RoboForm is a password manager that helps you save and manage your passwords securely. They offer a Free plan that lets you store unlimited passwords on one device with basic features like cloud backup and emergency access. For $1.66 per month (billed yearly), their Premium plan adds support for unlimited devices and priority customer support. They also have a Family plan that covers up to 5 people with all the Premium features, costing $2.66 per month billed annually. So, if you see a charge from RoboForm, it’s likely for one of these subscription plans that help keep your passwords safe and easy to use across devices.
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The cancellation process is straightforward, involving just a few clicks within the user's RoboForm account settings or through their purchase platform (PayPal, iOS App Store, Google Play Store). Clear instructions are provided, making it easy for most consumers to complete without significant hurdles.
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How to Cancel RoboForm: Step by Step
If you purchased through the RoboForm Website:
- Go to the RoboForm Start Page.
- In the top right corner, click on your account's email.
- Select Settings from the menu.
- Select License & Billing from the column on the left.
- Toggle the option for Auto Renewal Status to the OFF position (gray).
If you purchased through PayPal:
- Log in to your PayPal account.
- For the old PayPal interface:
- Go to the Profile page.
- Select My Money.
- Click on My Preapproved Payments.
- Select the RoboForm recurring payments profile and cancel it.
- For the new PayPal interface:
- Click on the Gear (settings) button.
- Select Payments.
- Click on Manage Automatic Payments.
- Select the RoboForm subscription you would like to cancel.
- Click the Cancel option.
If you purchased through the iOS App Store:
- Open the Settings app on your iOS device.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and select the RoboForm subscription.
- Tap Cancel Subscription.
If you purchased through the Google Play Store:
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines).
- Tap on Subscriptions.
- Find and select the RoboForm subscription.
- Tap Cancel Subscription.
Tips & Tricks for Canceling RoboForm
- Start cancellation requests via the online account portal but be prepared to escalate if it doesn’t process.
- Use clear, firm language
- Document all communications and keep copies of cancellation confirmations or support replies.
- Turn off auto-renewal through the "Licenses" section in the RoboForm account first to avoid automatic billing.
- Reach out via direct email or phone to support if the online method fails or to escalate.
- Request refunds firmly within the 30-day window and provide purchase details.
- If purchased through third parties (Apple App Store, Google Play, PayPal), manage cancellation there to stop charges.
- Back up any stored passwords or data before cancellation to avoid loss.
- Use timing, such as just before renewal dates, to increase chances of a refund or easy cancellation.
- If encountering resistance, politely but firmly escalate the issue mentioning consumer protection or payment dispute options.
RoboForm Customer Service Info
If you need assistance, here's how you can get in touch with RoboForm's support team.
Cancel RoboForm Script
Script
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Dear RoboForm Support,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to recent changes in my personal circumstances, I am unable to continue with the service at this time.
I appreciate the service you provide and thank you for your understanding. Please confirm the cancellation and any final billing details at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
RoboForm allows users to cancel auto-renewal of their Premium subscription via the RoboForm Start Page settings or through the payment platform they used (PayPal, iOS App Store, or Google Play Store). Refund requests can be made by contacting RoboForm directly within 30 days of purchase. This ensures users stop future billing while retaining access until the subscription period ends.
To cancel your RoboForm subscription, you generally need to be logged into your RoboForm account, which implies having your password. From the RoboForm Start Page, after logging in, you go to Settings, then License & Billing to turn off auto-renewal. If you purchased your subscription through PayPal, iOS App Store, or Google Play Store, you need to manage cancellation through those platforms respectively. If you've forgotten your RoboForm password, you can reset it here: https://online.roboform.com/resetpassword.
- Difficulty with automatic renewal cancellation
- Problems accessing the RoboForm account
- Issues using the software on their computer (e.g., functionality problems)
- Desire to manage or stop recurring payments on third-party platforms (PayPal, iOS App Store, Google Play Store)
- Requesting refunds shortly after purchase due to dissatisfaction
- Mobile app is clunky, unresponsive, and has autofill issues
- Duplication issues complicate password management and sharing
- Unfriendly admin panel interface
- Limited business customer support options, lacking chat or phone support
- Poor integration with local (non-web) applications
- Desire for richer text support in safe notes
- Business site interface is not intuitive or user-friendly
- Delays in accessing shared credentials through business mobile app features
RoboForm has a 30-day refund policy for new license purchases, but refunds are not available for discounted or business licenses, nor after 30 days from purchase. Subscriptions auto-renew 14 days before expiration (or on expiration day for Apple/Google), and users must manually disable auto-renew to avoid being charged for the next cycle. If you terminate after 30 days from the last renewal, no refund is provided, and non-payment can lead to automatic account termination and data deletion after 30 days, so be sure to cancel early to avoid getting locked in or losing data.
Before cancelling your RoboForm subscription, know that you will lose access to premium features such as advanced password management, multi-device sync, and priority customer support. Cancelling stops the auto-renewal, but your subscription remains active until the current paid period ends. If you delete your account entirely, the process is irreversible and all stored data, including passwords and form fills, will be permanently lost. To continue using RoboForm after account deletion, you will need to create a new account from scratch.
- RoboForm account email address (used to purchase the subscription or membership)
- Access to RoboForm Start Page (to manage your subscription settings)
- Log-in credentials (account email and password)
- Master Password (required when deleting your RoboForm account)
- Proof of purchase (such as the original email receipt, required if requesting a refund)
- Knowledge of where you purchased (website, PayPal, Apple App Store, or Google Play; cancellation steps vary depending on purchase method)
- Access to payment accounts (PayPal, Apple, or Google account, to cancel recurring payments if purchased through those services)
- Reason for cancellation (may be requested when deleting your RoboForm account)
We've actually written a step by step guide on how to get a refund from RoboForm. Check it out!
The Easiest Way to Cancel RoboForm
If you’re frustrated trying to cancel your subscription, membership, or bill from RoboForm—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to RoboForm?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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