Suno is a company that offers AI music creation services. They have three types of plans: a free Basic plan that gives you enough credits to make about 10 songs a day, and two paid plans called Pro and Premier which come with more monthly credits for making songs. If you run out of credits on the paid plans, you can buy more or keep getting a small daily amount to keep creating. So, if you see a charge from Suno, it’s likely because you signed up for one of their paid plans or bought extra credits to make more music.
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Cancelling a subscription to Suno is relatively straightforward if the subscription was made directly or through Google Play or Apple App stores, where users can manage subscriptions in device settings. However, if assistance is needed or the subscription is through Suno's direct processor, contacting billing is required, which adds some complexity but still isn't overly difficult.
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How to Cancel Suno: Step by Step
If you purchased through Google Play:
- Open your device's Settings app.
- Tap Google > Your name > Manage your Google Account.
- Tap Payments & subscriptions at the top.
- Tap Manage subscriptions.
- Tap Suno, then locate Cancel Subscription.
If you purchased through Apple:
- Open the Settings app.
- Tap your name to locate your Apple Account.
- Tap Subscriptions in the middle.
- Tap Suno, then locate Cancel Subscription.
Tips & Tricks for Canceling Suno
- Start cancellation early, do not wait until the last day to avoid automatic renewal.
- Use 'Edit Billing Details' option on the subscription page to find the 'Cancel Subscription' button.
- Contact Suno billing team directly via email and be persistent; expect responses within a week but may need multiple follow-ups.
- Escalate by opening multiple support tickets if initial contact receives no response to increase chances of being noticed.
- Join Suno's Discord server or relevant subreddit as developers or support staff might respond there.
- If no response, contact your bank or card issuer to block payments or cancel the card to stop recurring charges.
- Check other platforms like Google Play Store or Stripe if you subscribed through them and try cancelling there.
- Keep screenshots and records of all communication for proof if escalation is required.
- Use firm but polite language emphasizing your desire to cancel immediately and request confirmation of cancellation and refund if applicable.
- Beware of subscription tiers and ensure you cancel the correct one (monthly vs yearly) to avoid ongoing charges.
- Deleting payment methods on Stripe directly is not allowed, so rely on cancellation buttons or contacting support.
- Some users reported issues where cancellation buttons do not appear or canceling does not process; persistence and multiple channels of contact help.
Suno Customer Service Info
If you need assistance, here's how you can get in touch with Suno's support team.
Cancel Suno Script
Script
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Hello Suno Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After careful consideration, I’ve decided to discontinue my membership as I am currently unable to make full use of the service. I appreciate the support and offerings from Suno, but this decision is necessary for me at this time.
Please let me know if any further information is needed to process my request. Thank you for your understanding!
Best regards,
Frequently Asked Questions
Suno's subscription automatically renews at the subscription period frequency unless cancelled. To avoid future charges, you must cancel at least seven days before the renewal date either through the account interface at https://app.suno.ai/account or by emailing billing@suno.com. Upon cancellation, you retain access to the paid service until the end of the current paid period; however, payments are generally final and non-refundable. For free trials, cancellation must occur by the last day of the trial to avoid conversion to a paid subscription.
To cancel your Suno subscription, you generally do not need your password if you subscribed through the Google Play Store or Apple App Store, as cancellations are managed through those platforms' subscription settings. If you subscribed directly through Suno, then you might need your account credentials to manage your subscription on their platform. If you need to reset your password for Suno's direct service, you can visit their password reset page at https://suno.com/reset-password. For further assistance, you can also contact Suno support at billing@suno.com.
- Users lose all remaining credits without refund upon cancellation of their subscription.
- Credits do not rollover month to month; they reset with each billing cycle leading to wasted unused credits.
- Cancelling converts users to a free tier with limited daily credits, causing loss of subscription benefits.
- Subscriptions can auto-renew yearly without easy cancellation options, frustrating users.
- Credit expiration after cancellation is seen as unfair or primitive by users.
- Lack of responsive customer service and support for cancellation and billing issues.
- Some users experience automatic renewal despite turning off auto-renewal and difficulty managing subscriptions via Apple or other platforms.
- General distrust towards AI services related to billing and cancellation policies.
You can typically cancel your Suno subscription at any time through your device settings (Google Play or Apple App Store), but the subscription will usually continue until the end of the current billing cycle. Be aware that if you signed a contract or order form with Suno, you may be billed for the entire contract term even if you cancel early, and fees are generally non-refundable. Additionally, Suno may not be able to assist with cancellations for subscriptions purchased through app stores, and late payments may lead to suspension of service until paid.
Before cancelling your Suno subscription, it's important to know that you will lose access to the paid features and services once your current subscription period ends. However, any songs you created while subscribed remain yours, and you retain full rights to distribute them even after cancellation. You need to cancel at least seven days before the renewal date to avoid future charges. Also, Suno generally does not provide refunds unless specifically determined, so consider this before cancelling.
- Login credentials (email and password for your Suno account)
- Access to your account profile (usually by logging into suno.com)
- Subscription or plan information (which plan you want to cancel)
- Billing details (to verify your account if needed or to identify the subscription)
- Access to device/app store if enrolled via Google Play Store or Apple App Store (follow respective cancellation process through the device)
- Email confirmation access (to receive the cancellation confirmation)
- Support contact information (such as support@suno.com or billing@suno.com, in case of issues)
- Awareness of trial period deadlines (to avoid unwanted charges if canceling a free trial)
- Understanding refund policy (refunds are typically not provided for unused time)
We've actually written a step by step guide on how to get a refund from Suno. Check it out!
The Easiest Way to Cancel Suno
If you’re frustrated trying to cancel your subscription, membership, or bill from Suno—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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