Segpay is a company that helps online businesses handle subscriptions and recurring payments securely and easily. If you've been billed by Segpay, it's likely because you're subscribed to a service that uses them to manage automatic payments on a schedule you agreed to. They make sure your payment info is safe, prevent fraud, and help businesses keep their subscribers happy by managing everything from trial periods to paused subscriptions. Overall, they make subscribing and paying for services online smooth and secure.
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There are multiple clear methods to cancel a Segpay subscription, including an online merchant portal with chat support, phone cancellation, email, or mail. The process is straightforward and typically quick, with detailed instructions readily available on reputable sites.
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How to Cancel Segpay: Step by Step
If you purchased through the Segpay Consumer Portal:
- Visit the Consumer Portal at cs.segpay.com.
- Log in using your account credentials.
- Locate and click on the Cancel Membership icon.
- Select the Cancel My Subscription button to proceed.
- You will receive a confirmation email regarding your cancellation.
If you purchased directly (without the Consumer Portal):
- Gather the necessary information:
- Your email address associated with the subscription.
- Your Purchase ID.
- The first six and last four digits of the credit card used during sign-up.
- Call Segpay at 1.866.450.4000 (U.S. consumers) or +1.954.414.1610 (International consumers) to request cancellation.
- Alternatively, you can send a cancellation request by mail to:
- Segpay
- 220 Hillsboro Technology Dr., Suite 130
- Deerfield Beach, FL 33441
If you want to cancel via an HTTP request:
- Use the following endpoint to make a cancellation request:https://srs.segpay.com/adm.asmx/CancelMembership.
- Include the following parameters in your request:
- UserID: Your username for Segpay Reporting Services (SRS).
- UserAccessKey: Your unique access key for SRS.
- PurchaseID: Assigned Purchase ID for your subscription.
- CancelReason: (can be set to null).
- Submit the request and await the system's response regarding the cancellation status.
Tips & Tricks for Canceling Segpay
- Call your bank or credit card company and dispute the charges, emphasizing that the merchant refuses to stop billing you.
- Request your bank to block Segpay by name to prevent future charges.
- Contact Segpay directly by phone (1-866-450-4000 toll-free or 1-954-414-1610 international) and insist on cancellation.
- Email Segpay at help@segpay.com with a clear cancellation request including your account details.
- Use the Segpay Merchant Portal website (https://cs.segpay.com/) to attempt cancellation.
- Delete stored payment credentials from PayPal or other services used for Segpay billing to cut off payment methods.
- Attempt account recovery on the site you subscribed to (e.g., use "forgot password" to regain access) and cancel directly if possible.
- Escalate by disputing charges after failing merchant cancellation with your bank, as many banks do not question the specifics and side with the cardholder.
- Keep records of all communications and request confirmation emails of cancellation; check spam folders as well.
- Timing matters: Cancel well before the next billing cycle to avoid being charged again.
- Use firm, clear, and polite language stating you want to cancel immediately and expect no further charges.
Segpay Customer Service Info
If you need assistance, here's how you can get in touch with Segpay's support team.
Cancel Segpay Script
Script
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Dear Segpay Customer Service,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. I have decided to discontinue my membership for personal reasons and would appreciate your assistance in processing this cancellation.
Please confirm when my subscription has been successfully canceled. Thank you for your attention to this matter.
Best regards,
[Your Name]
Frequently Asked Questions
Segpay's cancellation policy requires you to notify them directly at least 24 hours before the end of any special introductory or trial offer to avoid automatic renewal, and for regular memberships, a seven days' notice before renewal is needed. You can cancel at any time online, and you'll receive a cancellation confirmation by email; however, membership fees are nonrefundable, and you remain liable for charges until the service termination. Cancellations must be directed to Segpay, and if no cancellation confirmation is received, you should contact them to verify the cancellation.
To cancel your Segpay subscription, you do need some form of authentication, but it's not strictly a password. You can cancel via Segpay's self-service portal at https://cs.segpay.com by providing two out of three identifiers: your email address, the purchase ID, or the first six and last four digits of the credit card used. If you do need to log in and have trouble with your password, you can reset it using the "forgot password" option on the login page of the portal. Alternatively, you can contact Segpay by phone or email for assistance without needing a password.
- Intentional cancellation by the customer for various personal reasons.
- Payment failures, such as expired credit cards or other payment errors causing involuntary cancellations.
- Affordability issues, where customers state "I have to stop for now" due to financial constraints.
- Dissatisfaction during trial periods, leading to cancellation shortly after or during a free trial.
- Unwanted or unexpected charges leading to refund requests or cancellations.
- Subscription no longer needed or relevant to the customer.
- Poor customer service experiences prompting cancellations.
- Complicated cancellation process resulting in frustration and cancellations.
- Technical issues or product quality problems driving customers to cancel.
- Switching to a competitor offering better terms, pricing, or features.
Segpay allows cancellation of subscriptions at any time, but there are some painful catches: you must notify them 24 hours before the end of a trial or special offer period to avoid automatic renewal charges. Membership fees are non-refundable, and you remain liable for charges until the cancellation is fully processed. Additionally, a 'Reserved Funds' hold may remain on your credit card for 7-10 days after cancellation, which Segpay cannot remove, so be wary of these delays and non-refundable fees.
Before cancelling a Segpay subscription, know that you must notify Segpay at least 24 hours before the end of any special introductory or trial offer to avoid automatic renewal charges. Once cancelled, you lose access to ongoing membership features and any services tied to the subscription, and all membership fees paid are non-refundable. Additionally, you remain liable for any charges incurred until the termination of service, and Segpay will send a cancellation confirmation to your signup email, so be sure to verify receipt. Note also that for free trial periods, cancelling may still result in a 7 to 10-day bank hold on funds, and refunds, if issued, are credited only to the original payment method.
- Email address used when signing up
- Purchase ID (from the original confirmation email or transaction record)
- Credit or debit card number (specifically, the first six and last four digits of the card used for signup)
- IBAN Number (if applicable to the payment method used)
- Reason for cancellation (required for email or mail requests)
We've actually written a step by step guide on how to get a refund from Segpay. Check it out!
The Easiest Way to Cancel Segpay
If you’re frustrated trying to cancel your subscription, membership, or bill from Segpay—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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