Skool is a platform that helps creators manage communities where members can join by subscribing and paying fees. They handle subscriptions and billing for these groups, charging transaction fees per payment and paying creators weekly. Members pay in USD but creators receive payouts in their local currency. If a member cancels, they still have access until the end of their billing cycle, and members can manage their payment info, receipts, and cancellations on their own.
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The cancellation process involves straightforward steps such as navigating to settings, managing subscription or membership, and confirming cancellation. There are no complicated steps or customer service interactions required unless the payment was processed off-platform.
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minutes to cancel a Spotify subscription.
How to Cancel Skool: Step by Step
If you purchased through Skool:
- Click on your Skool Profile picture in the upper right corner.
- Select Settings from the drop-down menu.
- Go to the Communities tab.
- Find the group you want to cancel and click on SETTINGS next to it.
- Click on Manage membership.
- Select Cancel membership to proceed with the cancellation.
- You will remain in the group until the end of your billing cycle.
- If you wish to rejoin, you can subscribe again.
If you purchased through another billing source:
- Navigate to the community settings.
- Click on SETTINGS for the respective group.
- From the Billing tab, select Manage subscription.
- Scroll through the top settings menu horizontally if you are using the app to access the Billing tab.
- Proceed to click on Cancel subscription.
- Once canceled, you will receive a confirmation that your subscription is terminated.
- Everything will be saved for your future reference.
Tips & Tricks for Canceling Skool
- Switch to a different plan first, then cancel the new plan to have your original plan cancelled without penalty.
- Add a cancellation video on the cancellation page to dissuade leaving members by reminding them what they'll lose.
- Cancel during a billing cycle change; some users noted timing their cancellation near price increases can trigger warnings or offers.
- Use clear, firm language when requesting cancellation, mentioning you expect no further charges.
- If online cancellation fails, escalate by contacting support directly or through any available chat or email channels.
- Freeze the card linked to the subscription temporarily; payment decline usually prompts a cancellation email.
- Be persistent; some users report multiple attempts may be required including changing plans or repeatedly requesting cancellation.
- Keep screenshots and confirmation emails as proof in case of disputes.
Skool Customer Service Info
If you need assistance, here's how you can get in touch with Skool's support team.
Cancel Skool Script
Script
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Hello Skool Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to some recent changes in my financial situation, I am unable to continue with my membership at this time.
I appreciate the service and all that I have learned during my time as a member. Please let me know if there are any formalities I need to complete for this cancellation to be processed. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Skool's membership cancellation policy allows members to cancel their membership by going to their profile, clicking on Settings, then under the Communities tab selecting SETTINGS next to the group, and choosing Manage membership to cancel. Membership ends at the conclusion of the current billing cycle. If payment was made off-platform, members must contact the group admins directly to cancel.
To cancel your subscription on Skool, you need to navigate to the Community Settings of the respective group, go to the Billing tab, and then click Manage subscription to proceed with cancellation. This process requires you to be logged in to access these settings, so you will need your password. If you have forgotten your password, you can reset it at this link: https://www.skool.com/reset-password. This will allow you to regain access and cancel your subscription yourself without needing phone or chat support.
- Too many platforms causing lack of cohesion and aesthetic appeal
- Lack of white-labeling options
- Poor customer experience due to multiple log-ins required
- Concerns about mixed discussions for unrelated courses in one community space causing clutter and mess
- Skool works best for aligned communities; those with diverse courses may need other platforms
- Overwhelm and hesitation to invest additional monthly fees into another community platform
- Desire for a more integrated solution with branding and full control over the community
- Fear of spending too much on large courses that do not generate return ("black hole" effect)
Skool subscriptions can be canceled at any time by the admin through the account settings or by emailing their support. However, there are some landmines: subscription fees are non-refundable and paid in advance, meaning you won't get money back for partial billing periods, and the subscription auto-renews indefinitely until canceled. Also, if payment issues occur or terms are violated, Skool can terminate access without refund. There are no explicit lock-in contracts or early cancellation fees, but you do remain liable for fees through the end of the current billing period.
Before canceling a Skool subscription, know that you will lose access to the community and its content at the end of your billing cycle, which means you will no longer be able to participate in discussions or access courses and resources provided in that group. If it's a subscription community, you should inform members about the closure and handle member subscriptions accordingly. Additionally, the community will need to be set to private or managed properly to finalize closure, and any invoices should be downloaded beforehand. If you decide to return, you will need to resubscribe to regain access to the community and its features.
- Account login credentials (email and password) to access your Skool.com account
- Access to the Skool website (skool.com), usually via a web browser
- Navigation to profile or account settings
- Identifying the specific group or community subscription or membership you wish to cancel
- Location of subscription, membership, or billing settings (may be under Subscription Management, Membership Settings, Billing, or Communities tab)
- Review of your subscription details (type, billing cycle, membership level)
- Ability to click or access the “Cancel Subscription” or “Cancel Free Trial” option
- Providing optional feedback (if prompted by Skool)
- Confirmation of cancellation (pressing a “Confirm” button if required)
- Checking for cancellation confirmation (confirmation screen or email notification)
- Contact information for group admin or Skool support (in case you are unable to cancel through the website or the subscription was processed off-platform)
We've actually written a step by step guide on how to get a refund from Skool. Check it out!
The Easiest Way to Cancel Skool
If you’re frustrated trying to cancel your subscription, membership, or bill from Skool—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Skool?
skool.com, SKOOL PAYMENTS, SKOOL COURSE, SKOOL SUBSCRIPTION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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