Tangerine is a digital bank that offers simple banking services like no-fee daily chequing accounts, savings accounts, credit cards with rewards, and investment options. If you see billing from them, it might be for things like bill payments you set up using your chequing account or recurring payments you've authorized merchants to take directly from your account. They make it easy to pay bills online or through their mobile app, and you can add bill payees and confirm payments quickly. It's a convenient way to manage your money and bills all in one place.
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The process to cancel a subscription or close an account with Tangerine is relatively straightforward through their online platform, but requires a phone call if it is the only account of its type or a specific savings account. This poses minor inconvenience but overall is not complex or overly time-consuming.
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How to Cancel Tangerine: Step by Step
If you purchased through Tangerine Website:
- Pay off any outstanding balance on your Tangerine credit card.
- Redeem any cash-back rewards that you may have earned with your card.
- Inform any authorized users of the credit card about the cancellation and ensure their cards are disposed of properly.
- Cancel any automatic payments linked to your Tangerine credit card to prevent interruptions in service.
- Contact Tangerine customer service:
- Call their 24-hour customer service line at 1-888-826-4374.
- Alternatively, use the online chat feature available on their website inform them of your cancellation request.
- You can also visit a Tangerine branch in person to complete the cancellation.
- After cancellation, cut up your credit card to prevent future use.
- Request written confirmation of the cancellation for your records.
- Document the details of the conversation with customer support, including date, time, and representative's name.
Tips & Tricks for Canceling Tangerine
- Call multiple times and be persistent if the cancellation doesn't go through initially.
- Politely ask for a supervisor or team lead by using phrases like "Can I speak to a supervisor?" or "Is there a backend office I can talk to?" as frontline agents often can't override automated systems.
- Be explicit about your request, e.g., "I would like to cancel my subscription and request a goodwill gesture or fee waiver as a loyal customer." They often do not offer unless asked.
- Keep a polite and respectful tone such as starting with "Good afternoon, how are you doing today?" to encourage the representative to help.
- Time your cancellation before cut-off times if related to bill payments; for Tangerine bill payment cancellations, doing so before 10:00 PM on the payment date is crucial to reverse transactions immediately.
- Use online account tools to cancel subscriptions or delete payments where possible, but be prepared for delays or complications.
- Document each cancellation attempt including times, dates, and names of customer service agents spoken to, and consider emailing a formal cancellation request with these details.
- If phone support is unhelpful, try escalation via email or other channels even though Tangerine's phone support is often limited in escalation options.
- Some users have found success by claiming financial hardship or being "financially illiterate" to elicit sympathy and assistance.
- For auto-deposit or autopay cancellations, register the email or subscription with a different account to effectively stop the payment on the old account.
Tangerine Customer Service Info
If you need assistance, here's how you can get in touch with Tangerine's support team.
Cancel Tangerine Script
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Dear Tangerine Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription effective immediately. Due to personal financial constraints, I am unable to continue with this service at this time. I have appreciated the quality of service you offer, but it is necessary for me to discontinue my subscription.
Please confirm the cancellation and let me know if there are any further steps I need to take. Thank you for your understanding and assistance in this matter.
Best regards,
Frequently Asked Questions
Tangerine offers no lock-in contracts for their nbn®, mobile, and voice plans, allowing customers to cancel anytime without cancellation fees. They recommend cancelling at the end of a billing period, but no refunds or credits are given for unused days. For the eero Secure subscription, it converts to a paid service after 12 months, with cancellations taking effect at the end of the current or next billing period depending on timing; after cancellation, the service is disassociated from devices and cannot be reactivated unless new devices are purchased.
To cancel your subscription or account with Tangerine, you generally need to log in, which requires your password or PIN. The bank does not offer unauthenticated cancellation through phone or chat support, so having your password is necessary. If you have forgotten your password, you can reset it by clicking the "Forgot PIN?" link on their login page here: https://www.tangerine.ca/en/faq/i-want-to-change-my-online-and-phone-banking-pin-how-do-i-do-that. This process ensures your account security during cancellation.
- High fees or unexpected charges leading to dissatisfaction with costs.
- Change in financial situation causing customers to cut expenses.
- Better offers or deals from competitors prompting switch of service providers.
- Lack of use or need for the service or membership.
- Poor customer service experience causing frustration.
- Technical issues or bugs with the service or platform.
- Complicated cancellation process initially causing concern but ultimately leading to cancellations.
- Subscription fatigue from too many recurring payments.
- Unclear or confusing billing practices leading to mistrust.
- Service changes or reduced value after subscription started.
Tangerine (tangerine.ca) generally does not impose lock-in contracts or early cancellation fees for their services. Users are typically able to cancel their membership, subscription, or billing at any time without penalty. However, it's always good to review the specific product terms as some promotional offers may have conditions, but overall, there are no gimmicks or traps to prevent straightforward cancellation.
Before canceling a subscription, membership, or bill with Tangerine, be aware that you may lose access to certain features or services tied to that subscription, such as automatic bill payments or specific account benefits. If you're cancelling a bill payment made online or through the Mobile Banking app, you need to do so before 10:00 pm on the payment date to reverse it immediately. After that, you can only recall the payment with specific instructions. For subscriptions or payments tied to merchants, changes or cancellations must be arranged directly with the merchant, and Tangerine may require you to provide proof if canceling pre-authorized payments.
We've actually written a step by step guide on how to get a refund from Tangerine. Check it out!
The Easiest Way to Cancel Tangerine
If you’re frustrated trying to cancel your subscription, membership, or bill from Tangerine—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Tangerine?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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