Skrill is a digital wallet that makes online payments simple and secure using just your email and password. It lets you send and receive money, pay for things online, including gaming and betting sites, and make international transfers quickly with low fees. Consumers might see charges from Skrill if they have signed up for subscriptions or recurring services through merchants that use Skrill for billing. Skrill also offers features for merchants to set up subscription plans and billing cycles, making it easy to handle automatic or repeated payments.
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Cancelling a subscription on Skrill generally requires logging into the account and manually stopping recurring payments or subscriptions through the payment or subscription management settings. The instructions are somewhat clear but not prominently highlighted, making it slightly inconvenient but still straightforward.
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How to Cancel Skrill: Step by Step
If you purchased through Skrill Prepaid Mastercard:
- Log in to your Skrill account.
- Go to the Skrill Card section.
- Select the option to cancel your Skrill Prepaid Mastercard.
- Confirm the cancellation.
- Your remaining funds will remain available in your Skrill account.
If you purchased through 1-Tap payments:
- Log in to your Skrill account.
- Navigate to Settings.
- Click on Subscriptions and 1-Tap payments.
- Select the subscription you want to cancel.
- Follow the prompts to confirm cancellation.
Tips & Tricks for Canceling Skrill
- Start cancellation requests via Skrill’s website to officially trigger the process, but be prepared for delays and lack of direct confirmation.
- Record all communications—save emails, chat transcripts, and screenshots as proof of cancellation attempts.
- Use direct, clear language stating you want to cancel immediately and expect no further charges.
- Contact Skrill support multiple times via chat and email to escalate if the first contact is ignored or delay tactics are used.
- Dispute the charge through your bank or card issuer if Skrill continues charging after cancellation.
- Cancel subscriptions close to renewal date with follow-ups right after to reduce the chance of being charged for another cycle.
- Ask for a confirmation email or cancellation reference number as proof and leverage this if charges continue.
- Push for refunds if wrongly charged post-cancellation by clearly stating you expect a refund for any post-cancellation fees.
- Ask for cancellation confirmation outside Skrill’s platform, like via email, to have formal proof.
- Be patient and persistent: several users mention that getting cancellation acknowledged can take weeks, so keep follow-ups consistent.
Skrill Customer Service Info
If you need assistance, here's how you can get in touch with Skrill's support team.
Cancel Skrill Script
Script
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Dear Skrill Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Skrill. Due to changing financial circumstances, I am unable to continue with my current billing plan.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Skrill's cancellation policy for recurring payments requires you to both contact Skrill and notify the merchant to cancel future payments. Simply contacting your card issuer or bank to reverse transactions is not sufficient; payments made before cancellation notification remain your responsibility. Refunds are possible for unauthorized or unexpected charges if requested within eight weeks of the payment date, subject to Skrill's review.
To cancel a subscription or close your Skrill account, you need to log into your account, which requires your password. Skrill does not provide subscription cancellation or account closure without logging in. If you have forgotten your password, you can reset it at this link: https://www.skrill.com/en/password/reset/
- Verification issues: Cancelling due to personal details not being verifiable by Skrill.
- Account restrictions: Account closure for having multiple accounts or registering fake details.
- Geographical limitations: Skrill no longer operating in the user's country or access from a non-serviced country.
- Violation of Terms & Conditions: Fraudulent activity, money laundering, terrorism financing, or other illegal activities.
- Underage accounts: Accounts created by minors are closed.
- Transaction failures: Issues with declined transactions causing users to stop or cancel usage.
- Refund requests: Refunds due to unauthorized transactions or non-delivered goods/services.
- Withdrawal issues: Returned withdrawals or currency conversion fees causing dissatisfaction.
- Finality of transfers: Skrill to Skrill transfers are final and irreversible, leading to cancellations if mistakes occur.
- Merchant disputes: Non-receipt of goods or services prompting cancellation and refund demands.
- Crypto withdrawals: Non-refundable withdrawals to crypto wallets could cause cancellations.
- Account restrictions or closures: May prompt users to cancel memberships or bills with Skrill.
- Customer service: Delays in resolving account issues or refund requests.
Skrill allows you to cancel your account and subscriptions at any time by submitting a request through their support. However, you need to notify both Skrill and the merchant for recurring payments. There are no contracts, lock-ins, or early cancellation fees, but be aware that you must actively cancel and inform the merchant to avoid ongoing charges. Also watch out for inactivity fees in some cases, which Skrill may apply if the account remains unused for a long period.
Before cancelling a Skrill subscription or closing your Skrill account, you should know that you must first spend or withdraw all available funds and ensure there are no pending transactions. If you have any leftover balance less than 6 EUR, a monthly inactivity fee may apply until the balance is zero or the account is reactivated. Upon closing your account, you will lose any Knect loyalty points you have accumulated. Additionally, if you have a Skrill Card, it will be deactivated and become unusable after the account is closed. It is also important to note that closing your Skrill account is free as long as your balance is zero.
- Skrill account login credentials (to access account and settings)
- Access to the Skrill Wallet dashboard
- Subscription or payment details (such as merchant name and payment reference)
- consumerId (unique subscription/account identifier, if available)
- Amount or billing information (such as maxAmount or payment frequency, if managing multiple subscriptions)
- Knowledge of where recurring/1-Tap payments are managed (via "Subscriptions and 1-Tap payments" in Settings)
- Access to email associated with Skrill account (to monitor confirmation or cancellation emails)
We've actually written a step by step guide on how to get a refund from Skrill. Check it out!
The Easiest Way to Cancel Skrill
If you’re frustrated trying to cancel your subscription, membership, or bill from Skrill—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Skrill?
Skrill, Skrill.com, Skrill Payment, Skrill Money Transfer, Skrill Merchant, Skrill Services, Skrill Limited, Skrill Processing
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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