Stash is a service that helps you invest and manage your money easily. They offer subscription plans starting at $3 a month, with options to pay monthly or yearly. Depending on the plan, you can get features like a brokerage account, a bank account, and financial advice. If you see charges from Stash, it's likely from your chosen subscription plan and any related fees from the investments you make through their app.
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Canceling a Stash subscription requires multiple steps including selling investments, waiting for funds to settle and clear, and transferring balances. While the actual cancellation in the app or website is straightforward, the prerequisite financial steps and wait times make the overall process moderately difficult and lengthy.
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How to Cancel Stash: Step by Step
If you purchased through Stash.com:
- Log into your Stash account on the website or app.
- Ensure your external bank account is linked.
- Turn off Auto-Stash:
- Navigate to your account settings.
- Select Auto-Stash and turn it off.
- Sell all investments:
- Sell all investments in your IRA and wait for them to settle (up to 2 business days).
- Wait for recent deposits:
- Ensure any recent deposits are available to withdraw (this can take up to 6 business days).
- Transfer Stash banking account balance:
- Transfer any remaining balance to your linked external bank account.
- Cancel your plan:
- On the app:
- Update your app to the latest version.
- Select Cancel my plan and follow the prompts.
- On the web:
- Click Cancel my plan and follow the prompts.
- Wait for the cancellation process: This can take up to 10 business days.
- You will receive a confirmation email once your account is closed.
Tips & Tricks for Canceling Stash
- Always cancel your subscription via the Stash website using a web browser, not the app, to avoid app glitches and circular redirects.
- Before cancelling, sell all investments and wait for settlement to complete to ensure no delays in account closure.
- Link an external bank account before cancellation to facilitate smooth transfer of remaining funds; if not linked, be prepared to request a refund check which takes longer.
- Turn off Auto-Stash before cancelling to prevent new charges.
- Keep records of cancellation confirmations and email communications to dispute unauthorized charges if they occur.
- If customer service is unresponsive or unhelpful, escalate by contacting your bank to block further payments or report your debit/credit card as lost/stolen to stop charges.
- Expect the closing process to take up to 10 business days and watch for confirmation emails verifying cancellation.
- Be persistent and prepared for evasive or scripted customer support; multiple contacts may be needed.
- Timing your cancellation just before your billing cycle may help avoid additional charges.
- Many users report issues with refunds and account closure delays; monitor your bank statements closely after cancellation.
Stash Customer Service Info
If you need assistance, here's how you can get in touch with Stash's support team.
Cancel Stash Script
Script
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Hello,
I hope this message finds you well. I would like to request the cancellation of my subscription with Stash. Due to recent financial constraints, I have decided to reevaluate my expenses, and unfortunately, I can no longer maintain this membership.
I appreciate the experience I've had so far, but I must proceed with the cancellation at this time.
Thank you for your assistance with this matter.
Best regards.
Frequently Asked Questions
Stash allows you to cancel your subscription at any time either through their app or online at Stash.com. Prior to cancellation, you must sell all investments and withdraw funds if you have certain accounts like an IRA. After cancellation, any proceeds are sent to your linked external bank account or via refund check if no bank is linked, and the process can take up to 10 business days. Confirmation of cancellation is sent via email.
To cancel your Stash subscription, you do need to access your account through the app or website, which requires your login credentials including your password. You can cancel your plan directly in the app or online by following the cancellation steps in your account. If you don't remember your password, you can reset it at this link: https://app.stash.com/forgot-password. If you run into any issues, you can also contact Stash support for assistance at 800-205-5164 or support@stash.com.
- Difficulty accessing or withdrawing funds from the account.
- Unexpected or continued subscription charges even after account closure.
- Sudden account closures without explanation or warning.
- Poor or unresponsive customer service, including long wait times and lack of resolution.
- Delays in account closure and refund processes.
- Technical issues such as two-factor authentication problems preventing account management.
- Lack of clear communication regarding fees, charges, and account status.
- Charging fees after account closure, sometimes for years.
- Accounts being restricted or locked without explanation.
- Difficulties in cancelling subscriptions and continuing to receive charges.
- Concerns over mishandling personal data and fraud risks.
- Frustration due to scripts and evasive answers from customer support.
You can cancel your Stash subscription at any time directly in the app or online without contracts or early cancellation fees. However, there are some steps that can delay the process, such as needing to close any IRA accounts first by selling investments and linking an external bank account, turning off Auto-Stash and waiting for deposits to settle, and transferring your balance out before cancellation. The full closing process can take up to 10 business days after completing all steps, so while you can cancel at will, be prepared for a multi-step winding-down and some waiting time.
Before cancelling your Stash subscription, be aware that when you close your Personal brokerage, Smart Portfolio, or Custodial accounts, all your investments will be sold and the proceeds sent to your linked external bank account. If you have a Retirement Portfolio (IRA), you must close it before cancelling your Stash plan to avoid potential IRS penalties, and you might consider transferring your portfolio to another broker to avoid fines. It's important to withdraw your funds by linking an external bank and turning off Auto-Stash prior to cancellation. Also, update your direct deposit information if you receive deposits to your Stash banking account, and note that you will still receive tax documents via email even after your subscription is closed. The entire closing process can take up to 10 business days, and you will get a confirmation email once the closure is complete.
- Login credentials (email and password for your Stash account)
- Latest version of the Stash app (if canceling via the app)
- Access to the "Canceling Your Plan" screen (in the app or on the website)
- External bank account details (must be linked to transfer remaining balances or withdrawal proceeds)
- Sell all investments (for IRA or other accounts, sell investments and wait for settlement up to 2 business days)
- Wait for deposited funds to be available (up to 6 business days for recent deposits to clear)
- Transfer Stash banking account balance (move funds to your external account before canceling)
- Direct deposit information (update your employer’s direct deposit if receiving payroll to Stash)
- Prepare for all accounts to be closed (all investments in brokerage, Smart Portfolio, or custodial accounts will be liquidated)
- Email or phone for support (support@stash.com, 800-205-5164 for help or confirmation)
- Mailing address (optional) (if requesting a refund check instead of direct transfer, processing can take 7-10 business days)
We've actually written a step by step guide on how to get a refund from Stash. Check it out!
The Easiest Way to Cancel Stash
If you’re frustrated trying to cancel your subscription, membership, or bill from Stash—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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