Shipt is a delivery service that helps you get groceries and other items from your favorite local stores delivered right to your door. They offer memberships with a 14-day free trial, and after that, you can choose a monthly plan for $10.99 or an annual plan for $99 per year. With a membership, you get free delivery on orders over $35, but orders under that may have a small delivery fee. They also offer special plans for students and SNAP EBT recipients at a lower monthly price.
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The cancellation process for Shipt is straightforward, involving just a few taps in the app or website to cancel the membership. Alternatively, one can cancel by calling customer support. The process is simple enough for most users to find and complete quickly with clear guidance and confirmation via email.
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How to Cancel Shipt: Step by Step
If you purchased through Shipt directly:
- Log into your Shipt account at shipt.com/login or through the Shipt mobile app.
- Tap Account.
- Tap Shipt Membership Profile.
- Scroll down and tap How to cancel my membership.
- Tap Yes, cancel membership.
- You will receive a confirmation email once your cancellation is processed.
Tips & Tricks for Canceling Shipt
- Call Shipt customer service directly and insist on cancellation; if the first agent won’t help, escalate by asking to speak to a supervisor.
- Cancel shortly before the next billing cycle to avoid an unexpected charge, ideally a few days in advance.
- Document all interactions (dates, times, agent names) to support follow-up if needed.
- Use clear, firm, but polite language, e.g., “I would like to cancel my subscription effective immediately. Please confirm the cancellation and stop all charges.”
- If automatic cancellation fails, request a prorated refund for any unwanted charges after attempted cancellation.
- Check your account online to disable auto-renew or subscription toggles before contacting support to reinforce your cancellation request.
- Leverage social media or Reddit to publicly ask for help or advice if customer service is unresponsive.
- Be persistent—some users reported cancellations not being processed fully on the first attempt.
- If your membership was linked to Target Circle 360, be aware this can cause unexpected cancellations; clarify your membership status in those cases.
- Texting or emailing Shipt support with your order or account details has occasionally helped document cancellation requests.
Shipt Customer Service Info
If you need assistance, here's how you can get in touch with Shipt's support team.
Cancel Shipt Script
Script
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Dear Shipt Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my Shipt subscription. Due to some recent changes in my shopping habits and financial priorities, I find that I am no longer utilizing the service as much as I used to.
I appreciate the convenience Shipt has provided in the past, but I believe it is best for me to cancel my membership at this time. Please let me know if you need any additional information to process my request. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Shipt members can cancel their membership at any time by reviewing their subscription information through their Shipt account or the mobile app, and following the steps to cancel. Alternatively, customers can call Shipt customer support for cancellation assistance. If membership was signed up through Target, cancellation must be done through the Target app or Target Guest Services. A confirmation email is sent once cancellation is complete.
To cancel your Shipt subscription, you need to log into your account, which means you will need your password. The cancellation process is done through your Shipt account either on the website or mobile app. If you don't remember your password, you can reset it at shipt.com/login. Alternatively, you can also cancel by calling Shipt customer support at (205) 259-7798. A confirmation email will be sent once your cancellation is processed.
- Membership charges despite cancellation: Users often report being charged after they have already canceled their membership.
- Difficulty canceling membership: Numerous complaints highlight trouble navigating the cancellation process or cancellation attempts not being processed.
- Poor customer service: Complaints of rude or unhelpful customer support and long wait times to reach assistance.
- Account deactivation without notice: Some users have accounts disabled or terminated without explanation or prior warning.
- Unfair penalties and algorithm issues: Users mention unfair late delivery penalties and wrongful deactivations due to app algorithms.
- Technical issues with the app: Problems such as dropped orders due to app crashes or connectivity problems.
- Billing errors and refund issues: Problems with unrefunded charges and billing mistakes.
- Dissatisfaction with service convenience: For example, moving to new locations where Shipt is less convenient.
- Desire to discontinue relationship: Users wanting to be removed from accounts or stop working with Shipt for personal or professional reasons.
You can cancel your Shipt membership anytime through your account or by contacting support, with no contracts or lock-ins preventing cancellation. However, there are no refunds for monthly memberships, and annual memberships must be canceled within the first month for a full refund; after that, refunds are at Shipt's discretion. Keep in mind that memberships renew automatically, so you need to cancel before your renewal date to avoid being charged again.
Before cancelling your Shipt subscription, know that you can cancel anytime through your Shipt account or by contacting customer support. Once you cancel, you lose access to all Shipt membership benefits immediately if you receive a refund. These benefits include delivery services with discounted fees and exclusive member offers. If you have an annual membership and cancel after the first month, you typically do not get a refund unless under special circumstances, and monthly memberships do not receive refunds. Also, make sure to cancel before the renewal date to avoid automatic charges the next billing cycle.
- Shipt account login credentials (email and password)
- Access to the Shipt Membership Profile within your Account section
- Email address associated with your Shipt account (to receive confirmation and identify the account)
- If subscribing through Target: Target app access or be able to contact Target Guest Services (1-800-591-3869)
- If contacting Shipt support by phone: Phone access to call (205) 259-7798
We've actually written a step by step guide on how to get a refund from Shipt. Check it out!
The Easiest Way to Cancel Shipt
If you’re frustrated trying to cancel your subscription, membership, or bill from Shipt—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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