Sezzle is a service that lets you buy things now and pay for them later in easy installments, usually breaking down your purchase into 4 or 5 payments spread over a few weeks. When you shop online, you choose Sezzle at checkout, pay a small part upfront, and then pay the rest bit by bit without extra interest for most merchants. Sezzle also offers a subscription called Sezzle Premium, which you pay for monthly using a credit or debit card, and this subscription charge will show up on your account as from Sezzle Premium. So if you see a charge from Sezzle, it could be either for your buying installments or for a recurring monthly subscription like premium services.
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The cancellation process for Sezzle subscriptions is straightforward and can be done directly through the Sezzle mobile app by following a few clear steps. There is no need for contact with customer support for basic subscription cancellation, making the process relatively easy compared to many other services, but it does require navigating the app which could be a minor barrier for some users.
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How to Cancel Sezzle: Step by Step
If you purchased through Sezzle Mobile App:
- Login to your Sezzle mobile app.
- Go to the “Accounts” tab.
- Click on the subscription under Memberships.
- Click on the "Cancel Subscription" button.
- Your subscription will be canceled at the end of the current billing cycle.
If you purchased through Sezzle Website:
- Login to your Sezzle account on the website.
- Go to the “Accounts” section.
- Click on Memberships.
- Find your active subscription and click on it.
- Click the "Cancel Subscription" button.
- Your subscription will be canceled at the end of the current billing cycle.
Tips & Tricks for Canceling Sezzle
- Carefully check for hidden subscription opt-in checkboxes during the payment process to avoid accidental enrollments.
- Contact Sezzle support immediately using the app's "Contact Us" feature or by phone for cancellation requests.
- File a support ticket to request cancellation and refunds; users report refunds given within about a week without resistance.
- Request a refund covering the entire subscription period as some users were granted full refunds after escalation.
- Cancel at least 2 days before the next scheduled payment to avoid being charged for the next subscription period.
- Use clear, firm, and respectful language when escalating, outlining your cancellation attempts and referencing the 24-48 hour cancellation policy.
- Document all cancellation attempts including screenshots and timestamps to use as evidence if charges persist.
- Ask for escalation to supervisors or higher management if initial support does not resolve the issue.
- Monitor bank or card accounts for unauthorized charges and dispute charges with your bank if Sezzle continues billing post cancellation.
- Timing cancellations right before the renewal cutoff window can help ensure you are not billed for additional periods.
- Speak directly on phone support if possible as some users note quicker resolution versus email or app ticketing.
- Be persistent but polite - multiple attempts and reminders to support often necessary before cancellation sticks.
Sezzle Customer Service Info
If you need assistance, here's how you can get in touch with Sezzle's support team.
Cancel Sezzle Script
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Hi Sezzle Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Sezzle. Unfortunately, due to personal financial changes, I can no longer continue with this service.
I appreciate the service you provide, but at this time, I need to take this step. Please let me know if you need any further information from my side to process this cancellation.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Sezzle's subscription cancellation policy allows you to cancel your subscription through the Sezzle mobile app by navigating to the "Accounts" tab and selecting "Cancel Subscription." The subscription will be canceled at the end of the current billing cycle, ensuring no further charges occur. It is recommended to make any subscription changes at least 24 hours before the billing date to ensure they take effect.
To cancel your Sezzle subscription, you need to log in to your Sezzle mobile app, which requires your phone number and the 4-digit PIN you set up (not a traditional password). If you forget your PIN, you can reset it at sezzle.com/pin by entering your phone number and following the verification steps. So yes, you do need your login credentials (PIN) to cancel your subscription, but this PIN is reset via phone verification rather than a password. You can reset your PIN here: https://sezzle.com/pin
- Unexpected subscription charges or bills for subscriptions users did not knowingly sign up for.
- Payment method changes without prior notice causing failed payments.
- Late fees resulting from failed payments or missed payment deadlines.
- Issues with subscription cancellation process being confusing or ineffective.
- Resetting of payment streaks to zero after a missed payment, affecting customer's subscription status.
- Requirement of a bank account as the default payment method for scheduled payments, causing dissatisfaction.
- Perceived unclear or unfair cancellation and fee policies leading to requests for refunds.
- Failure to deliver expected customer support to resolve billing disputes or cancellation issues.
Sezzle allows cancellation of subscriptions at any time through their app, with cancellation taking effect at the end of the current billing cycle. There are no early-cancellation fees or lock-ins, but changes should ideally be made 24 hours before the next billing date to avoid being charged for the next cycle. Refunds are generally not provided upon cancellation, so you won't get money back for the current paid period after cancelling.
Before cancelling your Sezzle Premium subscription, know that you will lose access to any premium benefits and features that come with the subscription once the current billing cycle ends. Your cancellation will take effect at the end of the billing cycle, so you can continue to use the premium features until then without extra charges. You will not receive a refund for the subscription fee already paid. It is important to make any changes or cancellations at least 24 hours before the next billing date to avoid being charged for the next cycle.
- Sezzle account login credentials (email and password)
- Access to the Sezzle mobile app or customer dashboard
- Navigation to the Accounts or Memberships tab
- Identification of the subscription or membership to cancel
- Outstanding orders must be paid in full
- Confirmation of cancellation (may be prompted for verification/confirmation within app)
- Cancellation must be done at least 24 hours before the next billing date
- Be aware of any collection status or Sezzle Up enrollment (may restrict cancellation or closing account)
We've actually written a step by step guide on how to get a refund from Sezzle. Check it out!
The Easiest Way to Cancel Sezzle
If you’re frustrated trying to cancel your subscription, membership, or bill from Sezzle—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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