Study.com is an online learning platform where you can subscribe to access educational courses and study materials. They offer memberships you pay for monthly, with payments typically charged to your card on the same date each month. You can pay using major credit cards or PayPal, and you can update your billing info anytime in your account settings. If you cancel, you keep access until the end of your paid period, and you might get a refund if you cancel within the first 30 days.
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The cancellation process for Study.com subscription is straightforward and can be done online by logging into the account, navigating to the cancellation link, selecting a reason, and confirming cancellation. The steps are clear and there is no indication of additional hurdles, making it relatively easy for consumers to cancel.
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How to Cancel Study.com: Step by Step
If you purchased through Study.com:
- Access the cancellation page via this link: http://study.com/member/manage-membership.html.
- Log in to your Study.com account using your email and password.
- Click on the cancellation link at the bottom of the page.
- Select the reason for canceling and click on "Cancel Subscription".
- Complete the cancellation process by taking the final step.
After cancellation, you will have access to the website for the remainder of the billing cycle.
Tips & Tricks for Canceling Study.com
- Cancel just before the renewal date to avoid being charged for the next period while waiting for grading updates.
- Request your transcripts or any needed documentation first before cancelling to ensure records are preserved.
- Cancelling the subscription disables login without reactivating payment, but grading of completed assignments often continues after cancellation.
- Contact Study.com support via email or help desk promptly if assignments or exams are awaiting grading after cancellation, explaining your situation clearly.
- Be polite but firm in your communication, keeping records of your requests and responses.
- If customer support delays or ignores your cancellation or refund request, escalate by disputing the charge with your bank after giving support a chance to respond.
- Consider pausing the subscription (if available) instead of cancelling if you plan to return, as this preserves progress and data for up to 3 months.
- Timing your cancellation right after completing necessary steps or just before auto-renewal can prevent unwanted charges.
- No subscription is required to request transcripts or have your completed course credits maintained by Study.com.
Study.com Customer Service Info
If you need assistance, here's how you can get in touch with Study.com's support team.
Cancel Study.com Script
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Dear Study.com Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Study.com. Due to personal circumstances, I am unable to continue using the service at this time. I would appreciate your assistance in finalizing this cancellation and ensuring that I am not billed for the next payment cycle.
Thank you for your understanding and prompt attention to this matter.
Best regards,
Frequently Asked Questions
Study.com allows you to cancel your subscription at any time. After cancellation, you will retain access to your personal dashboard until the end of your current billing cycle, but your subscription will not renew afterward. If you resubscribe later, your course progress will be saved, allowing you to continue from where you left off.
To cancel your subscription on Study.com, you do need to log in with your email and password associated with your account. If you don't remember your password, you can reset it by clicking the "Forgot Password" link near the login page and following the instructions sent to your email. Here is the reset password URL for your convenience: https://support.study.com/support/solutions/articles/1000028360-if-i-forgot-my-password-what-should-i-do-. Once logged in, you can proceed to cancel your subscription from your account settings.
- Unexpected recurring charges despite brief use or cancellation attempts.
- Misleading "free trial" offers that lead to unexpected billing.
- Accidental non-cancellation where users believe they cancelled but membership remains active.
- Dissatisfaction with content quality or the study materials not meeting expectations.
- Access issues or technical difficulties using the platform.
- Finding better or more affordable alternatives for learning or test preparation.
- Change in personal circumstances such as no longer needing the service or lack of time.
- Confusion about refund eligibility, especially after completing courses or tests.
- Customer service dissatisfaction or difficulty in obtaining refunds.
Study.com allows you to cancel your subscription at any time with no lock-ins or early-cancellation fees. However, canceling only stops future charges; you retain access through the end of your current billing cycle. Refunds are not automatic but can be requested if cancelled within the first 30 days by emailing support, so be aware that refunds depend on approval and are not guaranteed.
Before cancelling your Study.com subscription, know that you can cancel at any time and will retain access to the personal dashboard and courses for the remainder of your current billing cycle. After the billing cycle ends, you will lose access to advanced personalized tools and content. However, your unique course progress and viewing history will be saved if you decide to resubscribe later, allowing you to pick up where you left off. It's important to complete the cancellation process by selecting a reason and confirming the cancellation on their membership management page.
- Study.com account email address and password (to log in and access the cancellation page)
- Access to Study.com account dashboard (navigate to Membership and Billing menu)
- Reason for cancellation (may need to select or provide a reason during process)
- Personal details (full name, email, address) if canceling by letter or third-party service
- Formal cancellation request (if contacting customer support or via email: support@study.com)
- Knowledge of current billing cycle (cancellation takes effect at end of period, so know when billing renews)
- Account access method (online via website, or by sending an email or cancellation letter)
- Eligibility for a refund (if within the 30-day money-back guarantee)
We've actually written a step by step guide on how to get a refund from Study.com. Check it out!
The Easiest Way to Cancel Study.com
If you’re frustrated trying to cancel your subscription, membership, or bill from Study.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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