The Ultimate Step by Step Guide to Cancelling a Stripe Subscription or Membership (stripe.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Stripe is a company that helps businesses bill their customers easily, especially for things like subscriptions where you pay regularly, like monthly or yearly. They make it simple for customers to manage their own subscriptions, such as changing payment methods or upgrading plans, through an easy online portal. Businesses use Stripe to automate billing, track payments, and handle taxes, which means if you're getting billed by Stripe, it's probably for a subscription service you signed up for. The goal is to make paying for things online smooth and hassle-free for everyone.
Canceling a subscription on Stripe is fairly straightforward via the Dashboard or API, with immediate effect by default. The process involves just a few clicks in the user interface or simple API calls, with a typical cancellation taking only a few minutes to complete.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Stripe subscription.
How to Cancel Stripe: Step by Step
If you purchased through Stripe Dashboard:
Log in to your Stripe Dashboard.
Navigate to the Subscriptions page.
Find the subscription you wish to cancel.
Click on the overflow menu (three dots) next to the subscription.
Select Cancel subscription from the dropdown.
Choose when to end the subscription: immediately, at the end of the period, or on a custom day.
Decide if you want to issue a refund: choose either to refund a prorated amount, refund the last payment in full, or provide no refund.
After finalizing all settings, click Cancel subscription to confirm.
If you purchased through a Stripe-hosted Customer Portal:
Log in to the Stripe Customer Portal using your credentials.
Locate your subscription under Manage Plan.
Click on the subscription you want to cancel.
Select the Cancel subscription option.
Follow the on-screen prompts to confirm the cancellation.
If you purchased through a business using Stripe:
Contact the business directly through their customer service or support.
Request the cancellation of your subscription, providing them with necessary account details.
Wait for confirmation from the business regarding the cancellation.
How to Contact Stripe
If you need assistance, here's how you can get in touch with Stripe's support team.
Cancel directly with the merchant: Stripe only processes payments; always contact the company or merchant providing the service to cancel.
Document all communication: Take screenshots or keep records of cancellation attempts and any correspondence.
Timing matters: Cancel a subscription just before the renewal period ends to avoid being charged for the next cycle.
Use clear, firm language: Be explicit in stating you want to cancel and you do not want to be charged again.
Escalate carefully: If initial cancellation requests aren’t honored, try escalating to customer service supervisors or support managers.
Dispute charges if necessary: If unauthorized charges continue, consider disputing the payment through your bank or credit card issuer.
Utilize the customer portal if available: Some businesses use Stripe’s customer portal where you can manage and cancel subscriptions yourself.
Stop payment at the bank level if all else fails: As a last resort, ask your bank to stop payments to the merchant to prevent future charges.
Be persistent and patient: Some users reported multiple follow-ups and persistence is often needed.
Why Do People Request Refunds from Stripe
It’s too expensive
I need more features
I found an alternative
I no longer need it
Customer service was less than expected
Ease of use was less than expected
Quality was less than expected
Other reason (with optional additional free text)
Stripe Refund Script
Script
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Dear Stripe, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Stripe Refund Policy
Stripe's subscription cancellation policy allows subscriptions to be canceled manually via API or Dashboard either immediately, at the end of the billing period, or on a custom date. By default, cancellation stops invoice generation immediately and updates to the subscription post-cancellation are not possible. Subscriptions also automatically cancel after up to eight unsuccessful billing attempts, and prorated refunds can be managed depending on the cancellation timing and settings.
The Easiest Way to Get a Stripe Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Stripe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Stripe allows you to cancel subscriptions at any time, typically with immediate effect or at the end of the current billing period, without lock-ins or early cancellation fees. However, if cancellation happens mid-billing period, prorations might apply, creating credits or charges for unused or extra time. Be aware that setting custom cancellation dates or schedules may prevent refunds and involve complex proration rules, but generally, there are no gimmicks or forced lock-ins preventing cancellation.
It’s too expensive
I need more features
I found an alternative
I no longer need it
Customer service was less than expected
Ease of use was less than expected
Quality was less than expected
Other reason (with optional additional free text)
Subscription ID (for API or dashboard identification)
Customer account details (to locate the correct subscription)
Access to Stripe Dashboard (user login credentials with permission to cancel)
When to cancel (immediately, at end of billing period, or on a custom day)
Refund or proration preference (e.g., no refund, full refund, or prorated refund)
API credentials (if using API: e.g., API keys for authentication)
Knowledge of optional API parameters (such as cancel_at, cancel_at_period_end, proration_behavior, invoice_now if canceling via API)
Before cancelling a subscription on Stripe, know that cancellation by default takes effect immediately, stopping any new invoices and updates to the subscription. You lose automatic billing and features tied to active subscription status as it no longer updates or charges. You can choose to cancel immediately, at the period end, or on a custom date, but refunds are not provided if you set a custom cancel date. Once fully cancelled, a subscription cannot be reactivated, and any open or draft invoices will stop automatic processing. Some payment collection can be paused temporarily without cancelling the subscription itself, which might be an alternative to full cancellation. For usage-based billing, any outstanding usage can be invoiced or discarded upon cancellation.
Stripe's subscription cancellation policy allows subscriptions to be canceled manually via API or Dashboard either immediately, at the end of the billing period, or on a custom date. By default, cancellation stops invoice generation immediately and updates to the subscription post-cancellation are not possible. Subscriptions also automatically cancel after up to eight unsuccessful billing attempts, and prorated refunds can be managed depending on the cancellation timing and settings.
You do not need your Stripe password to cancel a subscription because Stripe itself does not handle subscription cancellations. Instead, you must contact the business directly through which you made the subscription to cancel it. If the business is unresponsive or potentially fraudulent, your option is to contact your bank for advice or dispute the charge. Therefore, there's no password reset URL for cancellation since it's handled by the business, not Stripe.
We've actually written a step by step guide on how to get a refund from Stripe. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Stripe subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Stripe account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Stripe online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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savings for customers. ² Average requests times may vary depending on volume of requests
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