SmartSupp offers live chat and chatbot services for websites, helping businesses interact with their visitors. They provide subscriptions where you can choose different packages like Standard or Pro, and pick how many chat agents or chatbot conversations you want. Billing is handled via monthly or yearly subscriptions with automatic renewal, and you can update your payment info anytime. If you're seeing charges from them, it's likely for one of these subscription plans you purchased to use their chat services.
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The cancellation process for SmartSupp involves several clear steps directly on their website, primarily through the billing settings where users deactivate automatic renewal and confirm cancellation. The instructions are straightforward and mostly self-explanatory, though contacting customer care may be necessary for yearly subscriptions, which slightly increases the complexity.
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minutes to cancel a Spotify subscription.
How to Cancel SmartSupp: Step by Step
If you purchased through Smartsupp.com:
- Log in to your Smartsupp account.
- Go to the Billing section.
- Click on "Turn off auto-renewal" to cancel your subscription renewal.
- You can also choose to remove your payment method details from your account if you prefer.
- Alternatively, if you wish to delete your entire account, this will also cancel your subscription:
- Select Account Settings from the menu.
- Choose Delete Account and follow the instructions.
- If needed, you can also send a termination notice via email to Smartsupp using the email registered with your account.
Tips & Tricks for Canceling SmartSupp
- Initiate cancellation early: Start the process as soon as you decide to cancel to avoid additional charges.
- Use clear and firm language: Clearly state that you want to cancel your subscription permanently and request confirmation.
- Document all communication: Keep records of emails, chat messages, or any correspondence as proof of your cancellation request.
- Check billing timelines: Cancel just before the renewal date to prevent the next billing cycle from charging you.
- Use trial period to cancel risk-free: If in a trial phase, cancel within the trial period to avoid payments.
- Escalate if ignored: If your cancellation request is not acknowledged, try contacting support repeatedly or escalate to a supervisor or through social media.
- Ask for cancellation confirmation: Ensure you receive explicit confirmation that your subscription has been cancelled.
- Request refund if applicable: Try to get a refund if you were charged after you attempted to cancel, especially if within refund window.
- Be persistent and polite: Sometimes repeated, polite follow-ups lead to successful cancellation.
- Leverage public forums for leverage: Mention that you will share your experience on public forums if your cancellation is not processed.
SmartSupp Customer Service Info
If you need assistance, here's how you can get in touch with SmartSupp's support team.
Cancel SmartSupp Script
Script
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Hello SmartSupp Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After reviewing my current needs, I have decided to discontinue my service at this time.
I appreciate your assistance in processing this cancellation. Thank you for your understanding.
Best regards,
Frequently Asked Questions
SmartSupp allows you to request a full refund for any reason within 15 days of completing your first payment, but this refund only applies to the first payment. To cancel your subscription and stop automatic renewal, you must turn off the automatic renewal feature in your account; otherwise, your subscription will renew automatically according to the billing period. For additional assistance, you can contact SmartSupp support via the chat box in your dashboard.
To cancel your SmartSupp subscription, you need to turn off automatic renewal via your user account. This action requires you to log in, so yes, you will need your password to access your account and manage subscription settings. If you have forgotten your password, you can reset it by going to the SmartSupp login page and clicking the 'Forgot password?' link to initiate the reset process. Unfortunately, there is no direct reset password URL found, but the reset option is available on the login page at https://www.smartsupp.com/login/.
- Multilanguage setup available only via API, complicating usage for some users
- Notifications sometimes take too long, causing missed visitors under 1 minute
- Difficult follow-up on missed chats or customers after they leave
- Emails containing chat follow-ups often go to spam
- Cannot send files over chat, limiting functionality
- Pricing too high compared to competitors
- Customer service rated low by some users
- Limited features, with requests for better AI in automated communications and improved customer metrics
- Users desire more customization features like adding logos
- Switching to other tools due to pricing and payment options
- Need for faster notifications and better follow-up capabilities
SmartSupp uses automatic renewal for subscriptions, which means your subscription will keep renewing unless you turn off this feature in the payment section. You can cancel your subscription at any time, and there are no early cancellation fees or lock-in contracts, but once canceled, your account will be blocked after your subscription period ends. Be aware you must request a cancellation before the billing cycle ends to avoid being charged for the next period, and although a full refund is possible within 15 days of the first payment, this applies only to that initial payment.
Before cancelling your SmartSupp subscription, it's important to know that you will lose access to all the premium features associated with your paid plan. This includes live chat, chatbots, video recordings, and other advanced customer support tools that are not available on the free plan. If you have a yearly subscription, the cancellation will take effect at the end of your billing cycle, so you will still be able to use the paid features until then. Monthly subscriptions can be cancelled at any time and you will receive a confirmation email once the cancellation is processed. Keep in mind that after cancellation, you will revert to the free tier with limited functionality.
- Login credentials (email and password) for your Smartsupp account
- Access to Billing settings within your Smartsupp dashboard
- Knowledge of your subscription type (monthly or yearly)
- Ability to identify and manage automatic renewal (using the pencil icon next to "Automatic renewal" in Billing settings)
- Confirmation of cancellation via the confirmation button within the dashboard
- Access to the email account used for Smartsupp (to receive cancellation or confirmation emails)
- Contact information for Smartsupp Customer Care (if issues arise or for manual assistance with certain changes, especially for yearly subscriptions)
- Password (default login) if your account used Google or Apple login; needed to set a password before deletion
- Awareness that deletion is irreversible and that all data will be immediately lost after cancellation/deletion
We've actually written a step by step guide on how to get a refund from SmartSupp. Check it out!
The Easiest Way to Cancel SmartSupp
If you’re frustrated trying to cancel your subscription, membership, or bill from SmartSupp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to SmartSupp?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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