SpyFly is a service that helps you do background checks on people, property, and phone numbers using public records. They offer a 7-day full access trial for about $7, and after that, there is a monthly membership fee of less than $30. If you cancel before the trial ends, you won't be charged the monthly fee. Many people get billed by SpyFly because they signed up for the service to monitor things like registered sex offenders or access reports, and the fee is charged monthly unless they cancel.
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Cancelling SpyFly membership appears relatively straightforward with multiple options such as calling their customer service, logging into the account to cancel, or using a form with the customer ID. The process is not overly complicated but requires either a call or logging in, so it is not the absolute easiest nor very hard, leaning to the easier side.
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How to Cancel SpyFly: Step by Step
If you purchased through SpyFly.com:
- Log in to your account at spyfly.com/login.
- Navigate to My Account.
- Select Cancel My Account.
If you purchased through Phone:
- Call 1-800-831-9235.
- Advise the representative that you want to cancel your account.
- Request a verbal confirmation code or email for proof of your cancellation.
- Keep the confirmation information for your records.
If you purchased through Email:
- Compose an email and include the following information: First Name, Last Name, Phone Number, Email Address, Username, Password, Billing Address, City, State/Province/Region, ZIP/Postal Code, Country, Reason for Cancellation, Last 4 Digits of Card, Date of Last Charge, Amount of Last Charge.
- Send your email to support@spyfly.com.
- Request a confirmation code or email as proof of your cancellation.
- Retain the confirmation information you receive.
If you submitted a request through Contact Us:
- Go to the Contact Us form.
- Provide your 8-digit Customer ID if you have it.
- Clearly indicate your wish to cancel your account.
Tips & Tricks for Canceling SpyFly
- Start cancellation requests early, ideally immediately after recognizing unwanted charges to avoid longer billing cycles.
- Call the member support phone numbers directly (1-800-831-9235, 1-800-301-5816, or 1-800-349-9058) for fastest results; phone is usually more effective than email.
- Be persistent and firm in your language, clearly stating you want to cancel and stop all charges without delay.
- Use documented requests like sending an unsubscription letter or email and keep proof of your communication.
- Check spam and junk folders for company replies to avoid missing cancellation confirmations.
- If no response from email, follow up with phone calls and escalate by asking for supervisors if needed.
- Refer to unwanted charges and the risk of disputing payments with your bank as leverage if customer service delays cancellation.
- Cancel during weekdays and business hours (5 AM to 9 PM PT) for better support response times.
- Use the SpyFly website "remove my public record" option to manage public information linked to your account as a supplementary tactic.
SpyFly Customer Service Info
If you need assistance, here's how you can get in touch with SpyFly's support team.
Cancel SpyFly Script
Script
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Dear SpyFly Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to a recent change in my personal circumstances, I am unable to continue with the service at this time.
I appreciate the features and information SpyFly provides, but I believe it is in my best interest to cancel my membership effective immediately. Please confirm the cancellation and any final billing details at your earliest convenience.
Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
SpyFly membership can be canceled easily by calling their Customer Service at 1-800-831-9235, logging into your account to select "Cancel My Account," or submitting a cancellation request via their Contact Us form with your 8-digit Customer ID. The process is designed to be straightforward and hassle-free.
To cancel your SpyFly subscription, you generally need to log in to your account, which requires your username and password. Once logged in, you can go to 'My Account' and select 'Cancel My Account.' Alternatively, you can call SpyFly customer service at 1-800-831-9235 with your 8-digit Customer ID for cancellation help. If you have forgotten your password, you can reset it at https://members.spyfly.com/reset-password.
- Unauthorized charges on accounts without user consent.
- Difficulty in canceling subscriptions, often requiring phone calls or customer service intervention.
- Charges continuing even after cancellation attempts.
- Confusing billing practices causing users to be charged multiple times or incorrect amounts.
- Subscription fees charged regardless of service usage.
- Delays and poor customer service response when requesting cancellation or refunds.
- Issues with removing personal information from their system post-cancellation.
- Money charged without clear purchase or authorization.
SpyFly requires you to actively cancel your subscription via email, phone, or online account, and you must receive a confirmation email to ensure cancellation is effective. Membership fees are charged even if the service is not used and billing continues until cancellation is confirmed. There is a 7-day trial period, but if you don't cancel in that timeframe, you will be charged monthly thereafter. Refunds are not guaranteed and are granted only at SpyFly's discretion, so be aware there are no early cancellation fees, but the lock-in aspect comes from continuous automatic billing until you explicitly cancel with confirmation.
Before cancelling your SpyFly subscription, it's important to know that once you cancel, you will lose access to all background check services and public information reports provided through their membership. SpyFly charges a monthly fee less than $30 after a 7-day trial, and if you cancel before the trial ends, no charges occur. Cancellation can be done easily online or by calling their customer service at 1-800-831-9235, but you should have your 8-digit Customer ID handy for quicker service. Also, keep in mind that your member fees cover services whether you use them or not, so cancelling stops any further monthly charges and access immediately.
- 8-digit Customer ID (found in your welcome email or account details)
- First and Last Name
- Email Address used for your SpyFly account
- Phone Number associated with your account
- Username (if different from email)
- Billing Address (including City, State/Province/Region, ZIP/Postal Code, Country)
- Reason for Cancellation
- Last 4 digits of the card charged
- Date and Amount of Last Charge
- Password (for verification, in some cases)
- Request for cancellation (clearly state your wish to cancel)
We've actually written a step by step guide on how to get a refund from SpyFly. Check it out!
The Easiest Way to Cancel SpyFly
If you’re frustrated trying to cancel your subscription, membership, or bill from SpyFly—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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