Squarespace is a website-building platform that lets you create and manage your own website with a single subscription. You can build a website or an online store, schedule appointments, create blogs, and use tools to promote your site like email campaigns and SEO. They also handle important stuff like domain registration, payments, and inventory for online stores. So if you see a charge from Squarespace, it's likely for a subscription that covers your website hosting, ecommerce services, or scheduling tools.
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Cancelling a Squarespace subscription is relatively straightforward by navigating to the Billing panel and following clear steps, but it requires going through a cancellation form and managing any attached subscriptions separately. The need to complete a form and the immediate site offline effect adds a slight layer of complexity, but overall it is manageable for a typical user.
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How to Cancel Squarespace: Step by Step
If you purchased through Squarespace:
- Log in to your Squarespace account.
- Select the website you want to cancel a subscription for from your account dashboard.
- Click on the Billing panel in the left sidebar.
- Under Subscriptions, you have two options to proceed:
- To cancel your subscription immediately:
- Choose either Website or Store subscription.
- Click Cancel subscription.
- To disable auto-renew:
- Choose either Website or Store subscription.
- Switch the Renew automatically toggle off.
- Consider exporting your content if necessary, and review what happens to your content when you cancel.
Tips & Tricks for Canceling Squarespace
- Turn off the automatic renewal in the billing section rather than immediately cancelling to avoid abrupt service interruption.
- Cancel shortly before the renewal date to make the most out of already paid subscriptions, especially with annual plans.
- Use polite but firm language emphasizing your intent clearly when contacting support, avoiding confrontational tones.
- Escalate through support channels by asking for supervisors if initial requests are ignored or denied.
- Document all communications with timestamps to provide evidence if disputing billing or service issues later.
- Leverage community knowledge from forums like Reddit to adopt common tricks such as requesting a cancellation confirmation in writing.
- Request refund within the allowed window firmly, as refunds tend to be refused outside the 14-day window.
- Consider switching to a monthly plan if unsure about cancellation, as this provides more flexibility with less financial commitment.
- Attempt to pause instead of cancel if the goal is to stop billing temporarily without losing website data or content.
- Be patient but persistent as cancellations and refunds sometimes require multiple follow-ups and reminders.
Squarespace Customer Service Info
If you need assistance, here's how you can get in touch with Squarespace's support team.
Cancel Squarespace Script
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Dear Squarespace Support,
I hope this message finds you well. I would like to formally request the cancellation of my subscription. Due to some changes in my business priorities, I find that I can no longer continue with the service.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support over the duration of my subscription.
Best regards,
Frequently Asked Questions
Squarespace allows you to cancel your website subscription at any time through two options: immediate cancellation, which takes your site offline instantly, or disabling auto-renew to let the subscription expire at the end of the billing cycle. Annual subscriptions canceled within 14 days of the first payment receive a prorated refund minus a $20 domain fee, while no refunds are given for monthly plans or cancellations after 14 days. Post-cancellation, you retain access to some account features, but other services like domains or digital products require separate management.
To cancel your Squarespace subscription, you do need your password because you must log in to your account with your registered email and password to access the settings and billing section where you can manage cancellations. There isn't an option to cancel via phone or unauthenticated chat without logging in. If you forgot your password, you can reset it at this URL: https://id.squarespace.com/account/reset-password. This means having your password or resetting it is essential to cancel your subscription.
- Not using it enough or at all
- Too expensive or costs increased
- Business needs have changed
- Looking for a platform with more flexibility and customization
- Didn’t realize it was a subscription and signed up unintentionally
- Paying for something no longer needed or wanted
- Change of interests or redundancy
- Wanting to switch to platforms offering more control, customization, and scalability
Squarespace allows you to cancel your subscription at any time, but canceling immediately takes your site offline. Be aware that annual plans are eligible for a prorated refund only if canceled within 14 days of the first payment, minus a $20 domain fee, and there are no refunds for monthly plans or cancellations beyond 14 days. Also, you cannot transfer a subscription from one site to another, and canceling deletes online access to your site, which could be painful if done impulsively.
Before cancelling your Squarespace subscription, know that cancelling immediately takes your site offline and stops all associated store sales or customer subscriptions. You lose public access to your website, and it becomes unindexable by search engines. After cancellation, you retain access to billing, domains, content import/export, Google Workspace, email campaigns, digital products on a 30-day pause, and scheduling features if active. Consider alternatives like disabling auto-renew to keep your site active until the end of the billing cycle or temporarily unpublishing your site instead of cancelling outright. Additionally, refunds are only given for annual plans cancelled within 14 days of the first payment, and domains need separate handling for transfer or cancellation.
- Login credentials for your Squarespace account
- Access to the Billing panel for the specific site or service you want to cancel
- Knowledge of which subscription (Website, Commerce, Digital Products, etc.) you wish to cancel
- Disabling auto-renewal option if you want service to expire at end of billing cycle instead of immediate cancellation
- Export your content before canceling if you want to keep a copy
- Awareness of attached subscriptions (Domains, Google Workspace, Email Campaigns, Acuity Scheduling) that must be managed or canceled separately
- Reason for cancelation, to be selected from a drop-down menu during the process
- Refund policy details: eligibility depends on time since payment and the plan type
- Form for optional feedback, sometimes required during cancellation
We've actually written a step by step guide on how to get a refund from Squarespace. Check it out!
The Easiest Way to Cancel Squarespace
If you’re frustrated trying to cancel your subscription, membership, or bill from Squarespace—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Squarespace?
Squarespace, Squarespace, Inc, SQSP, SQSP: Renewal, Charge for [your email], Squarespace Payments
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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