Rise Fitness Studio offers fitness classes that you can attend either by buying class packages or subscribing to a membership. Memberships are billed monthly on autopay and require a 3-month commitment. If you subscribe, you manage your memberships through an online account, and the studio only accepts credit or debit card payments. They also have a cancellation policy where you must cancel 2 weeks before auto-renewal and can cancel individual classes up to 8 hours before to avoid fees.
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Cancellation instructions require cancelling a class at least 8 to 12 hours in advance to avoid fees, with a clear cancellation policy but no complex steps or barriers found for cancelling subscriptions or memberships. The website does not provide a detailed direct cancellation process for memberships, suggesting some reliance on contacting the studio, but the process does not appear deliberately difficult or obstructive.
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How to Cancel Rise Fitness Studio: Step by Step
If you purchased through Rise Fitness Studio directly:
- Visit the Rise Fitness Studio website: risebuffalo.com.
- Navigate to the Membership section of the website.
- Look for the membership cancellation policy; it will typically provide details on cancellation requirements.
- Send an email to the customer service email address found on the Contact Us page on their website.
- In your email, include the following details:
- Your full name
- Your membership account number
- Your request to cancel the membership
- The date you’d like your cancellation to take effect (ensure this is 30 days from your email date).
- Wait for a confirmation email verifying your cancellation request.
If you purchased through a third-party app (like Apple or Google Play):
- Open the App Store or Google Play Store on your mobile device.
- Go to your account or subscriptions section.
- Find the subscription for Rise Fitness Studio.
- Select the option to Cancel Subscription.
- Follow the prompts to confirm the cancellation.
- Check for a confirmation email regarding your cancellation.
Tips & Tricks for Canceling Rise Fitness Studio
- Act confused or claim you have moved and cannot come in to sign cancellation forms in person; mention moving to a nearby town to expedite cancellation.
- Email the gym directly for cancellation requests and keep a copy of your communication as proof.
- Send your cancellation request early, ideally 30 days before billing date to avoid charges.
- Use firm but polite language stating that you want to terminate the membership immediately and request written confirmation.
- Try changing address on their portal to a California address, if applicable, as California has strong consumer protections allowing online cancellation.
- Be persistent with phone calls and emails and escalate to a manager or supervisor if front-line staff resist.
- Document all your interactions including dates, names, and what was said.
- If unauthorized charges continue, dispute the charges with your credit card company and block payments.
- Time your cancellation around billing cycles so you can minimize fees.
- Refuse to pay cancellation fees if the policy is unclear or you have evidence of moving or hardship.
Rise Fitness Studio Customer Service Info
If you need assistance, here's how you can get in touch with Rise Fitness Studio's support team.
Cancel Rise Fitness Studio Script
Script
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Subject: Membership Cancellation Request
Dear Rise Fitness Team,
I hope this message finds you well. I am writing to formally request the cancellation of my gym membership. Due to personal reasons, I will no longer be able to continue my membership with you.
As per your cancellation policy, I understand that this request requires a 30-day notice period. Please let me know if you need any further information from my side to proceed with the cancellation.
Thank you for your assistance. I have enjoyed my time at Rise Fitness and appreciate the services provided.
Best regards,
[Your Name] [Your Email] [Your Phone Number]
Frequently Asked Questions
Rise Fitness Studio requires cancellation of classes at least 8 hours prior to class time to avoid a $10 late fee. Memberships for 1 month, 3 months, and 6 months require a credit card on file, and a no-show results in loss of the class or a $10 fee for unlimited members. There is no further detailed information publicly available regarding the overall membership subscription or billing cancellation policy on their official site.
To cancel your subscription at Rise Fitness Studio, you do not need your password. The cancellation process requires filling out a membership cancellation form with your first name, last name, email, and phone number, and there is no mention of password requirement during cancellation. However, if you need to reset your password for other purposes, you can use the "Forgot Password" link located under the Sign In button on the Rise login page. You can find more details on password issues and reset at this link: https://help.rise.com/en/articles/3120743-how-to-fix-sign-in-issues
- Lack of time to attend sessions or use the facilities.
- Lack of motivation to continue regular workouts.
- Not achieving desired fitness results.
- Boring or uninspiring classes that fail to engage members.
- Classes scheduled at inconvenient times for the member.
- High cost or financial difficulties causing members to cut expenses.
- Relocation or moving away from the gym's location.
- Poor customer service experiences at the studio.
- Lack of sense of community or connection with other members or staff.
- Limited variety in workouts or experiences offered.
- Poor gym experience including inadequate equipment or facilities.
- Medical reasons such as injuries that prevent working out.
Rise Fitness Studio requires a credit card to be kept on file for all memberships (1 month, 3 month, and 6 month). Classes must be canceled at least 8 hours prior to avoid a $10 late fee, and a no-show will either result in loss of class or a $10 fee for unlimited members. No detailed cancellation policy for memberships or subscriptions is openly provided on their website, and no explicit mention of the ability to cancel membership anytime without fees or lock-in contracts is found. Be prepared for potential contract terms, early cancellation fees, or minimum commitments that are not clearly disclosed online, so ask directly before signing up.
Before cancelling your subscription or membership at Rise Fitness Studio, it's important to note that all classes must be canceled at least 8 hours prior to the class time to avoid a $10 late fee. If you are a member, a credit card must be kept on file for all 1 month, 3 month, and 6-month memberships. Missing a class without notice will result in loss of that class session or a $10 fee if you have an unlimited membership. Upon cancellation, you will lose access to all class schedules and studio amenities associated with your membership.
- Full name on account
- Email address associated with your membership
- Phone number linked to the account
- Membership or account number (if applicable)
- Reason for cancellation
- Last four digits of the credit card or bank account used for billing
- Preferred cancellation effective date
- Written request or confirmation by email (may require sending to RiseBuffalo@gmail.com)
- Minimum notice period (such as 30 days)
We've actually written a step by step guide on how to get a refund from Rise Fitness Studio. Check it out!
The Easiest Way to Cancel Rise Fitness Studio
If you’re frustrated trying to cancel your subscription, membership, or bill from Rise Fitness Studio—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Rise Fitness Studio?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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