Riot Games is a company that makes and runs popular video games like League of Legends and VALORANT. They offer services like game play, matchmaking, and player support through accounts you create with them. If you see charges from Riot Games, it’s likely from buying in-game items like skins or unlocking characters, or from a subscription like Xbox Game Pass that lets you access special game content while the subscription is active. So, if you’re getting billed, it’s usually because of buying game stuff or having a subscription that lets you enjoy extra features in their games.
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The process to cancel a subscription or delete an account with Riot Games involves logging in and proving ownership of the account, and potentially submitting a detailed support ticket if the automated account deletion is not accessible. The process is straightforward but requires gathering and submitting specific account information, and there is a 30-day grace period for account deletion, which adds complexity but also provides flexibility to the user.
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How to Cancel Riot Games: Step by Step
If you purchased through Riot Games directly:
- Go to the Riot Games website at riotgames.com.
- Click on the Sign In button and log into your Riot account.
- Navigate to the Account Management section.
- Find the Subscriptions category.
- Select the subscription you want to cancel.
- Follow the on-screen instructions to cancel the subscription.
If you purchased through an app store (e.g., Apple App Store, Google Play):
- Open the App Store or Google Play on your device.
- Sign in with the account used to purchase the subscription.
- Navigate to your Subscriptions section.
- Select the subscription related to Riot Games.
- Tap on the Cancel Subscription option and confirm your cancellation.
Tips & Tricks for Canceling Riot Games
- Contact Riot Games support directly using the "Contact Us" form on their website or merch store page; persistence in communication is key.
- Use clear and polite language emphasizing your intent to cancel and request confirmation; avoid aggressive tone.
- Initiate cancellation or deletion requests well before billing dates to avoid automatic renewals and allow for processing time.
- Follow up regularly on your cancellation request by replying to support emails or reopening tickets to ensure your request is not forgotten.
- Leverage account login activity timing, such as logging in frequently during a brief cancellation window to halt deletion processes.
- Confirm your identity clearly and provide all requested information promptly to avoid delays tied to verification processes.
- Use escalation politely if initial requests fail, by asking to speak to a manager or higher tier support within the ticket system.
- Document all correspondence and keep timestamps in case you need to reference previous conversations during escalations.
- Be aware of automatic renewal policies and cancellation deadlines to strategize the timing of your request to maximize success.
Riot Games Customer Service Info
If you need assistance, here's how you can get in touch with Riot Games's support team.
Cancel Riot Games Script
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Dear Riot Games Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to some personal reasons and changes in my gaming habits, I will no longer be able to continue my membership.
Thank you for your understanding and for the enjoyment your games have provided me during my subscription. I appreciate your assistance in processing this cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Riot Games allows refunds for unused refundable content purchased within the last 14 days, with refunds issued back to the original payment method. Certain items like in-game currency are refundable while others such as champions, skins, and event passes are not. Refund requests can be made through the account purchase history or Player Support, and purchases via third-party platforms must follow those platforms' refund policies. League of Legends and Teamfight Tactics also feature a refund token system for some content beyond 14 days.
To cancel a Riot Games subscription, you generally need to prove ownership of your Riot account, which means you need to be able to sign in. This implies having your password or access to your account. If you don't remember your password, you can reset it by visiting the Riot Games password reset page here: https://recovery.riotgames.com/. They do not appear to offer subscription cancellation without logging in or proving account ownership due to security reasons.
- Accidental purchase of in-game content
- Purchased content unused and within the 14-day refund period
- Bugged or problematic content automatically refunded by Riot in special cases
- Account security issues like account hacking leading to unwanted purchases
- Dissatisfaction with updates (though refunds are not provided for champion update dissatisfaction)
- Non-refundable content confusion leading to refund requests for gifts, boosts, bundles, chests, event passes which are non-refundable
- Desire to avoid multiple charges or unauthorized payments
- Refund tokens usage for specific game purchases (League of Legends and Teamfight Tactics) within 90 days
- Payment method restrictions affecting refund eligibility (e.g., gift cards not refundable)
- Frustration with customer support or refund processing delays
Riot Games allows canceling memberships or subscriptions at any time but does not explicitly mention lock-ins or early cancellation fees. However, when it comes to refunds, there are some restrictions: refunds are only available for unused content purchased within the last 14 days or up to 90 days if you use one of your 3 refund tokens provided per account. Immediate access to digital content usually voids your right to cancel and get a refund, and chargebacks on payments will result in account suspension until repayment. So be aware that while cancellation is generally straightforward, refund options are limited and nuanced with tokens, time limits, and used vs unused content distinctions that could be inconvenient or restrictive.
Before cancelling a subscription or membership with Riot Games, it's important to know that you will lose access to any refunded content, such as in-game premium currency, champions, skins, and certain other purchasable features. Refunds generally apply only to unused content purchased within the last 14 days, and once refunded, this content is removed from your account. Additionally, content that has been used, like played champions or upgraded skins, is typically not refundable. Cancelling may also mean losing ongoing benefits tied to your membership or subscription, so consider your current access before cancelling.
- Riot Games account login credentials (username and password)
- Proof of account ownership (may be required if you can't log in, such as account creation date, original registration location, and the email address used to register)
- Riot ID (how you are seen in-game)
- The server you play on
- Request type (Account Management, Data Requests, or Deletion when submitting a support ticket)
- Ticket subject (such as "Account Deletion" if deleting the account)
- Billing method details (if canceling recurring payments or subscriptions, e.g. PayPal or saved credit card info)
- Receipts or payment screenshots (especially if resolving a billing dispute or refund request)
- Access to PayPal account (if your subscription uses PayPal, required to cancel the recurring agreement through your PayPal automatic payments settings)
- Access to Apple or Google Play account (if the subscription was started through one of these services, needed to manage or cancel via App Store or Google Play subscription management)
We've actually written a step by step guide on how to get a refund from Riot Games. Check it out!
The Easiest Way to Cancel Riot Games
If you’re frustrated trying to cancel your subscription, membership, or bill from Riot Games—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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