Snap Fitness offers 24/7 gym access with flexible membership plans that let you workout anytime and anywhere, including access to all their clubs globally. They typically charge monthly fees for memberships, which can differ based on the level of commitment, like month-to-month or annual plans. If you see billing from them, it's likely for a gym membership subscription that covers fitness access and sometimes additional services like the Snap app for managing your workouts. You can usually update billing info or pause your membership if needed.
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Snap Fitness requires a 30-day notice for cancellation and several methods are available including in-person, phone, certified mail, and email, but no online cancellation option. The process involves filling out forms and obtaining confirmation, which adds some complexity but is not extremely difficult.
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How to Cancel Snap Fitness: Step by Step
If you purchased through Snap Fitness directly:
- Contact your home club: Reach out to your Snap Fitness location directly via phone or email.
- Fill out a cancellation form: If required, fill out the cancellation form provided by the club.
- Provide advance notice: Give a 30-day written notice for your cancellation (check if your club has different notice requirements).
- Receive confirmation: Ensure to receive a confirmation of your cancellation via email or print for your records.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name: Access your Apple ID and subscriptions.
- Tap Subscriptions: Look for Snap Fitness in your list of subscriptions.
- Tap on Snap Fitness: Follow the prompts to cancel the subscription.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on your profile icon: Go to 'Payments & subscriptions.'
- Tap on Subscriptions: Find Snap Fitness in the list.
- Tap Cancel Subscription: Follow the instructions to complete the cancellation.
Tips & Tricks for Canceling Snap Fitness
- Email your cancellation request directly to the person or department handling cancellations, keep copies of all emails as proof.
- Expect a 30-day notice period from the date your cancellation request is received; include "I want my membership cancelled effective immediately" in your message to be clear.
- If charges continue after cancellation, contact your bank to block payments or dispute charges as unauthorized.
- Be prepared for delays and pushback; monitor bank statements regularly to catch any unauthorized deductions.
- Visit the gym in person if possible and state your intention to cancel, especially if you have a valid reason like moving away.
- Use firm, clear language, such as "I am moving out of the area and require membership cancellation immediately."
- Threaten escalation if necessary, including filing complaints with consumer affairs, fair trading commissions, or taking legal action.
- Do not agree to re-sign new terms or contracts which can prolong or obstruct the cancellation process.
- Some members found success by blocking card payments or canceling the card to prevent further gym deductions.
- Ask for written confirmation of your cancellation and retain it for any disputes.
- If you encounter non-responsiveness, escalate by contacting higher-level management or corporate representatives via email or phone.
Snap Fitness Customer Service Info
If you need assistance, here's how you can get in touch with Snap Fitness's support team.
Cancel Snap Fitness Script
Script
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Dear Snap Fitness Team,
I hope this message finds you well. I am writing to formally request the cancellation of my Snap Fitness membership due to personal circumstances that make it challenging for me to maintain my current fitness routine.
I appreciate the services you've provided and have enjoyed my time at the gym. However, at this point, I believe it is best for me to discontinue my subscription.
Please confirm the cancellation of my membership and let me know if any further steps are required on my part.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Snap Fitness membership cancellation policies vary by location and state, and specific details are outlined in the individual Membership Agreement. Generally, memberships are month-to-month with no cancellation fees, but it's important to refer to your specific agreement for exact terms and any refund policies.
To cancel your Snap Fitness subscription, you will likely need your password along with other account details such as your username and email address. This is because the cancellation process involves verifying your identity, which typically requires authentication. If you do not remember your password, you can reset it using this link: https://snapfitness-pro.clubconnect.com/forgot-password. Having your password ready will make the cancellation process smoother and quicker.
- Relocation - no Snap Fitness locations nearby
- Financial adjustments - reducing monthly expenses
- Switching to another gym or fitness program
- Members not achieving their fitness goals
- Lack of sense of community
- Lack of diverse workouts and new experiences
- Poor customer service
- A lack of time
- A lack of motivation to go
- Unattractive or boring classes
- Classes held at inconvenient times
- High costs
- Dissatisfaction with services or equipment
- Medical reasons or injuries
- Recurring billing issues or difficulty canceling
Snap Fitness typically requires a 30-day notice to cancel most memberships and may charge an early termination fee, which varies by location but is generally significant (often called a 50−50−100 fee). Cancellation cannot be done online; it must be done in person, by phone, by certified mail, or email with proper documentation and IDs, making immediate cancellation difficult. Users should be aware that prepaid amounts are usually non-refundable, annual fees may still be due if cancellation occurs near renewal, and bank draft stops can take 1-2 billing cycles, so getting all cancellation confirmations in writing and monitoring bank statements post-cancellation is crucial to avoid unexpected charges.
Before cancelling a Snap Fitness membership, be aware that most memberships require a 30-day notice and may include an early termination fee that varies by location. Upon cancellation, you lose access to the gym and any membership benefits immediately after the notice period ends, and your key fob access will be deactivated. Membership cancellation must be done in person, by phone, certified mail, or email to the club manager—no online cancellations. You also lose the ability to use any corporate discounts, premium memberships, or family plans linked to the membership, and prepaid fees are generally non-refundable. To avoid surprises, review your membership agreement carefully and request written confirmation of your cancellation.
- Valid government-issued photo ID
- Membership number
- Full name on account
- Home club location
- Payment method on file
- Membership agreement (if available)
- Written or printed cancellation request
- Signature and date on cancellation request
- Last payment details or receipt
- Doctor's note on letterhead (for medical exemption, if claimed)
- Complete cancellation paperwork (may be provided by club)
- 30-day notice (typically required)
- Confirmation of cancellation (request and keep record)
- Possible early termination fee (check agreement)
We've actually written a step by step guide on how to get a refund from Snap Fitness. Check it out!
The Easiest Way to Cancel Snap Fitness
If you’re frustrated trying to cancel your subscription, membership, or bill from Snap Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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SNAPFITNESS, SNAP FITNESS, SNAPFIT-ONLINE, SNAPFIT-24/7, SNAPFITNESS.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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