Surfshark is a company that provides a variety of online security and privacy services, including a VPN that protects your internet connection, antivirus software, private ad-free web searches, and tools to alert you about data breaches. They offer different subscription plans, including monthly, 1-year, and 2-year options, with pricing that varies depending on the plan you choose. Typically, subscribers are billed either monthly or annually based on the subscription length, and one subscription covers unlimited devices. So, if you see a charge from Surfshark, it's most likely for one of these subscription services to help keep your online activities safe and private.
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Cancelling a Surfshark subscription is relatively easy as it only requires logging into the account, navigating to the Subscription section, and clicking cancel auto-renewal. Clear instructions are provided on their support site, and the process is straightforward without any complex steps or delays.
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How to Cancel Surfshark: Step by Step
If you purchased through Surfshark's Website:
- Log in to your Surfshark account at surfshark.com.
- Click on your email address at the top-right corner of the screen and select Subscription.
- Select the Payments section.
- Click on Cancel auto-renewal.
If you purchased through the Google Play Store:
- Open the Google Play Store on your device.
- Tap on the menu icon (three horizontal lines) and select Subscriptions.
- Locate your Surfshark subscription and tap on it.
- Tap on Cancel subscription.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top, then select Subscriptions.
- Find your Surfshark subscription and tap on it.
- Tap on Cancel Subscription.
If you purchased through the Amazon App Store:
- Open the Amazon App Store on your device.
- Select the menu icon (three horizontal lines) and tap on Subscriptions.
- Locate your Surfshark subscription and select it.
- Tap on Cancel subscription.
Tips & Tricks for Canceling Surfshark
- Use the live chat on the Surfshark support site while logged in and explicitly type you want to cancel auto-renewal to prompt the chatbot to provide the cancellation link.
- Be aware the cancellation link frequently changes and is intentionally hidden behind the chatbot interface.
- If you want a refund within the 30-day window, send an email through the support page rather than relying only on chat.
- Document all communications and take screenshots of the refund policy and your cancellation requests in case you need proof.
- Be persistent — some users report sending numerous emails (up to 11) before getting a refund.
- If Surfshark delays or refuses a refund, escalate by disputing the charge with your credit card company and provide them the screenshots and evidence of the promised 30-day refund policy.
- Timing is critical—attempt cancellations and refund requests well within the 30-day trial period to strengthen your claim.
- Watch out for billing on replacement cards linked to your account even if your original card expires.
- Using direct language such as "I want to cancel my subscription and stop all recurring charges immediately" helps to avoid vague communication that may delay the process.
- If chat support is unhelpful, request to escalate to a supervisor or higher-level support agent.
Surfshark Customer Service Info
If you need assistance, here's how you can get in touch with Surfshark's support team.
Cancel Surfshark Script
Script
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Dear Surfshark Support,
I hope this message finds you well. I would like to request the cancellation of my Surfshark subscription. Unfortunately, I am not utilizing the service as much as I anticipated and have decided to discontinue my subscription.
Please confirm the cancellation and ensure that no further charges are applied to my account.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Surfshark allows customers to claim a refund within 30 days of purchasing a subscription if purchased directly through their website, by contacting their live chat support. Refunds are limited to one per 6-month period with a maximum of two refunds in total. Subscriptions purchased through resellers like Apple App Store, Amazon Appstore, or Google Play must have refunds handled through those respective platforms.
To cancel your Surfshark subscription, you do need to log in to your account on their website, which requires your password. Once logged in, you can go to your account subscription settings and cancel the auto-renewal. If you don't remember your password, you can reset it using this link: https://my.surfshark.com/auth/reset. So yes, having access to your password is necessary to manage or cancel your subscription.
- Difficulty canceling subscriptions: Customers report it is hard to cancel their Surfshark subscriptions, leading to unwanted charges continuing.
- No refunds issued: Many users complain about Surfshark refusing to provide refunds even when canceled within the trial or guarantee period.
- Account blocking without clear reason: Users have their accounts blocked citing Terms of Service violations without specific details or evidence, resulting in loss of access and money.
- Auto-renewal and billing issues: Complaints include unnotified auto-renewals, inability to stop auto-pay, double charges, and billing confusion due to payment method or location.
- Poor customer support: Slow, unresponsive, or ineffective customer service when handling cancellations, refunds, or technical support.
- Technical problems: VPN service being unreliable or inaccessible in certain regions and problems with features like webcam protection.
- Subscription terminated without explanation: Accounts are sometimes terminated without clear communication or justification from Surfshark.
- Refund denials after the 30-day money-back guarantee: Users report Surfshark denies refunds after this period, even if dissatisfaction remains.
You can cancel a Surfshark subscription at any time by turning off auto-renewal in your account settings, and you will still be able to use the service until the end of the paid period. There are no lock-ins or early cancellation fees; however, you won't receive a refund for the unused portion of the subscription unless you cancel within 30 days of purchase to qualify for a full refund under their money-back guarantee. Note that refunds can only be claimed once every six months, and if you bought the subscription via resellers like Apple or Amazon, you must follow their refund policies.
Before cancelling your Surfshark subscription, know that your subscription will automatically renew unless you cancel the auto-renewal. When you cancel, you will lose access to Surfshark's VPN services immediately after your current subscription period expires, but you can continue using it until then. No refunds are provided for the unused part of the subscription once auto-renewal is cancelled, except you may request a refund within 30 days of purchase if bought directly from Surfshark's website. Keep in mind that refunds are limited to one per 6 months with a maximum of two overall, and if purchased through app stores like Apple or Amazon, you must go through their support for cancellations and refunds. If you rely on Surfshark features like privacy, secure browsing, and access to geo-restricted content, cancelling means losing those protections and benefits.
- Email address associated with your Surfshark account
- Account login credentials (email and password) if canceling via the website
- Name (may be requested by live chat or support form)
- Reason for cancellation (optional, but may be asked for feedback)
- Subscription/payment information (may be needed to verify your subscription)
- Where you purchased the subscription (direct from Surfshark or third party such as Google Play, Apple App Store, etc.)
- Access to the account from which you want to cancel (third party platforms may require different steps)
- Statement of intention (explicitly tell Surfshark you want to cancel your subscription and/or request a refund)
- Claiming within 30-day period (for full refund eligibility, mention if you're within the guarantee period)
We've actually written a step by step guide on how to get a refund from Surfshark. Check it out!
The Easiest Way to Cancel Surfshark
If you’re frustrated trying to cancel your subscription, membership, or bill from Surfshark—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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