repixo product or service (e.g., "Repixo Canva App" or other product name)
- Clear cancellation request (e.g., "I wish to cancel my subscription")
We've actually written a step by step guide on how to get a refund from repixo. Check it out!
The Easiest Way to Cancel repixo
If you’re frustrated trying to cancel your subscription, membership, or bill from repixo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to repixo?
Repixo charge statement descriptors could appear in different formats, generally including variations of the business or merchant name. Possible descriptors include: Repixo, Repixo.com, Repixo LLC, Repixo Payment, Repixo*Payment, Repixo Services, Repixo Transaction
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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