SKATIE is a company that offers a "Try Before You Buy" service, allowing consumers to try products at home before deciding what to keep, and you only pay for the items you decide to keep. If you keep nothing, there is just a $20 restocking fee. They do not offer traditional subscriptions, but if you see a charge from them, it could be related to this try-before-you-buy service or purchases made through their site. Overall, SKATIE makes it easy to shop by letting you try items first and only pay for what you keep.
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The cancellation requires emailing hello@skatie.com, which is straightforward but may involve waiting for a response. Additionally, if the order has already been processed, cancellation is not possible, adding some complexity and uncertainty for the consumer.
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How to Cancel SKATIE: Step by Step
If you purchased through the Skatie Website:
- Log in to your account on skatie.com.
- Go to the Account Settings section.
- Select the Subscription tab.
- Find the Active Subscription you wish to cancel.
- Click on Cancel Subscription.
- Follow the on-screen prompts to complete the cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap Your Name at the top, then tap Subscriptions.
- Select the Subscription for Skatie.
- Tap Cancel Subscription and confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon, then select Subscriptions.
- Find the Skatie Subscription and tap it.
- Tap Cancel Subscription and follow the prompts to confirm.
Tips & Tricks for Canceling SKATIE
- Be firm and repetitive: When speaking to customer service, consistently state "I want to cancel my subscription" without engaging in their attempts to upsell or retain you.
- Avoid polite negotiation: Companies often use scripts to wear down customers; quickly escalate your tone from polite to firm to signal you won’t back down.
- Request cancellation through the original signup channel: If you signed up online, use online cancellation. If by phone, call instead, as some laws (like in California) require honoring cancellation requests via the signup method.
- Prepare for a multiple-step process: Some users recommend the "rule of three" — initially asking politely, then more firmly, repeating until cancellation is confirmed.
- Document everything: Keep records of all communications, especially if they claim lost returns or deny refunds, as SKATIE has been reported for shady practices.
- Time your cancellation: Try canceling just before renewal to avoid additional charges but prepare for a pushback; persistence is key.
- Ignore company promises: Many users report SKATIE ignores refund policies, so focus on the cancellation demand instead of negotiations.
- Be wary of shipping and return claims: Users say SKATIE charges for return shipping and may claim packages are lost; insist firmly on your rights or escalate if needed.
- Use public pressure if stuck: Posting on forums and review sites about your experience sometimes prompts faster resolution.
SKATIE Customer Service Info
If you need assistance, here's how you can get in touch with SKATIE's support team.
Cancel SKATIE Script
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Hello SKATIE Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to personal circumstances, I am unable to continue with my membership at this time.
I would appreciate your assistance in processing this request at your earliest convenience. Thank you for your understanding and support throughout my time with SKATIE.
Best regards,
Frequently Asked Questions
SKATIE (skatie.com) does not publicly disclose specific details about their membership, subscription, or bill cancellation policies on their website or related FAQ, returns, or terms and conditions pages. For precise information, customers are advised to contact SKATIE directly through their official contact channels.
To cancel your subscription on SKATIE (skatie.com), you generally need to log in to your account, which requires your password. There is no indication that phone support or unauthenticated chat support allow cancellation without password verification. If you have forgotten your password, you can reset it at this URL: https://skatie.com/password. This password reset page helps you regain access to your account so you can manage or cancel your subscription.
- Order shipment delays due to pre-order items holding entire orders without clear communication.
- Incorrect sizing leading to poor fit of swimwear.
- Lack of customer service and refusal to refund money, offering only exchanges with no suitable alternatives.
- Poor product quality such as uncomfortable design features causing pain.
- No returns or exchanges allowed on worn or faulty items.
- Problems with exchange process where exchanged items become out of stock, resulting in loss of both original and exchanged items.
- Hidden or unclear no-return policies especially on discounted items (30% or more off sales).
- Defective or broken products received with refusal for reimbursement or exchange.
- Deceptive business practices including selective posting of positive reviews and negligent customer service.
- Poor communication and rude customer service representatives.
- High shipping costs perceived as ripoffs.
- Frustration with no returns/exchanges even for wrong color or bad fit.
Skatie allows cancellation of orders before they are processed by requesting cancellation via email, but once processed, orders cannot be canceled. There is no explicit mention of a recurring membership or subscription with lock-ins or early-cancellation fees on their publicly available pages, suggesting users can typically cancel purchases before processing without ongoing subscription obligations. Users should be aware that returns may incur restocking fees, and keeping none of the Try Before You Buy items results in a $20 restocking fee, which can be seen as a cost-related consideration when canceling or returning items.
Before cancelling your SKATIE subscription, membership, or bill, be aware that you will lose access to any exclusive content or features that are part of the subscription. If you have any pending orders that have already been processed, these cannot be cancelled. Additionally, cancellation typically means you will no longer have access to the subscription's videos, educational materials, or other member-only benefits. It's also important to contact SKATIE via their support email (hello@skatie.com) to handle cancellations, as stated in their policies.
- Full name associated with the subscription or membership
- Email address used for your SKATIE account or order
- Order number (if cancelling an order or bill)
- Details of the subscription or service you wish to cancel (such as the product, service type, or mobile program)
- Mobile phone number (if cancelling a text/SMS subscription)
- Clear statement of cancellation request (notify SKATIE you wish to stop your service or subscription)
- Preferred contact method for cancellation confirmation (email or phone)
We've actually written a step by step guide on how to get a refund from SKATIE. Check it out!
The Easiest Way to Cancel SKATIE
If you’re frustrated trying to cancel your subscription, membership, or bill from SKATIE—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to SKATIE?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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